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Mobile Postpaid (FLEXPlans)

DITO Level-Packs with SIM

DITO Advance Pay

DITO Auto Pay

DITO APP Booster Packs

New Starter Pack

Purchase SIM

SIM Registration

Load & Data Sharing

DITO Level-Up Packs

DITO Data Sachets

Mobile Number Portability

DITO for the Fam

DITO Home 5G User Guide

DITO Roam Mate

Rates

IDD & ISMS

Network Connectivity

Device Compatibility

VoLTE & ViLTE

DITO APP

Others

DITO Home 5G Postpaid

One Card Dual/Two Number

iPhone Personal Hotspot APN Setting

Mobile Postpaid (FLEXPlans)

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DITO Level-Packs with SIM
Where can I avail the DITO LEVEL-UP Packs with DITO SIM? DITO Level-Packs with SIM
What are the available DITO LEVEL-UP Packs with DITO SIM ? DITO Level-Packs with SIM
DITO Advance Pay
What is DITO Advance Pay? DITO Advance Pay
Who are eligible to avail DITO Advance Pay? DITO Advance Pay
What are the offers that I can avail with DITO Advance Pay? DITO Advance Pay
What are the benefits of DITO Advance Pay? DITO Advance Pay
How can I avail DITO Level-Up Packs with Advance Pay? DITO Advance Pay
I currently have a DITO Advance Pay subscription. Can I resubscribe to the same offer? DITO Advance Pay
I currently have a DITO Advance Pay subscription. Can I avail a different DITO Advance Pay subscription? DITO Advance Pay
I am currently subscribed to a regular DITO Level-Up Pack. Can I avail a DITO Advance Pay subscription, and vice versa? DITO Advance Pay
Can I subscribe to DITO Auto Pay while I have a DITO Advance Pay subscription, and vice versa? DITO Advance Pay
I have data from different promo subscriptions. Which data will be consumed first? DITO Advance Pay
Can I view my remaining data allowance? DITO Advance Pay
How will I know if I have low data allowance remaining? DITO Advance Pay
How will I know if I have low allowance remaining for calls to other mobile networks? DITO Advance Pay
DITO Auto Pay
What is DITO Auto Pay? DITO Auto Pay
Who are eligible to enroll to DITO Auto Pay? DITO Auto Pay
How can I enroll to DITO Auto Pay? DITO Auto Pay
What are the benefits of DITO Auto Pay? DITO Auto Pay
How much bonus data will I receive when I subscribe to DITO Level-Up with Auto Pay? DITO Auto Pay
Will I only get bonus data once? DITO Auto Pay
Which DITO Level-Up Packs are eligible to be availed with DITO Auto Pay? DITO Auto Pay
What are the payment options for DITO Auto Pay? DITO Auto Pay
Is there a lock-in period for DITO Auto Pay? DITO Auto Pay
What happens to my unused data when my subscription auto-renews? DITO Auto Pay
How can I change my DITO Auto Pay subscription? DITO Auto Pay
How can I cancel my DITO Auto Pay subscription? DITO Auto Pay
What happens if I change or cancel my DITO Auto Pay subscription less than 48 hours prior to the renewal? DITO Auto Pay
What happens to my DITO Auto Pay subscription if I fully consume my data allowance? DITO Auto Pay
Can I set when my data pack will auto-renew? DITO Auto Pay
Can I share my data allowance from my DITO Auto Pay subscription? DITO Auto Pay
Can I avail multiple DITO Auto Pay subscriptions within my account? DITO Auto Pay
Can I avail a DITO Auto Pay subscription for another DITO subscriber? DITO Auto Pay
When will my payment be posted? DITO Auto Pay
What if I don’t have enough load balance in my account? DITO Auto Pay
What happens if I don’t top-up after the suspension of my DITO Auto Pay subscription? DITO Auto Pay
Can I enroll to DITO Auto Pay again after it gets cancelled? DITO Auto Pay
Can I subscribe to other regular DITO Level-Up Packs while I have a DITO Auto Pay subscription? DITO Auto Pay
Can I subscribe to DITO Level-Up Packs with DITO Auto Pay while I am subscribed to a reguler DITO Level-Up Pack? DITO Auto Pay
Can I subscribe to DITO Advance Pay while I have a DITO Auto Pay subscription, and vice versa? DITO Auto Pay
When will my DITO Auto Pay subscription renew if I have multiple regular DITO Level-Up Packs in my account? DITO Auto Pay
How do I know if my DITO Auto Pay subscription is about to renew? DITO Auto Pay
Can I view my remaining data allowance? DITO Auto Pay
How will I know if I have low data allowance remaining? DITO Auto Pay
How will I know if I have low allowance remaining for calls to other mobile networks? DITO Auto Pay
DITO APP Booster Packs
What are the available DITO APP Booster Packs and how is it different with the current data packs? DITO APP Booster Packs
What are the apps included in the Live It App Booster Pack? DITO APP Booster Packs
What are the apps included in the Play It App Booster Pack? DITO APP Booster Packs
What are the apps included in the Work It App Booster Pack? DITO APP Booster Packs
How much are DITO APP Booster Packs? How many GBs are included and how long is the validity? DITO APP Booster Packs
What is the promo period of the DITO APP Booster Packs? DITO APP Booster Packs
How can I avail of the DITO APP Booster Packs? DITO APP Booster Packs
I did not receive an SMS regarding the DITO APP Booster Packs. How can I avail of it? DITO APP Booster Packs
Can I resubscribe to the DITO APP Booster Packs even if my current DITO App Booster Pack subscription has not expired yet? ​ DITO APP Booster Packs
I am currently subscribed to a DITO Level-Up Pack. Can I subscribe to the DITO APP Booster Packs?​ DITO APP Booster Packs
I am currently subscribed to a DITO APP Booster Pack. Can I subscribe to DITO 99/DITO 199?​ DITO APP Booster Packs
Can I subscribe to more than one DITO APP Booster Pack? DITO APP Booster Packs
New Starter Pack
Who are eligible to get the 25GB bonus data? New Starter Pack
How can I get the 25GB Bonus Data? New Starter Pack
Can I share the bonus data to other DITO numbers? New Starter Pack
Is my Bonus Data subject to a rollover? New Starter Pack
Where do I check the available balance and validity of my bonus data and promo data? New Starter Pack
I’ve purchased a DITO Starter Pack with a 14GB and 17GB free data sticker, will I be eligible to get the 25GB bonus data? New Starter Pack
Which data will be consumed first from my wallet? New Starter Pack
Where do I look for the 5G DITO compatible phones? New Starter Pack
How much is the DITO SIM card? New Starter Pack
Purchase SIM
What is the DITO Starter Pack?​ Purchase SIM
How much is the DITO Starter Pack?​ Purchase SIM
Where can I avail the DITO Starter Pack?​ Purchase SIM
How can I activate my DITO Starter Pack?​ Purchase SIM
Can I extend the validity of the DITO Starter Pack inclusions by subscribing ​to other promos?​ Purchase SIM
Can I subscribe to promos even if my DITO Starter Pack inclusions haven’t expired yet? Purchase SIM
How come I only received 1GB upon activation of my DITO Starter Pack? Purchase SIM
Will the Starter Pack replace the P40 SIM card?​ Purchase SIM
Where else can I buy the DITO SIM? Purchase SIM
Where can I buy a DITO SIM? Purchase SIM
How do I activate my DITO SIM? Purchase SIM
What are the inclusions of the DITO SIM card? Purchase SIM
What is the estimated delivery lead time of DITO SIM when I order from the DITO eShop? Purchase SIM
How much is the shipping fee of the DITO SIM?​ Purchase SIM
Do you accept Cash on Delivery (COD) for online purchases? Purchase SIM
How can I check the status of my online purchase via the DITO eShop? Purchase SIM
Where can I top-up or purchase load credits? Purchase SIM
How can I manage my account and monitor my balance? Purchase SIM
Do you have a Postpaid Plan? Purchase SIM
What will happen if I use the DITO SIM in a non-compatible phone? Purchase SIM
How do I set up the data service on a non-compatible phone? Purchase SIM
How much is the DITO SIM card? Purchase SIM
SIM Registration
We’ve put together answers to the FAQs about the SIM Registration Act (SRA). Click on the hyperlink below. SIM Registration
Load & Data Sharing
Can I share my load credits to another DITO subscriber? Load & Data Sharing
Can I share my data allowance to another DITO subscriber? Load & Data Sharing
What's the maximum data allowance that I can share to another DITO subscriber? Load & Data Sharing
What's the validity of the shared data? Load & Data Sharing
I received shared data from another DITO subscriber. What happens to the shared data that I previously received? Load & Data Sharing
DITO Level-Up Packs
What are DITO Level-Up Packs? DITO Level-Up Packs
What are inclusions of the DITO Level-Up Packs? DITO Level-Up Packs
Who are eligible to avail the DITO Level-Up Packs? DITO Level-Up Packs
How can I avail the DITO Level-Up Packs? DITO Level-Up Packs
Can I share my data allowance from my DITO Level-Up subscription? DITO Level-Up Packs
I currently have a regular DITO Level-Up Pack. Can I resubscribe to the same pack? DITO Level-Up Packs
I am currently subscribed to a regular DITO Level-Up Pack. Can I subscribe to a different regular DITO Level-Up Pack ? DITO Level-Up Packs
I am currently subscribed to a regular DITO Level-Up Pack. Can I avail a DITO Advance Pay subscription? DITO Level-Up Packs
I am currently subscribed to a regular DITO Level-Up Pack. Can I enroll to a DITO Level-Up Pack with Auto Pay? DITO Level-Up Packs
I have data from different promo subscriptions. Which data will be consumed first? DITO Level-Up Packs
Can I view my remaining data allowance? DITO Level-Up Packs
How will I know if I have low data allowance remaining? DITO Level-Up Packs
How will I know if I have low allowance remaining for calls to other mobile networks? DITO Level-Up Packs
How much is the DITO SIM card? DITO Level-Up Packs
How much is the DITO SIM card? DITO Level-Up Packs
DITO Data Sachets
See full FAQ & Mechanics DITO Data Sachets
Mobile Number Portability
What is Mobile Number Portability (MNP)? Mobile Number Portability
How often can I avail the MNP? Mobile Number Portability
What are the benefits of MNP? Mobile Number Portability
What do I get out of MNP? Mobile Number Portability
What are my porting options? Mobile Number Portability
Can I switch from a postpaid to a prepaid subscription or vice versa? Mobile Number Portability
Can I switch to DITO using my enterprise account? Mobile Number Portability
When can I apply for MNP? Mobile Number Portability
How do I know if I'm qualified to switch my number to DITO? Mobile Number Portability
What are the requirements for porting to DITO? Mobile Number Portability
Will I be charged when I request for MNP? Mobile Number Portability
How do I request for MNP? Mobile Number Portability
How long does the porting process take? Mobile Number Portability
How do I port out from DITO? Mobile Number Portability
Will DITO replace my old SIM? Mobile Number Portability
What are the inclusions of my new DITO SIM? Mobile Number Portability
What are the inclusions of the DITO Bonus SIM? Mobile Number Portability
How soon can I start using my new DITO SIM? Mobile Number Portability
Where can I top-up or purchase load credits? Mobile Number Portability
Will I be able to use the same services as my previous telco provider once I shift to DITO? Mobile Number Portability
Once I port in my number to DITO will I still be able to access/ use my number to previously connected bank apps like Land Bank, Maya, etc.? Mobile Number Portability
Will I have the same plan as my previous telco provider once I shift to DITO? Mobile Number Portability
How do I follow up regarding my MNP application? Mobile Number Portability
I am having problems with my MNP application. How do I reach out to your customer support? Mobile Number Portability
How would I know if I failed to meet MNP requirements and did not pass the eligibility check? Mobile Number Portability
What do I do if I'm not eligible to apply for MNP? Mobile Number Portability
Can I still reapply if my MNP application was rejected? Mobile Number Portability
How can I cancel my MNP application? Mobile Number Portability
Can I transfer my postpaid or prepaid number to DITO? Mobile Number Portability
How can I apply for MNP? Mobile Number Portability
Can I make international calls with my new DITO SIM? Mobile Number Portability
Can I use International Roaming Services with my new DITO SIM? Mobile Number Portability
Can I call a landline number using my new DITO SIM? Mobile Number Portability
Can I receive a call from a landline number with my new DITO SIM? Mobile Number Portability
Can I receive calls from Private Telecommunications Companies (PTC) with my new DITO SIM? Mobile Number Portability
Can I call (Private Telecommunications) PTC numbers using my new DITO SIM? Mobile Number Portability
How can I secure my Unique Subscriber Code (USC)? Mobile Number Portability
DITO for the Fam
How do I check if my existing 4G modem is compatible with DITO Telecommunity’s network? DITO for the Fam
I have a network-locked modem from another carrier. Is there a way I can use this with my DITO SIM? DITO for the Fam
In which areas will this service be available? DITO for the Fam
Where can I purchase DITO’s broadband promos? DITO for the Fam
Do you have data-only promos? DITO for the Fam
Can I use my DITO mobile SIM in a 4G/LTE modem or mobile WiFi device? DITO for the Fam
How do I use my DITO SIM in a modem? DITO for the Fam
How do I remove my DITO SIM from the modem? DITO for the Fam
How do I use my DITO SIM in my mobile WiFi device? DITO for the Fam
How do I remove my DITO SIM from my mobile WiFi device? DITO for the Fam
Where do I find my mobile WiFi’s WiFi password? DITO for the Fam
Do I need to activate my new DITO SIM? DITO for the Fam
How do I connect to the internet after activating my DITO SIM on my modem? DITO for the Fam
How do I use the DITO App to manage my DITO subscription on my broadband device? DITO for the Fam
TPLink TL-MR6400 Modem DITO for the Fam
TPLink M7350 Pocket WiFi DITO for the Fam
DITO Home 5G User Guide

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DITO Roam Mate

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Rates
How much are your regular call and text charges? Rates
How much are the rates for international calls? Rates
How much are the rates for international texts? Rates
​If I make an international call or text, where will the transaction be charged? Rates
IDD & ISMS
Do you have IDD & International SMS? IDD & ISMS
How much are the rates for international calls? IDD & ISMS
How much are the rates for international texts? IDD & ISMS
​If I make an international call or text, where will the transaction be charged? IDD & ISMS
​I am currently subscribed to a promo with allowance of calls to other mobile networks. Can I use this to call and text international numbers? IDD & ISMS
​Do you have promos for IDD & ISMS? IDD & ISMS
​How do I call international numbers? IDD & ISMS
​How do I text international numbers? IDD & ISMS
Network Connectivity
What does interconnectivity with other networks mean? Network Connectivity
Can I call or text to other networks? Can I receive call or texts from other networks? Network Connectivity
I activated the call forwarding function on my phone. How long will the call ring before forwarding to my other number, and how much will it cost? Network Connectivity
Device Compatibility
How do I check if my mobile phone is compatible to the DITO network? Device Compatibility
VoLTE & ViLTE
What is VoLTE? VoLTE & ViLTE
Can I buy a DITO SIM card even if I don't have a VoLTE (Voice over LTE) compatible mobile phone? VoLTE & ViLTE
Why does the DITO SIM card only work with VoLTE (Voice over LTE) mobile phones? VoLTE & ViLTE
What is the advantage of VoLTE (Voice over LTE) mobile phones? VoLTE & ViLTE
Do I need a VoLTE (Voice over LTE) mobile phone to purchase a DITO SIM? VoLTE & ViLTE
What is ViLTE? VoLTE & ViLTE
How do you make a video call over LTE? VoLTE & ViLTE
How much is the rate when you make a video call over LTE? VoLTE & ViLTE
Can I call other networks using ViLTE? VoLTE & ViLTE
Can I use ViLTE using any mobile phone? VoLTE & ViLTE
DITO APP
How can I download the DITO APP? DITO APP
Can I download the DITO APP via Google Play Store? DITO APP
Can the DITO APP be downloaded from the App Store? DITO APP
Can I download the DITO App via Huawei AppGallery? DITO APP
What are the transactions and self-service features that I can do via the DITO App? DITO APP
Will I be charged when I use or access the DITO App? DITO APP
Can I download and use the DITO App using a non-compatible phone? DITO APP
Can I choose my own DITO mobile number? DITO APP
Is there a fee if I choose my own DITO number? DITO APP
How do I avail personalized or customized DITO number? DITO APP
What is the estimated delivery lead time of DITO SIM Card when I order via the DITO App? DITO APP
How can I check the status of my DITO SIM purchase via the DITO App? DITO APP
Others
I own a land that I want to recommend as a site for DITO. How can I apply? Others
DITO Home 5G Postpaid
What is DITO FLASH 5G Home WiFi Postpaid? DITO Home 5G Postpaid
Aside from being postpaid, what’s the difference between this and your prepaid service? DITO Home 5G Postpaid
Where is the DITO FLASH 5G Home WiFi Postpaid service available? DITO Home 5G Postpaid
Do I need to provide any documents if I sign up? DITO Home 5G Postpaid
What are the DITO FLASH 5G Home WiFi Postpaid offers? DITO Home 5G Postpaid
When does the data allocation on a DITO FLASH 5G Home WiFi Postpaid Plan replenish? DITO Home 5G Postpaid
What if I run out of data between my billing cycles? DITO Home 5G Postpaid
What if I don’t subscribe to a Booster Promo after running out of data? DITO Home 5G Postpaid
What if I have data from both my regular Postpaid Promo and my Booster Promo, which one gets used up first? DITO Home 5G Postpaid
What happens if I terminate my postpaid subscription before the end of my contract period? DITO Home 5G Postpaid
What happens if I complete my 24-month contract period? DITO Home 5G Postpaid
Where can I monitor my Postpaid data usage? DITO Home 5G Postpaid
Where can I pay my bill, and how? DITO Home 5G Postpaid
What is my bill due date? DITO Home 5G Postpaid
How do I view and download my bill on the DITO APP? DITO Home 5G Postpaid
My account was disconnected while I still had some data left -- will my data still be there once I’m reconnected? DITO Home 5G Postpaid
Can I switch from DITO FLASH 5G Home WiFi Postpaid to Prepaid? DITO Home 5G Postpaid
How will I receive my bill? DITO Home 5G Postpaid
How do I earn DITO Rewards with my Postpaid Plan? DITO Home 5G Postpaid
How many points do I earn with each payment? DITO Home 5G Postpaid
Where can I redeem my DITO rewards? DITO Home 5G Postpaid
Where can I apply and avail of the DITO FLASH 5G Home WiFi? DITO Home 5G Postpaid
One Card Dual/Two Number
What is One Card Dual/Two Number? One Card Dual/Two Number
How to avail One Card Dual/Two Number? One Card Dual/Two Number
iPhone Personal Hotspot APN Setting
How to set up Personal Hotspot for iPhone? iPhone Personal Hotspot APN Setting

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MANAGE YOUR TOP UPS AND SUBSCRIPTIONS, WHENEVER, WHEREVER!


DOWNLOAD THE DITO APP NOW!