DITO ROAM Mate is DITO’s hassle-free roaming service that gives you affordable options for data, call, and text promo packs when flying out of the country.

• Log in to your DITO APP.
• Click “More” in the dashboard.
• Click the “DITO Roaming” icon under the Prepaid Services Menu.
• You will be redirected to the DITO Roaming page.
• Select your destination and click the “Activate Roaming” tab.
• You will receive successful activation notifications via SMS and in-app.

You can also activate the service using the DITO APP Live Chat feature.

• Click the “Chat with us icon” under Help & Support.
• Click “DITO Prepaid Roaming” from the list of options.
• Click “ACTIVATION – Roam on.”
• You will receive successful activation notifications via SMS and in-app.

We highly encourage you to activate your service before leaving the country for a hassle-free experience. However, if you are unable to do so, you may still activate it once you’ve reached your country of destination. You may connect via WiFi and proceed with the roaming activation on the DITO APP.

If you are a new subscriber, make sure to activate your SIM in the Philippines to enjoy DITO’s services. To activate your SIM, simply make your first call, send an SMS, or turn on your mobile data.

Please note that you will not be able to receive incoming SMS and activate the roaming service abroad if your SIM has not yet been activated.

The validity of your roaming promo will only begin once you have reached your country of destination. However, you may opt to subscribe to any promo before your travel date for a more hassle-free experience.

Your promo allocations will remain in your DITO APP wallet. However, you may only use it within six months from the date of your subscription.

Yes. You will receive a pre-expiration reminder and an expiration notification.

• Receive SMS for FREE.
• Receive, make calls, and send outgoing SMS provided that you have enough load to cover the cost of incoming/outgoing calls or outgoing SMS.
• If subscribed to a call/SMS promo, enjoy 5 minutes of incoming/outgoing calls + 5 outgoing SMS.
• If subscribed to a data pack, use data to access the internet.

You will still be able to receive incoming SMS for free.

No. DITO ROAM Mate can only be enjoyed if you are within a covered country.

• No need to subscribe to another data pack as long as the countries you are traveling to are within the covered destinations of your data pack.

Ex. You traveled to Singapore, Malaysia, and Thailand.

Just make sure that your subscription is still valid and that you still have remaining data.

• If you are traveling to a country that is not covered in your data pack, then you need to subscribe to a new promo.

Ex. You traveled from Singapore to Japan.

No. Local promos like the DITO Level-Up Pack will not be available for use while you are in another country. However, the validity of the promos will remain the same. If your local promo expires while you are abroad, then you will no longer be able to use it when you return to the Philippines.

None.

No. As of now, access is limited to 4G for roaming data

You may connect with us via the DITO APP Live Chat or message us through our social media pages.

Always use the country code of the country you are calling to ensure that you are connected to the correct country Ex. if you are calling the Philippines from Hong Kong, make sure that the country prefix used is +63.

Yes, but you will be charged with the standard roaming rate per minute.

Make sure that the APN setting is set to internet.dito.ph

1. Data Usage: SMS and In App Notifications will be sent at 80% and 100% usage. Subscriber may also view their data meter in the DITO APP.
2. Calls & SMS Promo: SMS and In App Notifications will be sent at 80% and 100% usage.
3. Calls or SMS using Standard Rates: SMS Notifications will be sent after each call on the remaining balance after the call

Download the DITO App to manage your account and monitor your load balances real time.

Yes. Separate meters per roaming will appear on their DITO APP.

Activation will be real-time. You may activate the service while still in the Philippines, or even when you are already abroad. However, we suggest that activation be done before you leave the country to ensure seamless connectivity.

This is not required. However, we suggest that you deactivate the service if you will not be traveling again out of the country within the next 3 months.

• Log in to your DITO APP.
• Click the “DITO Roaming” icon in the dashboard.
• You will be redirected to the DITO Roaming page.
• Click the “Deactivate Roaming” button.
• You will receive successful deactivation notifications via SMS and in-app.

You can also deactivate the service using the DITO APP Live Chat feature.

• Click the “Chat with us icon” under Help & Support.
• Click “DITO Prepaid Roaming” from the list of options.
• Click “Deactivation – ROAM OFF.”
• You will receive successful deactivation notifications via SMS and in-app.