You’re Always Connected DITO

Explore DITO ROAM Mate offers for seamless connectivity overseas

Subscriber must activate the Roaming service at least an hour before intended use.

  • Incoming/Outgoing Calls and Outgoing SMS – Subscriber needs to have enough load to use this roaming service
  • Incoming SMS is Free

Subscriber needs to subscribe to a data pack to use roaming data

Frequently Asked Questions

What is DITO ROAM Mate?

DITO ROAM Mate is DITO’s hassle-free roaming service that gives you affordable options for data, call, and text promo packs when flying out of the country.

How do I activate the service?

You need to activate the service via the DITO APP to enjoy access to calls, outgoing SMS, and data. Make sure your DITO APP is updated to see all the available promos. Incoming SMS is already pre-activated for all mobile prepaid subscribers. However, make sure that you have at least P1.00 load when activating the service.

Follow these steps for easy activation:

  • Log in to your DITO APP.
  • Click “More” in the dashboard.
  • Click the “DITO Roaming” icon under the Prepaid Services Menu.
  • You will be redirected to the DITO Roaming page.
  • Select your destination and click the “Activate Roaming” tab.
  • You will receive successful activation notifications via SMS and in-app.

You can also activate the service using the DITO APP Live Chat feature.

  • Click the “Chat with us icon” under Help & Support.
  • Click “DITO Prepaid Roaming” from the list of options.
  • Click “ACTIVATION – Roam on.”
  • You will receive successful activation notifications via SMS and in-app.

When should I activate my DITO ROAM Mate?

We highly encourage you to activate your service before leaving the country for a hassle-free experience. However, if you are unable to do so, you may still activate it once you’ve reached your country of destination. You may connect via WiFi and proceed with the roaming activation on the DITO APP.

If you are a new subscriber, make sure to activate your SIM in the Philippines to enjoy DITO’s services. To activate your SIM, simply make your first call, send an SMS, or turn on your mobile data.

Please note that you will not be able to receive incoming SMS and activate the roaming service abroad if your SIM has not yet been activated.

When I purchase a Data Pack or a Promo, when will the validity of my DITO ROAM Mate service begin?

It starts the moment you purchase the service, so we highly encourage that you avail it on the day of your flight so you can maximize the service in its entirety. 

What can I expect once I have activated the DITO ROAM Mate service?

Upon activation and arrival at your destination, you can already enjoy the following:

  • Receive SMS for FREE.
  • Receive, make calls, and send outgoing SMS provided that you have enough load to cover the cost of incoming/outgoing calls or outgoing SMS.
  • If subscribed to a call/SMS promo, enjoy 5 minutes of incoming/outgoing calls + 5 outgoing SMS.
  • If subscribed to a data pack, use data to access the internet.

What services can I use abroad if I failed to load (zero balance) but with an active roaming feature?

You will still be able to receive incoming SMS for free.

Can I still use the roaming service when traveling to a country that’s not on the list of covered destinations?

No. DITO ROAM Mate can only be enjoyed if you are within a covered country.

What will happen if I avail DITO ROAM Mate Asia for 7 days and travel to multiple destinations?

  • No need to subscribe to another data pack as long as the countries you are traveling to are within the covered destinations of your data pack.
    Ex. You traveled to Singapore, Malaysia, and Thailand.
    Just make sure that your subscription is still valid and that you still have remaining data.
  • If you are traveling to a country that is not covered in your data pack, then you need to subscribe to a new promo.
    Ex. You traveled from Singapore to Japan.

Can I enjoy the inclusions of my DITO Level-Up Pack when traveling abroad?

No. Local promos like the DITO Level-Up Pack will not be available for use while you are in another country. However, the validity of the promos will remain the same. If your local promo expires while you are abroad, then you will no longer be able to use it when you return to the Philippines.

Are there charges when activating the roaming service?

None.

Can I enjoy 5G signal in my destination when subscribed to a data pack?

No. As of now, access is limited to 4G for roaming data.

Who can I contact if I have concerns while I’m abroad?

You may connect with us via the DITO APP Live Chat or message us through our social media pages.

How do I call? Do I need to use a prefix?

Always use the country code of the country you are calling to ensure that you are connected to the correct country Ex. if you are calling the Philippines from Hong Kong, make sure that the country prefix used is +63.

Can I call any hotline in the Philippines while I’m abroad?

Yes, but you will be charged with the standard roaming rate per minute.

What should be my phone’s APN setting when roaming?

Make sure that the APN setting is set to internet.dito.ph

How will the Subscriber know their usage?

  1. Data Usage: SMS and In App Notifications will be sent at 80% and 100% usage. Subscriber may also view their data meter in the DITO APP.
  2. Calls & SMS Promo: SMS and In App Notifications will be sent at 80% and 100% usage.
  3. Calls or SMS using Standard Rates: SMS Notifications will be sent after each call on the remaining balance after the call

Can the Subscriber subscribe to multiple roaming promos?

Yes. Separate meters per roaming will appear on their DITO APP.

What are the standard roaming rates?

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Roaming Rates2

ASIA & PACIFIC

Afghanistan                           

Australia

Bangladesh

China

Japan

Kazakhstan

South Korea

Laos

Mongolia

Myanmar

Pakistan

Reunion

Sri Lanka

Tajikistan

Vanuatu

Vietnam

 

AMERICAS

Brazil

Canada

USA

 

EUROPE

Armenia

Austria

Belgium

Bulgaria

Croatia

Cyprus

Czech Republic

Denmark

Estonia

Finland

France

Germany

Greece

Hungary

Ireland

Italy

Latvia

Liechtenstein

Lithuania             

Luxembourg

Macedonia

Malta

Moldova

Montenegro

Netherlands

Norway

Poland

Portugal

Romania

Serbia

Slovakia

Slovenia

Spain

Sweden

Switzerland

Turkey

UK          

 

ARAB, M. EAST

Bahrain

Egypt

Iraq

Israel

Jordan

Kuwait

Qatar

Saudi Arabia

UAE

How long will it take to activate international roaming?

Activation will be real-time. You may activate the service while still in the Philippines, or even when you are already abroad (via wi-fi). However, we suggest that activation be done before you leave the country to ensure seamless connectivity.

Do I need to deactivate the service upon my return to the Philippines?

This is not required. However, we suggest that you deactivate the service if you will not be traveling again out of the country within the next 3 months.

How do I deactivate the service?

Follow these steps for easy deactivation:

  • Log in to your DITO APP.
  • Click the “DITO Roaming” icon in the dashboard.
  • You will be redirected to the DITO Roaming page.
  • Click the “Deactivate Roaming” button.
  • You will receive successful deactivation notifications via SMS and in-app.

You can also deactivate the service using the DITO APP Live Chat feature.

  • Click the “Chat with us icon” under Help & Support.
  • Click “DITO Prepaid Roaming” from the list of options.
  • Click “Deactivation – ROAM OFF.”
  • You will receive successful deactivation notifications via SMS and in-app.

You may also reach us out
via our official social media accounts