1. Applicants interested in the DITO Mobile Postpaid FLEXPlan 388 must bring the following:
   
   1. Completed DITO Mobile Postpaid Subscriber Application Form (SAF).
   2. One-month advance payment of the Monthly Service Fee (MSF).
   3. Proof of Identification (at least 1 valid government ID with signature or 2 secondary IDs).
   4. Proof of Billing bearing the same address indicated on the DITO Mobile Postpaid Subscriber Application Form (Example: Meralco bill, Credit Card Bill, and the like).
2. For customers applying for Plan 1688 or those with an existing DITO Mobile Postpaid line, you’ll need to provide additional Proof of Financial Capacity (Example: Certificate of Employment (COE), Credit Card Bill Statement, and the like). It should be the most recent one, dated within the last 30 days from the application date.
3. The approval lead time will take approximately 30 minutes.

Interested customers should apply for a DITO Mobile Postpaid FLEXPlan SIM-Only with Rebate after purchasing a DITO compatible 4G / 5G handset from RULLs stores nationwide:

1. Accomplish online application form (e-saf)
   
2. Upload necessary requirements (e.g. selfie, proof of identification, proof of billing and if necessary, proof of financial capacity)

3. Pay One (1) month Advance Monthly Service Fee
   

FLEXPlan 388 (SIM-ONLY)
FLEXPlan 388 is available via the DITO App, DITO website, DITO Experience Stores, and participating Device Retail Partner Stores nationwide.

UNLI 5G FLEXPlans  (SIM-ONLY)
DITO Mobile Postpaid UNLI 5G SIM-Only FLEXPlans are available via the DITO APP, DITO Website, and DITO Experience Stores nationwide.

FLEXPLan 588,888,1288 and 1688 (HANDSET)
Available via the DITO App, DITO website, DITO Experience Stores nationwide.
 
See the list of branches here.
*Please revisit this FAQ page for an updated list of RULLs Stores nationwide and DITO Experience Store.

1. Completed DITO Mobile Postpaid Subscriber Application Form (SAF).
2. One-month advance payment of the Monthly Service Fee (MSF).
3. Proof of Identification (at least 1 valid government ID with signature or 2 secondary IDs).
   
4. Selfie (for applications done via the DITO App and Device Partner Stores)



Customers applying for an additional line or availing of multiple lines with an aggregated total plan of 1500 above and FLEXPlans (Handset) shall be subject to credit validation.



Additional requirements are needed such as Proof of Billing and Proof of Financial Capacity.

Proof of Billing bearing the same address indicated on the DITO Mobile Postpaid Subscribe. Application Form (Example: Meralco bill, Credit Card Bill, and the like).



Proof of billing must be the most recent, issued within the last 60 days from the application date, and should be either paid or not overdue by more than 5 days at the time of application (applicable only for new applications)



Proof of Financial Capacity (Example: Certificate of Employment (COE), Credit Card Bill Statement, and the like). It should be the most recent one, dated within the last 30 days from the application date.


Yes. You can apply for a DITO Mobile Postpaid FLEXPlan online by downloading the DITO App. Except for FLEXPlans (Handset) with cashback which is only available at selected Rulls Stores.

The Statement of Account (SOA) will be sent to the email address you provided in your DITO Mobile Postpaid FLEXPlan Application Form. Alternatively, you may check your Statement of Account (SOA) on the DITO App.

Payments made through the DITO App will be posted in real time.

For payments made at the DITO Experience Store (over the counter) or through other approved channels, please allow 1 to 5 banking days for the payment to be processed.

You can pay your bills using the DITO APP, by visiting a DITO Experience Store, or through any of our authorized payment partners like BDO, EC Pay, and Pay and Go.

After the 3rd billing cycle, your monthly service fee will change from Php288 to Php388.

You will receive your first billing statement/ SOA within 15 days. You will be notified through the DITO App, SMS, and email.

FLEXPlan 388 (SIM-ONLY)
No. Sharing of unused data is currently not possible. Stay tuned for updates as we continue to improve our service offerings in the future.
 

UNLI 5G FLEXPlans (SIM-ONLY) & FLEXPlans (HANDSET)
Yes, data sharing is available to a DITO Mobile Prepaid and DITO Mobile Postpaid

• You can share up to 1GB per day
• You can share with up to 10 numbers per month
• Data shared will only have a 2- Day Validity

Only regular data allocation (and not the 5G allocation) may be shared.
Data sharing from DITO Mobile Postpaid to Other Networks is not available.

The remaining regular data allocation will be rolled over until the following billing cycle but has a validity of two months only.

The following will not be rolled over: 
- Call minutes
- Bonus 5G data
- Landline Booster
- Add on Data Boosters
- Roaming allocations

For single SIM Samsung handsets availed with a DITO Mobile Postpaid FLEXPlan and under contract will be SIM Locked to DITO Telecommunity.

For DUAL SIM Samsung Handsets availed with a DITO Mobile Postpaid FLEXPlan and under contract will also be locked to DITO telecommunity.

In order to use the dual SIM feature on the handset an Active DITO SIM must always be inserted in any of the SIM slots.

For DITO SIM: SMS, CALL, & DATA Services

For other carriers: You may only use SMS & Call services only, DATA Access will remain locked to DITO for the duration of the lock-in period / contract.

Device can be SIM unlocked after satisfying the following conditions:
1. Expiration of contracted lock-in period.
2. Settlement of all past and current dues incurred during the contract period.

You may approach any of our DXS Stores for more information.

Yes. This feature is available for those who will be applying for their Postpaid Plan in the DITO Experience Store. However, the MNP feature via the DITO App is currently not available but will be offered in the future.

Yes, you will have to register again after doing your Mobile Number Portability.

Yes. This feature is available for those who will be applying for their Postpaid Plan in the DITO Experience Store and DITO App.

The duration of the porting process will depend on where the porting application was requested:

If requested via DITO Experience Stores:

Upon submission of the application via DITO Experience stores, our store specialists will verify eligibility and ensure submission of complete requirements.

Once confirmed, our store specialists will hand over a free DITO SIM Card where your current mobile number will be activated once the port-in application is completed. A bonus DITO SIM Card to be provided for use while waiting for the porting application to be competed.

The SIM activation process will take about 24 to 48 hours. Within the period of the activation process, there might be minimal service interruption. You will not be able to call, text, or use data. However, the service interruption should take no longer than four (4) hours.

To give you a hassle-free and seamless porting-in experience, you may use your DITO Bonus SIM Card to continuously access calls, texts, and data during the potential downtime upon port-in.

Once the porting process is done, you will receive the onboarding email for the DITO SIM Card and service activation steps.

** Please note that once the port request is initiated, we will not be able to withdraw the port request. We are still working on making this option available.

No. The Mobile Number Portability feature is not required for DITO Mobile Postpaid users.

Yes. If paid via the DITO APP, you will earn 3% of the paid bill amount as DITO Rewards Points.
If payment is made via other channels, you will earn 1% of the paid bill amount as DITO Rewards Points.

You can go to the DITO App to check and redeem various rewards.

The service is currently unavailable; this feature will be offered at a later time.

To continue enjoying data access, you will need to buy a Data Booster through the DITO App.

No, Data boosters cannot be shared and will not carry over to the next period.

Yes, you can avail of different app subscriptions to add on top of your monthly inclusions.

Landline calls are not part of the UNLI ALL Net Calls promo. You will be charged P7.50/minute for calls to the local landline. However, you may purchase a Landline Booster to save on costs:

Yes, you can! If you've been actively using your plan and have a good payment record for the past 6 months, you're eligible to request a retention offer that includes a handset.

Good payment record means you haven’t been suspended for missed or late payments during that time.

If you meet these requirements, feel free to reach out to us and we’ll assist you with your upgrade!

You can apply for the retention offer with a free handset once you’ve been active and in good payment standing for at least 6 months.

Good payment standing means you haven’t been suspended for missed or late payments.

To apply, just visit the nearest DITO Store and request for the retention plan with handset.

Take note:
You’ll need to settle any outstanding balance and pay the advanced Monthly Service Fee (MSF) for your new plan during the processing.

We’re here to help make the switch easy—see you at the store!

If you’re getting a DITO FLEXPlan with a handset, the plan comes with a 24-month lock-in period.

This means you’ll need to stay on the plan for 2 years before you can cancel or change it without any penalties.

Don’t worry—during this period, you’ll enjoy your plan’s data, calls, texts, and your brand-new handset!

Your new plan will start on your next bill cut-off or billing cycle date.

It depends on your request:

· If you're keeping your current monthly service fee (MSF):
Just submit your latest valid ID and proof of billing (POB).

· If you're upgrading to a higher plan than your current one:
You'll need to submit your latest valid ID, proof of billing (POB), and a financial document.

Note for agents: Please refer to the list of accepted IDs, POBs, and financial documents.

It’s open to both new and existing DITO subscribers who want to get a new SIM-Only plan bundled with a Samsung handset. Easy, right?

If you miss a payment, a late fee will be charged based on how long the payment is overdue:

• 30 days past due: ₱150
• 60 days past due: ₱300
• 90 days past due: ₱450

(The fee increases by ₱150 every 30 days past the due date.)

You can avail of the Samsung Finance+ promo at any of our DITO Experience Stores nationwide! Visit the nearest store, and our friendly team will guide you through the easy application process.

You can pair your Samsung Finance+ handset with any of these SIM-Only FLEXPlans:

• FLEXPlan 888
• FLEXPlan 1288
• FLEXPlan 1688

Pick the plan that best fits your lifestyle and enjoy a smooth, flexible experience with DITO!

Nope! There are no processing fees when you apply for Samsung Finance+, as it’s handled by UnionBank.

For now, you can only available of a 6 month payment term.

You only need one (1) valid ID — any of the following will do:

• Passport
• Driver’s License
• UMID
• PhilSys ID

Quick and easy!

Super easy! You can pay your bill directly through the Samsung Finance+ app on your Samsung device — quick, safe, and hassle-free!

You can choose from these awesome Samsung 5G devices:

• Samsung Galaxy A06 5G
• Samsung Galaxy A16 5G
• Samsung Galaxy A26 5G

All available through Samsung Finance+ with easy monthly payments!

Nope! Samsung Finance+ offers 0% interest — so you can enjoy your new device without worrying about extra charges.

You can only have one (1) active Samsung Finance+ UnionBank loan at a time. Once you’ve completed your final monthly payment, you can apply for a new Samsung Finance+ loan.

Once your Samsung Finance+ application is approved, you can get your chosen Samsung smartphone, postpaid line and start enjoying it under your approved installment plan — easy and hassle-free!

If your Samsung Finance+ application isn’t approved, you won’t be able to avail of the offer through the financing option. But don’t worry — you can still choose to purchase the device through other available payment methods.

Super easy! You can manage your DITO Postpaid account right from the DITO App — check your data usage, view and pay your bills, and even manage your add-ons all in one place.

The installment payment is handled directly between the applicant and Samsung Finance+ (UnionBank). DITO Telecommunity isn’t involved in payment concerns or settlements — but don’t worry, you can reach out to Samsung Finance+ customer support for assistance with your payment issues.

Yes, you may apply once your lock-in period with your current postpaid plan has ended or if you wish to avail of an additional line.

If you currently have an active device loan under Samsung Finance+, you’ll need to complete your existing contract before applying for a new one.

Samsung Finance+ is exclusive to DITO Postpaid applicants. If you’re a prepaid subscriber, you can switch or apply for a DITO Postpaid FLEXPlan to qualify for the offer.

Yes! Samsung Finance+ is available at our DITO Experience Stores nationwide. You can find the store nearest you by checking this link: https://dito.ph/experience-stores. 

The review and approval usually happen within the same day once all your requirements are submitted and verified.  Some applications may take a bit longer if additional verification is needed.

Yes, you can! You may reapply after addressing the reason for disapproval, after 3 months or the required waiting period, depending on Samsung Finance+’s assessment. For guidance, it’s best to ask our store team before submitting a new application.

Yes, you’ll need to submit a valid proof of income — like payslips, a Certificate of Employment (COE), or bank statements — to help with the credit evaluation for Samsung Finance+. Additional documents might be requested if needed.

For now, Samsung Finance+ applications are available in-store only at participating DITO Experience Stores. Stay tuned — online applications may be available soon!

Yes, you can! You may settle your Samsung Finance+ balance early or pay in full before your due date. For details on payment procedures or possible adjustments, please contact Samsung Finance+ support.

You can easily view your remaining balance, payment schedule, and due dates through the Samsung Finance+ app on your Samsung device.

Unfortunately, no. Only a physical SIM can be used when applying for Samsung Finance+. Applications using an eSIM will not be accepted.

Your application may be disapproved if you have an active loan with UnionBank. For assistance, you may coordinate directly with UnionBank to check your loan status or resolve any concerns before reapplying.

Yes. To qualify for Samsung Finance+, you must have a minimum annual income of PHP 180,000. Meeting this requirement helps ensure eligibility for the financing program.

The DITO Gaming FLEXPlan is the newest mobile postpaid handset plan designed especially for gamers. For only Php 1288 per month, you'll enjoy unlimited 5G access for your favorite mobile games, FREE monthly gaming credits, and your regular plan inclusions such as data, and unlimited calls and texts.

With the DITO Gaming FLEXPlan 1288, you'll enjoy get 45GB 5G data, 45GB All Access data, unlimited mobile calls and texts to all networks, unlimited 5G access to selected mobile gaming apps, and FREE monthly gaming credits. Enjoy all the perks you need to stay connected and in the game!

With the DITO Gaming FLEXPlan 1288, you'll enjoy get 45GB 5G data, 45GB All Access data, unlimited mobile calls and texts to all networks, unlimited 5G access to selected mobile gaming apps, and FREE monthly gaming credits. Enjoy all the perks you need to stay connected and in the game!

You can apply for a DITO Gaming FLEXPlan 1288 as long as you have all the requirements ready.

You can apply for a DITO Gaming FLEXPlan 1288 through the DITO App, by visiting any DITO Experience Store, or online via DITO website at https://dito.ph/GamingFLEXPlan

Yes! You can conveniently apply for a DITO Gaming FLEXPlan 1288 online through the DITO App or the DITO website at https://dito.ph/GamingFLEXPlan​.

Yes! When you subscribe to a DITO Gaming FLEXPlan 1288, you'll receive a monthly allocation of either 112 Mobile Legends: Bang Bang Diamonds, 100 UniPin Vouchers, or 60 PUBG Mobile UC as long as your plan stays active for 12 months.

No. The bundled gaming rewards from your DITO Gaming FLEXPlan can only be credited to the linked in-game account.

Your Statement of Account (SOA) will be sent to the email address you provided in your DITO Gaming FLEXPlan 1288 application form. You can also view your SOA anytime through the DITO App for easy access and tracking.

You can conveniently pay your DITO Gaming FLEXPlan 1288 bill through the DITO App, at any DITO Experience Store, or via DITO's Authorized Payment Partners such as BDO, EC Pay, and Pay&Go.

Your first bill will be available within 15 days after your plan activation. You'll receive a notification via the DITO App, SMS, and email once it's ready.

If you pay through the DITO App, your payment will be posted in real time. Payments made at a DITO Experience Store will be reflected on the next business day.

Your line may be temporarily disconnected if you have unpaid bills or if you've exceeded your spending limit. To avoid service interruption, make sure your payments are up to date.

Yes. If your DITO Gaming FLEXPlan 1288 account is temporarily disconnected, your bundled promo will also be paused. Once your account is reactivated, the bundled promo will resume automatically along with your plan services.

Yes, you can upgrade or downgrade your DITO Gaming FLEXPlan 1288 to a regular SIM-Only or Handset FLEXPlan. However, changes may be subject to pre-termination fees and other applicable charges.

Yes! You can get additional data by purchasing any of our Data Boosters through the DITO App. You can also get more gaming credits by purchasing them directly in the DITO App.

The DITO Gaming FLEXPlan 1288 includes exclusive perks and access for popular mobile games such as Mobile Legends: Bang Bang, Call of Duty: Mobile (CODM), PUBG Mobile, and Honor of Kings.

At the moment, there are no active gaming events or exclusive rewards for subscribers. Stay tuned for future announcements, exciting updates and special promos are coming soon!

The DITO Gaming FLEXPlan 1288 is designed exclusively for mobile devices and is not compatible with gaming consoles or PCs.

Yes! You can retain your existing mobile number by availing of the Mobile Number Portability (MNP) service at any DITO Experience Store.

No. The DITO Gaming FLEXPlan 1288 is non-transferable and cannot be moved or asigned to another person.

You can update your personal details through the DITO App or by visiting any DITO Experience Store for assistance.

You'll receive an SMS and email with your activation link once your gaming vouchers or credits are available. Just follow the instructions in the messages to claim them.

Stay tuned for further announcements! Exciting new promos and collaborations will be shared on our official channels soon.

No. You can only choose one gaming credit pack per month as part of your active DITO Gaming FLEXPlan 1288 subscription.

You can only use the unlimited 5G access for one bundled gaming app at a time.

No. The DITO Gaming FLEXPlan 1288 does not currently include priority access to gaming events or beta releases.

Unused gaming credits do not roll over to the next month. Make sure to claim and use your credits within the month of issuance.

For any concerns about your gaming perks or account, please visit the official DITO Facebook page or file a support ticket through the DITO App.

For connectivity concerns, please visit the official DITO Facebook page or file a support ticket through the DITO App.

At the moment, there is no dedicated gaming support channel, but you may reach us through the official DITO Facebook page or file a support ticket through the DITO App for any-gaming related concerns.