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Get to Know MNP

Mobile Number Portability (MNP) is a global practice that enables a mobile phone customer to keep their number even when they switch networks or change their subscription from postpaid to prepaid and vice versa, free of charge. This is in compliance with RA 11202 (Mobile Number Portability Act), as part of DITO’s commitment with the government to help improve telco services in the Philippines.

Enjoy all these and more when you switch!

  • Keep your current mobile number when you switch to DITO.
  • You can switch seamlessly to DITO free of charge!

It’s easy to make the switch

Before making the switch to DITO, every subscriber must meet the following qualifications:

  • You must not have any outstanding financial obligation with your Mobile Service Provider
  • Your mobile number is not locked to any Mobile Service Provider
  • You have no other porting request in the last 60 days
  • Your mobile number is not prohibited from porting by a court of law
  • You have not been blacklisted by a Mobile Service Provider due to previous fraudulent activities
  • You must have a DIT0-compatible phone
    (See complete list)
  • You must be within the DIT0-coverage areas
    (See complete list)

Things to remember when you apply for MNP:

  • Your mobile number must be active
  • No unpaid balance from your current network provider
  • Your mobile number must not be linked to a device that’s operator locked
  • Your mobile number must not be part of any product or service bundle
  • You have no other porting requests within the last 60 days
  • No record of fraudulent activities
  • Your mobile number must not be prohibited by law or the NTC

Be empowered with the freedom to choose better.

We can’t wait for you to be part of our TELECOMMUNITY and start enjoying the rewards of high speed data!

Here’s how you can port your mobile number to DITO:

Visit a DITO Experience Store near you and apply for MNP and secure Unique Subscriber Code (USC) from your current mobile service provider.

Don't forget to bring the following:

  • One (1) valid ID
  • Valid Unique Subscriber Code (USC) (expiry of USC is 15 days after issuance)

Secure your Unique Subscriber Code and contact your preferred network provider.

Frequently Asked Questions

Got questions? We’ve put together answers to the FAQs about Mobile Number Portability (MNP).
Check back often for future updates on Mobile Number Portability in the section of the website.

Mobile Number Portability (MNP) enables a mobile phone customer to keep their number even when they switch networks or change their subscription from postpaid to prepaid and vice versa, free of charge. This is in compliance with RA 11202 (Mobile Number Portability Act), as part of DITO’s commitment with the government to help improve telco services in the Philippines.

There is no limit to the number of times of applying for the MNP. However,  customers may reapply for porting to another network after the lapse of sixty (60) days from the date of activation of the ported number

MNP lets you keep your current mobile number when you switch to DITO. You can switch seamlessly to DITO free of charge!

You now have the freedom to choose your network provider while keeping your current mobile number.

You can choose to do number porting in two ways: external and internal.

External porting means shifting from your mother network to an outside network or vice versa. Please note that you will be able to keep your current mobile number even when you switch networks.

Internal porting means going from a prepaid plan to a postpaid plan or vice versa. However, DITO's postpaid plans are not yet available. You can visit www.dito.ph for updates about our postpaid plans.

Yes, MNP allows you to switch network providers and subscription plans. However, DITO's postpaid plans are not yet available. You can visit www.dito.ph for updates about our postpaid plans.

Yes, you can. Please secure your Unique Subscriber Code (USC) from your current mobile service provider.

Porting service will be commercially available in the Philippines on September 30, 2021. We are continuously working together with the other network providers to help make your switch to DITO as seamless as possible.

Before making the switch to DITO, you must meet the following qualifications:

  • You must not have any outstanding financial obligation with your Mobile Service Provider
  • Your mobile number is not locked to any Mobile Service Provider
  • You have no other porting request in the last 60 days
  • Your mobile number is not prohibited from porting by a court of law
  • You have not been blacklisted by a Mobile Service Provider due to previous fraudulent activities
  • You must have an active mobile number
  • Your mobile number must not be part of a bundled service/product from another Mobile Service Provider
  • Your mobile number is not the principal contact number in a multi-number account
  • Your mobile number must been activated for more than 60 days, newly activated numbers are not eligible for porting
  • You must be within the DITO-coverage areas (See complete list)

NOTE : Calls and SMS not guaranteed if using a non-DITO ready VoLTE mobile phone. 

  • Your Unique Subscriber Code (USC) from your current provider (the 9-digit code that will be issued by your current network provider to start the porting process).
  • Government-issued ID

You will not be charged when you choose to switch network providers. You can switch seamlessly to DITO free of charge!

Apply for MNP from your current network provider and submit the required documents to receive your Unique Subscriber Code (USC). The USC will be valid for only 15 days. If expired, you will need to request for a new USC with your current provider. You can apply for port in (transfer to DITO) through one of our DITO Experience Stores s or make an online request through the DITO App


VIA DITO App :

Step 1 : Go to DITO App and click on the “Switch DITO with your old number”.

Step 2 : Provide the necessary application details to proceed.

Step 3: Confirm SIM delivery details and settle payment for delivery fee

Step 4 : Wait for your free DITO SIM to arrive within 2-5 business days.Your new DITO SIM card comes with 1GB open data valid for 7 days. You will also receive one(1) DITO Bonus SIM card.The DITO Bonus SIM card comes with 1GB open data, Unlimited DITO to DITO calls & texts, and Unlimited text and 100 mins. calls to other mobile networks* valid for 7 days.

Step 5: Upon receipt of the FREE DITO SIM, open the DITO App and click the “Order Received, start the porting process” button to proceed.

Step 6: Indicate or scan the barcode to validate correct ICCID.

Step 7 : Wait for the notification that application is successfully submitted for validation. The SIM activation process will take about 24 to 48 hours. Within the period of the activation process, there might be a minimal service interruption. You will not be able to call, text or use data. However, the service interruption should take no longer than four (4) hours. To give you a hassle-free and seamless porting-in experience, you may use your DITO Bonus SIM card to continuously access calls, texts, and data during the potential downtime upon port in

Step 8: Once the porting process is already done, you will receive the onboarding email for the SIM and service activation steps.


VIA DITO Experience stores :

Step 1 : Secure your Unique Subscriber Code (USC) from your current mobile service provider.

Step 2 : Visit a DITO Experience Store near you and apply for MNP

Step 3 : Present the following to our store specialists :

  • One (1) valid ID
  • Valid Unique Subscriber Code (USC) (expiry of USC is 15 days after issuance)

Step 4 : Upon confirmation of eligibility and submission of the complete requirements, our store specialists will process the request.

Step 5 : Our Store specialists will hand over a free DITO SIM where your current mobile number will be activated once port in application is completed. We will also provide you a DITO Bonus SIM. The sim activation process will take about 24 to 48 hours. Within the period of the activation process, there might be a minimal service interruption. You will not be able to call, text or use data. However, the service interruption should take no longer than four (4) hours. To give you a hassle-free and seamless porting-in experience, you may use your DITO Bonus SIM to continuously access calls, texts, and data during the potential downtime upon port in.

Step 6 : Once the porting process is done, you will receive the onboarding email for the SIM and service activation steps.

The duration of the porting process will depend as to where the porting application was requested:

If requested via DITO Experience Stores :

  • Upon submission of application via DITO Experience stores, our store specialists will verify eligibility and ensure submission of complete requirements.
  • Once confirmed, our store specialists will hand over a free DITO SIM where your current mobile number will be activated once port-in application is completed. We will also provide you a DITO Bonus SIM . The SIM activation process will take about 24 to 48 hours. Within the period of the activation process, there might be a minimal service interruption. You will not be able to call, text or use data. However, the service interruption should take no longer than four (4) hours. To give you a hassle-free and seamless porting-in experience, you may use your DITO Bonus SIM to continuously access calls, texts, and data during the potential downtime upon port in.
  • Once the porting process is done, you will receive the onboarding email for the SIM and service activation steps.

    ** Please note that once port request is initiated, we will not be able to withdraw the port request, we are still working on making this option available.

If requested via DITO App :

  • Once request is submitted via the DITO App, your DITO SIM card and DITO Bonus SIM will arrive within 2 to 5 business days. Upon receipt of the SIM cards, open the DITO App and click the “Order Received, start the porting process” button to proceed.
  • Wait for the notification that application is successfully submitted for validation. Once your MNP application is received and confirmed, the activation process will take about 24 to 48 hours. Within the period of the activation process, there might be a minimal service interruption. You will not be able to call, text or use data. However, the service interruption should take no longer than four (4) hours. DITO will also give you a hassle-free and seamless porting-in experience by giving you a bonus SIM that will allow you to continuously access calls, texts, and data during the potential downtime upon port-in.
  • Once the porting process is already done, you will receive the onboarding email for the SIM and service activation steps.

To port out, you may reach out to our customer support via the following channels:

  • Live chat via DITO Website
  • Customer service email at customerservice@dito.ph
  • DITO Facebook page
  • DITO hotline 185

We will provide you with a new SIM to replace your current SIM for FREE. Your existing mobile number will be activated including mobile registration codes specific to DITO Network. You'll also receive a DITO Bonus SIM with 1GB open data, Unlimited DITO to DITO calls & texts, and Unlimited text and 100 mins. calls to other mobile networks*, valid for 7 days. To give you a hassle-free and seamless porting-in experience, you may use your DITO Bonus SIM to continuously access calls, texts, and data during the potential downtime upon port in.

*Available only for customers porting into the DITO network via offline channels.

Your new DITO SIM comes with 1GB open data valid for 7 days.

The DITO Bonus SIM comes with 1GB open data, unlimited DITO to DITO calls & texts, and unlimited text and 100 mins. calls to other mobile networks*, valid for 7 days. To give you a hassle-free and seamless porting-in experience, you may use your DITO Bonus SIM to continuously access calls, texts, and data during the potential downtime upon port in.
*Available only for customers porting in to the DITO network via offline channels.

Unless canceled, rejected, or found to have an outstanding financial obligation with your previous network provider, you can start to enjoy the services of your new DITO SIM within fourty-eight (48) hours from receipt of SIM . Otherwise, the process will take longer until you have settled your financial obligations with your previous network provider, which in no case shall exceed three (3) working days.

You can top-up via the following channels:

  • DITO app
  • MyDITO web
  • DITO Experience Stores
  • Selected Partner Stores:
  1. Landbank app
  2. Paymaya app
  3. DA5 app, DA5 Stores
  4. Tambunting
  5. Panalo Express
  6. Sendah Direct
  7. Brigada
  8. GoVIP
  9. Shopee
  10. Lazada
  11. Moneygment
  12. Loadmanna app
  13. TPC platform
  14. Load Central
  15. ML branches and app
  16. BTI/Pay and Go kiosk
  17. Touchpay/Manila Express Payment System kiosks
  18. Cliqq app and kiosk

No, you won't be able to use your existing promos and subscription from your previous network in your new DITO SIM. However, you will be able to enjoy the offers available with DITO.

Yes, your number should run normally with the existing banking apps your ported in number is connected with. For more information, you may contact our  customer support via the following channels:

No, you cannot keep your plan from your previous network when you switch to DITO.

You may check out that status of your application through the DITO App or you may reach out to our customer support via the following channels :

You may reach out to our customer support via the following channels:

  • Live chat via DITO Website
  • Customer service email at customerservice@dito.ph
  • DITO Facebook page
  • DITO hotline 185

You will be notified via the DITO App, SMS,and email regarding the result of your application.You may contact your current provider to settle the rejection and proceed with the porting application.

If the rejection is in regards to USC, you may secure a new USC with the current provider before you can reapply to port in to DITO

If you’ve been found not eligible to apply for MNP, you may check the following issues that might be preventing your from moving forward with the MNP application process :

  1. Your USC is invalid or expired. Please contact your current network provider and secure your new Unique Subscriber Code to proceed with your application.
  2. Your USC does not match the one issued to your mobile number. Please ensure that you have provided us the correct details of your Unique Subscriber Code and Mobile Number.
  3. Your mobile number has another ongoing porting application.You have a pending port in application with DITO or another mobile service provider. To proceed, please cancel or withdraw the pending port request with the other provider.
  4. For subscribers porting in from an enterprise account,please contact your current mobile service provider and ask for the Unique Subscriber Code (USC) allocated for an enterprise account.
  5. With Outstanding financial obligations. Please contact your current mobile service provider and settle your unpaid bills/outstanding balances.
  6. Device is locked .Please contact your current mobile service provider and ensure that your device is not locked or binded by any plan subscription or contract.
  7. Number was activated less than 60 days. You will need to wait for 60 days from the sim activation date before you will be eligible to port out

Yes, as long as the rejection of the first port request has been settled with the current carrier, you can always reapply and we will resubmit a new port request.

You may request for cancellation of your MNP application through the DITO Hotline. Just dial 185 and our customer service representatives will be happy to assist you.

Yes, you can transfer your postpaid or prepaid number from your current network provider to DITO. If you have a postpaid account with your current operator, kindly settle your remaining balance first. After being cleared by your current operator, DITO will provide you the same number and will have this activated as a Prepaid account for the time being. Once Postpaid is available with DITO, we will give you the option to convert your account to Postpaid.

To switch to DITO, please visit any DITO Store.

Here’s how you can port your mobile number to DITO:

  1. Sign up for MNP from your current network provider and submit the required documents to receive your Unique Subscriber Code.
  2. Visit any of our DITO Experience Stores or download the DITO App
  3. Sit back and relax while we complete your switch to DITO.

Yes, you may be able to make outgoing international calls, however, you cannot receive calls from other countries at the moment. We are currently working with our partners to make this service available as soon as possible.

International Roaming is not yet available as of the moment. We are currently working with our partners to make this service available as soon as possible.

Yes, you can call any landline number using your DITO SIM.

As of the moment, numbers ported in from SMART can receive calls from a landline number. Otherwise, you will not be able to receive landline calls. We are currently working with our partners to make this service available as soon as possible.

As of the moment, numbers ported in from SMART can receive calls from a landline number. Otherwise, you will not be able to receive landline calls. We are currently working with our partners to make this service available as soon as possible.

As of the moment, you cannot call Private Telecommunication Companies (PTC) numbers. We are currently working with our partners to make this service available as soon as possible.

To port out, you may reach out to our customer support via the following channels:

  • Live chat via DITO Website Customer service email @customerservice@dito.ph
  • DITO Facebook page
  • DITO Hotline 185

If porting out from Globe:

Text "USC" send to 5050, follow the instructions.

If porting out from Smart:

Visit the Smart Store near you.

Press Releases

MNP work progress in spite of COVID-19
1 Apr 2020

MNP work progress in spite of COVID-19

 

Have other questions on your mind?
Ask us DITO

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Call 185 using your DITO number to connect to our Customer Care team.​

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See the full list of FAQs in our website.​

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Check out the help section on the DITO App or message us via the app’s chat portal.