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You're Always Connected DITO

Explore DITO ROAM Mate offers for seamless connectivity overseas

ROAM MATE
MAINLAND CHINA
ROAM MATE
REST OF THE WORLD
VALID FOR 3 DAYS!
GET IT FOR
ONLY ₱150
5 minutes
Incoming/Outgoing Calls
5 SMS
(160 characters/SMS)
Calls (Incoming/Outgoing)
SMS (Outgoing)
For Asia:
Hong Kong, Taiwan, Malaysia, Singapore, Cambodia, Indonesia, Thailand
₱35/min
15/sms
*160 characters/SMS
₱90/min
₱15/min
*160 characters/SMS
For Asia:
Hong Kong, Taiwan, Malaysia, Singapore, Cambodia, Indonesia, Thailand
Rest of the World 65 Countries
Calls (Incoming/Outgoing)
₱35/min
₱90/min
SMS (Outgoing)
15/sms
*160 characters/SMS
₱15/min
*160 characters/SMS

Subscriber must activate the Roaming service at least an hour before intended use.

  • Incoming/Outgoing Calls and Outgoing SMS – Subscriber needs to have enough load to use this roaming service
  • Incoming SMS is Free

Subscriber needs to subscribe to a data pack to use roaming data

Frequently Asked Questions

What is DITO ROAM Mate?

DITO ROAM Mate is DITO’s hassle-free roaming service that gives you affordable options for data, call, and text promo packs when flying out of the country.

How do I activate the service?

You need to activate the service via the DITO APP to enjoy access to calls, outgoing SMS, and data. Incoming SMS is already pre-activated for all mobile prepaid subscribers. However, make sure that you have at least P1.00 load when activating the service.

Follow these steps for easy activation:

  • Log in to your DITO APP.
  • Click “More” in the dashboard.
  • Click the “DITO Roaming” icon under the Prepaid Services Menu.
  • You will be redirected to the DITO Roaming page.
  • Select your destination and click the “Activate Roaming” tab.
  • You will receive successful activation notifications via SMS and in-app.

You can also activate the service using the DITO APP Live Chat feature.

  • Click the “Chat with us icon” under Help & Support.
  • Click “DITO Prepaid Roaming” from the list of options.
  • Click “ACTIVATION – Roam on.”
  • You will receive successful activation notifications via SMS and in-app.

When should I activate my DITO ROAM Mate?

We highly encourage you to activate your service before leaving the country for a hassle-free experience. However, if you are unable to do so, you may still activate it once you’ve reached your country of destination. You may connect via WiFi and proceed with the roaming activation on the DITO APP.

If you are a new subscriber, make sure to activate your SIM in the Philippines to enjoy DITO’s services. To activate your SIM, simply make your first call, send an SMS, or turn on your mobile data.

Please note that you will not be able to receive incoming SMS and activate the roaming service abroad if your SIM has not yet been activated.

When I purchase a Data Pack or a Promo, when will the validity of my DITO ROAM Mate service begin?

The validity of your roaming promo will only begin once you have reached your country of destination. However, you may opt to subscribe to any promo before your travel date for a more hassle-free experience.

What would happen to my purchased DITO ROAM Mate Promo if my flight was canceled or rescheduled?

Your promo allocations will remain in your DITO APP wallet. However, you may only use it within six months from the date of your subscription.

Will I know if my unused DITO ROAM Mate Promo has expired already?

Yes. You will receive a pre-expiration reminder and an expiration notification.

What can I expect once I have activated the service?

Upon activation and arrival at your destination, you can already enjoy the following:
  • Receive SMS for FREE.
  • Receive, make calls, and send outgoing SMS provided that you have enough load to cover the cost of incoming/outgoing calls or outgoing SMS.
  • If subscribed to a call/SMS promo, enjoy 5 minutes of incoming/outgoing calls + 5 outgoing SMS.
  • If subscribed to a data pack, use data to access the internet.

What services can I use abroad if I failed to load (zero balance) but with an active roaming feature?

You will still be able to receive incoming SMS for free.

Can I still use the roaming service when traveling to a country that’s not on the list of covered destinations?

No. DITO ROAM Mate can only be enjoyed if you are within a covered country/territory.

What will happen if I avail DITO ROAM Mate Asia for 7 days and travel to multiple destinations?

  • No need to subscribe to another data pack as long as the countries/territories you are traveling to are within the covered destinations of your data pack.

Ex. You traveled to Singapore, Malaysia, and Thailand.

Just make sure that your subscription is still valid and that you still have remaining data.

  • If you are traveling to a country that is not covered in your data pack, then you need to subscribe to a new promo.

Ex. You traveled from Singapore to Japan.

Can I enjoy the inclusions of my DITO Level-Up Pack when traveling abroad?

No. Local promos like the DITO Level-Up Pack will not be available for use while you are in another country/territory. However, the validity of the promos will remain the same. If your local promo expires while you are abroad, then you will no longer be able to use it when you return to the Philippines.

Are there charges when activating the roaming service?

None.

Can I enjoy 5G signal in my destination when subscribed to a data pack?

No. As of now, access is limited to 4G for roaming data

Who can I contact if I have concerns while I’m abroad?

You may connect with us via the DITO APP Live Chat or message us through our social media pages.

How do I call? Do I need to use a prefix?

Always use the country code of the country you are calling to ensure that you are connected to the correct country Ex. if you are calling the Philippines from Hong Kong, make sure that the country prefix used is +63.

Can I call any hotline in the Philippines while I’m abroad?

Yes, but you will be charged with the standard roaming rate per minute.

What should be my phone’s APN setting when roaming?

Make sure that the APN setting is set to internet.dito.ph

How will the Subscriber know their usage?

  1. Data Usage: SMS and In App Notifications will be sent at 80% and 100% usage. Subscriber may also view their data meter in the DITO APP.
  2. Calls & SMS Promo: SMS and In App Notifications will be sent at 80% and 100% usage.
  3. Calls or SMS using Standard Rates: SMS Notifications will be sent after each call on the remaining balance after the call

How can I manage my account and monitor my balance?

Download the DITO APP to manage your account and monitor your load balances real time.

Can the Subscriber subscribe to multiple roaming promos?

Yes. Separate meters per roaming will appear on their DITO APP.

What are the standard Roaming Rates?

Roaming Rates

Roaming Rates2

ASIA & PACIFIC
Afghanistan
Australia
Bangladesh
China
Japan
Kazakhstan
Korea (South)
Laos
Mongolia
Myanmar
Pakistan
Reunion
Sri Lanka
Tajikistan
Vanuatu
Vietnam
AMERICAS
Brazil
Canada
USA

EUROPE
Armenia
Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Liechtenstein
Lithuania
Luxembourg
Macedonia
Malta
Moldova
Montenegro
Netherlands
Norway
Poland
Portugal
Romania
Serbia
Slovakia
Slovenia
Spain
Sweden
Switzerland
Turkey
UK

ARAB, M. EAST
Bahrain
Egypt
Iraq
Israel
Jordan
Kuwait
Qatar
Saudi Arabia
UAE

 

How long will it take to activate international roaming?

Activation will be real-time. You may activate the service while still in the Philippines, or even when you are already abroad. However, we suggest that activation be done before you leave the country to ensure seamless connectivity.

Do I need to deactivate the service upon my return to the Philippines?

This is not required. However, we suggest that you deactivate the service if you will not be traveling again out of the country within the next 3 months.

How do I deactivate the service?

Follow these steps for easy deactivation:
  • Log in to your DITO APP.
  • Click the “DITO Roaming” icon in the dashboard.
  • You will be redirected to the DITO Roaming page.
  • Click the “Deactivate Roaming” button.
  • You will receive successful deactivation notifications via SMS and in-app.

You can also deactivate the service using the DITO APP Live Chat feature.

  • Click the “Chat with us icon” under Help & Support.
  • Click “DITO Prepaid Roaming” from the list of options.
  • Click “Deactivation – ROAM OFF.”
  • You will receive successful deactivation notifications via SMS and in-app.

You may also reach us out
via our official social media accounts