Frequently Asked Questions

We’ve put together answers to several FAQs about DITO Telecommunity.
If you need further assistance, feel free to reach out to us at customerservice@dito.ph

The DITO Starter Pack is the new SIM pack that comes with 3GB High Speed Data, Unlimited All Net Texts, Unlimited DITO-to-DITO Calls, and 100 minutes of Calls to other mobile networks valid for 15 days. ​

The DITO Starter Pack is priced at Php49.​

The DITO Starter Pack is available via the DITO Experience Stores, DITO Retail Partner Stores, Lazada, and Shopee​.

You can activate your DITO SIM Card in just 3 easy steps!​

1. Insert your DITO SIM Card on your mobile phone​

2. Access your data or try your first call/text​

3. A welcome text and/or email will be sent very shortly once your SIM is already activated​

No. The DITO Starter Pack inclusions will expire accordingly. You can monitor the validity of your DITO Pack inclusions via the DITO App or MyDITO. ​

Yes. Your new promo subscription will activate upon availment but consumption of data, calls, and texts will be based on the shortest validity. Example: If you subscribe to a 30-day promo while you still have remaining DITO Starter Pack inclusions expiring in 2 days, your DITO Starter Pack inclusions will be consumed first. Once you have fully consumed your DITO Starter Pack inclusions, usage will be shifted to the newly subscribed promo.

If upon activation you only receive 1GB open data valid for 7 days, please expect the additional 2GB open data, Unlimited All-Net Texts, Unlimited DITO-to-DITO calls, and 100 mins. of calls to other mobile networks to be credited to your account within 48 hours. All these inclusions will be valid for 15 days. For concerns, call the DITO hotline at 185.​

Yes, the Starter Pack will replace the P40 SIM card starting October 15.​

DITO Starter Pack, priced at P49:
- DITO Experience Stores
- Retail Partner Stores
- Lazada
- Shopee

DITO SIM with DITO 199, priced at P199:
- DITO eShop
- DITO App
- Lazada
- Shopee

DITO Starter Pack with DITO 99, priced at P148:
- Lazada
- Shopee

You may buy the DITO SIM via the DITO eShop, DITO Experience Stores, DITO App, Lazada, Shopee, and our retail partner stores.
To access the DITO eShop, use the sign up QR code found in the DITO Telecommunity Website. To check the list of our partner stores, click here.
For your safety and convenience, we encourage you to purchase online during this pandemic.

You can activate your DITO SIM in just 3 easy steps!
1) Insert your DITO SIM on your mobile phone
2) Access your data or try your first call/text
3) A welcome text and/or email will be sent very shortly once your SIM is already activated

The DITO SIM priced at P49 is inclusive of 3GB open data, Unli All Net texts, Unli DITO-to-DITO calls, and 100 mins. of calls to other mobile networks valid for 15 days. This is available in DITO Experience Stores, Retail Partner Stores, Lazada, and Shopee

The DITO SIM priced at P199 comes with 25GB High Speed Data, Unlimited All Net SMS, Unlimited DITO-to-DITO Calls, and 300 minutes of calls to other mobile networks valid for 30 days. This is available in DITO eShop, DITO App, Lazada, and Shopee.

The DITO SIM priced at P148 comes with 3GB High Speed Data, Unli All-Net texts, Unli DITO-to-DITO calls, and 100 minutes of calls to other mobile networks valid for 15 days PLUS 10GB High Speed Data, Unlimited All Net SMS, Unlimited DITO-to-DITO Calls, and 300 minutes of calls to other mobile networks valid for 30 days. This is available in Lazada and Shopee.

Our estimated delivery lead time:

NCR: 2-4 business days North Luzon/South Luzon: 3-5 business days

Visayas: 2-5 calendar days

Mindanao: 2-5 calendar days

You may track the status of your order via the link indicated in the confirmation email. Lockdown restrictions on certain areas may affect delivery lead time.

For the DITO eShop/DITO App, the DITO SIM will be delivered via third-party courier and may be subject to a delivery fee depending on your address. Lockdown restrictions on certain areas may also affect delivery lead time. For Lazada/Shopee, the DITO SIM will be delivered via Lazada/Shopee partner courier and may be subject to a delivery fee depending on your address. Delivery is subject to the terms and conditions of Lazada/Shopee and their partner couriers.

Cash on Delivery (COD) option is only available for purchases via Lazada and Shopee.

You can check your order status via the link provided in the confirmation email.

You can top-up load through the following channels:

ONLINE
DITO App
MyDITO
Lazada
• GrabPay
• GCash
• Paymaya
• BPI
• Coins.ph
• Bayad App
• WeChat
• Alipay
• ML Wallet
• Load Central OFFLINE
DITO Experience Stores
• MLhullier
• Bayad Center
• 711 / Cliqq
• Touch Pay
• Pay & Go
• FS de Leon
• Load Central
• Load Manna
• Telepreneur
• Other Retail Partner Stores

Download the DITO App or log in to MyDITO to manage your account and monitor your load balances real time. Make sure that you have activated your new DITO SIM Card so you can log-in to your DITO App or MyDITO account.

This service is not yet available. Please follow our official DITO Telecommunity Facebook page for updates.

If you use the DITO SIM in a non-compatible phone, you may not be able to experience all the features of our service. You can still enjoy our data services and get the same HIGH-SPEED DATA experience if you are within DITO-covered areas. However, non-data services like VoLTE calls, regular calls and texts may not work.

You can set-up your DITO SIM in just 4 easy steps:

1. Insert your new DITO SIM on your mobile phone.

2. Go to “Settings” and click “Mobile Network”. Then choose “Access point name”

3. Click “Add button” and manually type “Internet.dito.ph” on the APN field. After that, click “Save”

4. Open your “Mobile Data”. You will receive a Welcome SMS once your DITO SIM is activated. DITO App Download link and initial password to login is also included.

Yes, you may share your load credits via your DITO App or MyDITO account for free! You are allowed to share P5.00 - P1,000.00 per transaction with a maximum of 5 transactions per day. Please take note that a maintaining balance of P1.00 is required and you cannot transfer all of your load credits. ​

Yes, you may share data via your DITO App or MyDITO account for free! You are allowed to share a minimum of 50MB per transaction with a maximum of 5 transactions per day.

You may share as much as you want as long as you have enough data.

Shared data is valid for 48 hours.

If you received data from another subscriber while you still have remaining shared data from a previous transaction, the validity of your total shared data will be extended for another 48 hours.

Mobile Number Portability (MNP) enables mobile phone customers to keep their number even when they switch networks or change their subscription from postpaid to prepaid and vice versa, free of charge. This is in compliance with RA 11202 (Mobile Number Portability Act), as part of DITO’s commitment with the government to help improve telco services in the Philippines.

There is no limit to the number of times of applying for the MNP. However,  customers may reapply for porting to another network after the lapse of sixty (60) days from the date of activation of the ported number

MNP lets you keep your current mobile number when you switch to DITO. You can switch seamlessly to DITO free of charge!

You now have the freedom to choose your network provider while keeping your current mobile number.

You can choose to do number porting in two ways: external and internal.

External porting means shifting from your mother network to an outside network or vice versa. Please note that you will be able to keep your current mobile number even when you switch networks.

Internal porting means going from a prepaid plan to a postpaid plan or vice versa. However, DITO's postpaid plans are not yet available. You can visit www.dito.ph for updates about our postpaid plans.

Yes, MNP allows you to switch network providers and subscription plans. However, DITO's postpaid plans are not yet available. You can visit www.dito.ph for updates about our postpaid plans.

Yes, you can. Please secure your Unique Subscriber Code (USC) from your current mobile service provider.

Porting service will be commercially available in the Philippines on September 30, 2021. We are continuously working together with the other network providers to help make your switch to DITO as seamless as possible.

Before making the switch to DITO, you must meet the following qualifications:

  • You must not have any outstanding financial obligation with your Mobile Service Provider
  • Your mobile number is not locked to any Mobile Service Provider
  • You have no other porting request in the last 60 days
  • Your mobile number is not prohibited from porting by a court of law
  • You have not been blacklisted by a Mobile Service Provider due to previous fraudulent activities
  • You must have an active mobile number
  • Your mobile number must not be part of a bundled service/product from another Mobile Service Provider
  • Your mobile number is not the principal contact number in a multi-number account
  • Your mobile number must been activated for more than 60 days, newly activated numbers are not eligible for porting
  • You must be within the DITO-coverage areas (See complete list)

NOTE: Calls and SMS are not guaranteed if using a non-DITO ready VoLTE mobile phone.

  • Your Unique Subscriber Code (USC) from your current provider (the 9-digit code that will be issued by your current network provider to start the porting process).
  • Government-issued ID

You will not be charged when you choose to switch network providers. You can switch seamlessly to DITO free of charge!

Apply for MNP from your current network provider and submit the required documents to receive your Unique Subscriber Code (USC). The USC will be valid for only 15 days. If expired, you will need to request for a new USC with your current provider. You can apply for port in (transfer to DITO) through one of our DITO Experience Stores or make an online request through the DITO App


VIA DITO App :

Step 1 : Go to DITO App and click on the “Switch DITO with your old number”.

Step 2 : Provide the necessary application details to proceed.

Step 3: Confirm SIM delivery details and settle payment for delivery fee

Step 4 : Wait for your free DITO SIM to arrive within 2-5 business days.Your new DITO SIM card comes with 1GB open data valid for 7 days. You will also receive one(1) DITO Bonus SIM card.The DITO Bonus SIM card comes with 1GB open data, Unlimited DITO to DITO calls & texts, and Unlimited text and 100 mins. calls to other mobile networks* valid for 7 days.

Step 5: Upon receipt of the FREE DITO SIM, open the DITO App and click the “Order Received, start the porting process” button to proceed.

Step 6: Indicate or scan the barcode to validate correct ICCID.

Step 7 : Wait for the notification that application is successfully submitted for validation. The SIM activation process will take about 24 to 48 hours. Within the period of the activation process, there might be a minimal service interruption. You will not be able to call, text or use data. However, the service interruption should take no longer than four (4) hours. To give you a hassle-free and seamless porting-in experience, you may use your DITO Bonus SIM card to continuously access calls, texts, and data during the potential downtime upon port in

Step 8: Once the porting process is already done, you will receive the onboarding email for the SIM and service activation steps.

VIA DITO Experience stores :

Step 1 : Secure your Unique Subscriber Code (USC) from your current mobile service provider.

Step 2: Visit a DITO Experience Store near you and apply for MNP

Step 3 : Present the following to our store specialists :

  • One (1) valid ID
  • Valid Unique Subscriber Code (USC) (expiry of USC is 15 days after issuance)

Step 4 : Upon confirmation of eligibility and submission of the complete requirements, our store specialists will process the request.

Step 5: Our Store specialists will hand over a free DITO SIM where your current mobile number will be activated once port in application is completed. We will also provide you a DITO Bonus SIM. The sim activation process will take about 24 to 48 hours. Within the period of the activation process, there might be a minimal service interruption. You will not be able to call, text or use data. However, the service interruption should take no longer than four (4) hours. To give you a hassle-free and seamless porting-in experience, you may use your DITO Bonus SIM to continuously access calls, texts, and data during the potential downtime upon port in.

Step 6: Once the porting process is done, you will receive the onboarding email for the SIM and service activation steps.

The duration of the porting process will depend as to where the porting application was requested:

If requested via DITO Experience Stores :

  • Upon submission of application via DITO Experience stores, our store specialists will verify eligibility and ensure submission of complete requirements.
  • Once confirmed, our store specialists will hand over a free DITO SIM where your current mobile number will be activated once port-in application is completed. We will also provide you a DITO Bonus SIM . The SIM activation process will take about 24 to 48 hours. Within the period of the activation process, there might be a minimal service interruption. You will not be able to call, text or use data. However, the service interruption should take no longer than four (4) hours. To give you a hassle-free and seamless porting-in experience, you may use your DITO Bonus SIM to continuously access calls, texts, and data during the potential downtime upon port in.
  • Once the porting process is done, you will receive the onboarding email for the SIM and service activation steps.

    ** Please note that once port request is initiated, we will not be able to withdraw the port request, we are still working on making this option available.

If requested via DITO App :

  • Once request is submitted via the DITO App, your DITO SIM card and DITO Bonus SIM will arrive within 2 to 5 business days. Upon receipt of the SIM cards, open the DITO App and click the “Order Received, start the porting process” button to proceed.
  • Wait for the notification that application is successfully submitted for validation. Once your MNP application is received and confirmed, the activation process will take about 24 to 48 hours. Within the period of the activation process, there might be a minimal service interruption. You will not be able to call, text or use data. However, the service interruption should take no longer than four (4) hours. DITO will also give you a hassle-free and seamless porting-in experience by giving you a bonus SIM that will allow you to continuously access calls, texts, and data during the potential downtime upon port-in.
  • Once the porting process is already done, you will receive the onboarding email for the SIM and service activation steps.

To port out, you may reach out to our customer support via the following channels :

  • Live chat via DITO Website
  • Customer service email at customerservice@dito.ph
  • DITO Facebook page
  • DITO hotline 185

We will provide you with a new SIM to replace your current SIM for FREE. Your existing mobile number will be activated including mobile registration codes specific to DITO Network.

You'll also receive a DITO Bonus SIM with 1GB open data, Unlimited DITO to DITO calls & texts, and Unlimited text and 100 mins. calls to other mobile networks*, valid for 7 days. To give you a hassle-free and seamless porting-in experience, you may use your DITO Bonus SIM to continuously access calls, texts, and data during the potential downtime upon port in.

Your new DITO SIM comes with 1GB open data valid for 7 days.

The DITO Bonus SIM comes with 1GB open data, unlimited DITO to DITO calls & texts, and unlimited text and 100 mins. calls to other mobile networks*, valid for 7 days. To give you a hassle-free and seamless porting-in experience, you may use your DITO Bonus SIM to continuously access calls, texts, and data during the potential downtime upon port in.
*Available only for customers porting in to the DITO network via offline channels

Unless canceled, rejected, or found to have an outstanding financial obligation with your previous network provider, you can start to enjoy the services of your new DITO SIM within forty-eight (48) hours from receipt of SIM. Otherwise, the process will take longer until you have settled your financial obligations with your previous network provider, which in no case shall exceed three (3) working days.

You can top-up via the following channels:

  1. Landbank app
  2. Paymaya app
  3. DA5 app, DA5 Stores
  4. Tambunting
  5. Panalo Express
  6. Sendah Direct
  7. Brigada
  8. GoVIP
  9. Shopee
  10. Lazada
  11. Moneygment
  12. Loadmanna app
  13. TPC platform
  14. Load Central
  15. ML branches and app
  16. BTI/Pay and Go kiosk
  17. Touchpay/Manila Express Payment System kiosks
  18. Cliqq app and kiosk

No, you won't be able to use your existing promos and subscription from your previous network in your new DITO SIM. However, you will be able to enjoy the offers available with DITO.

Yes, your number should run normally with the existing banking apps your ported in number is connected with. For more information, you may contact our  customer support via the following channels:

No, you cannot keep your plan from your previous network when you switch to DITO.

You may check out that status of your application through the DITO App or you may reach out to our customer support via the following channels :

You may reach out to our customer support via the following channels:

You will be notified via the DITO App, SMS,and email regarding the result of your application.You may contact your current provider to settle the rejection and proceed with the porting application.

If the rejection is in regards to USC, you may secure a new USC with the current provider before you can reapply to port in to DITO

If you’ve been found not eligible to apply for MNP, you may check the following issues that might be preventing your from moving forward with the MNP application process :

  1. Your USC is invalid or expired. Please contact your current network provider and secure your new Unique Subscriber Code to proceed with your application.

  2. Your USC does not match the one issued to your mobile number. Please ensure that you have provided us the correct details of your Unique Subscriber Code and Mobile Number.

  3. Your mobile number has another ongoing porting application.You have a pending port in application with DITO or another mobile service provider. To proceed, please cancel or withdraw the pending port request with the other provider.

  4. For subscribers porting in from an enterprise account,please contact your current mobile service provider and ask for the Unique Subscriber Code (USC) allocated for an enterprise account.

  5. With Outstanding financial obligations. Please contact your current mobile service provider and settle your unpaid bills/outstanding balances.

  6. Device is locked .Please contact your current mobile service provider and ensure that your device is not locked or binded by any plan subscription or contract.

  7. Number was activated less than 60 days. You will need to wait for 60 days from the sim activation date before you will be eligible to port out.

Yes, as long as the rejection of the first port request has been settled with the current carrier, you can always reapply and we will resubmit a new port request.

You may request for cancellation of your MNP application through the DITO Hotline. Just dial 185 and our customer service representatives will be happy to assist you.

Yes, you can transfer your postpaid or prepaid number from your current network provider to DITO. If you have a postpaid account with your current operator, kindly settle your remaining balance first. After being cleared by your current operator, DITO will provide you the same number and will have this activated as a Prepaid account for the time being. Once Postpaid is available with DITO, we will give you the option to convert your account to Postpaid.

To switch to DITO, please visit any DITO Experience Store.

Here’s how you can port your mobile number to DITO:

  1. Sign up for MNP from your current network provider and submit the required documents to receive your Unique Subscriber Code.
  2. Visit any of our DITO Experience Stores or download the DITO App
  3. Sit back and relax while we complete your switch to DITO.

Yes, you may be able to make outgoing international calls, however, you cannot receive calls from other countries at the moment. We are currently working with our partners to make this service available as soon as possible.

International Roaming is not yet available as of the moment. We are currently working with our partners to make this service available as soon as possible.

Yes, you can call any landline number using your DITO SIM.

As of the moment, numbers ported in from SMART can receive calls from a landline number. Otherwise, you will not be able to receive landline calls. We are currently working with our partners to make this service available as soon as possible.

As of the moment, numbers ported in from SMART can receive calls from a landline number. Otherwise, you will not be able to receive landline calls. We are currently working with our partners to make this service available as soon as possible.

As of the moment, you cannot call Private Telecommunication Companies (PTC) numbers. We are currently working with our partners to make this service available as soon as possible.

To port out, you may reach out to our customer support via the following channels:

  • Live chat via DITO Website
  • Customer service email @customerservice@dito.ph
  • DITO Facebook page
  • DITO Hotline 185

If porting out from Globe:

Text "USC" send to 5050, follow the instructions.

If porting out from Smart:

Visit the Smart Store near you.

Get 2GB Bonus Data valid for 15 days when you top-up regular load or directly purchase a promo worth at least Php199 via participating channels. The 2GB Bonus Data will be credited to your account the next day following your top-up or promo activation. 

You can get 2GB Bonus Data when you top up or directly purchase a promo via the following channels: DITO App, MyDITO, Lazada, Shopee, Gcash, Alipay, Wechat, Grab, Coins.ph, LANDBANK Pay, Moneygement, Sendah Direct, Tambunting, Panalo Express, Brigada, GoVIP Center, Direct Agent 5

The promo period of this promo is October 22-31, 2021 only.

You can get 2GB Bonus Data for every top up or direct promo purchase of at least P199 via participating channels within the promo period. You can top up/purchase promos and get 2GB Bonus Data every time as much as you want.​

You can only receive 2GB Bonus Data for every qualified single transaction. If you topped up Php398 (Php199x2) in one transaction, you will only receive 2GB Bonus Data once.

If you topped up or directly purchased a promo worth at least Php199 via participating channels within the promo period, you will automatically receive the 2GB Bonus Data the next day following your top-up or the activation of your promo subscription. You may also call DITO HOTLINE 185 for concerns and inquiries. 

Your data with the shortest validity period will be consumed first.​

You can only receive 2GB Bonus Data if you topped up or purchased a promo directly via the DITO App or MyDITO.

For only P39, you can enjoy 3GB High Speed Data, Unlimited All Net Texts, Unlimited DITO-to-DITO Calls, and 100 minutes of Calls to other mobile networks valid for 15 days.

The promo period of DITO 39 is from October 15 – January 31, 2022.​

No, this offer is valid only until January 31, 2022. We will be launching our regular offers soon. Please follow our FB page for updates.​

DITO 39 may be availed via the DITO App, MyDITO, DITO Experience Stores, Retail Partner Stores, AliPay, and WeChat Via the DITO App or MyDITO

  1. Log-in to your DITO App or MyDITO account.​
  2. Click BUY PROMO button in the home page to avail of the DITO 39 promo.​
  3. Await confirmation message of your successful promo subscription​

Via DITO Experience Stores and Retail Partners​

  1. Visit the DITO Experience Store / Retail Partner Store near you.​
  2. Purchase the DITO 39 promo.​
  3. Await confirmation message of your successful promo subscription.​

Yes, you can re-subscribe to this promo even if your current subscription has not expired yet. Inclusions will stack and follow the longest validity.​

Yes, you can subscribe to DITO 39 even if you are currently subscribed to DITO 99 or DITO 199. Inclusions will stack and follow the longest validity.​

No, international calls and texts are not included in this promo. You can make international calls or send international texts using our standard IDD rates and will be deducted from your regular load.

For only P99, you can enjoy 10GB High Speed Data, unlimited texts to all networks, unlimited DITO-to-DITO calls, and 300 minutes of calls to other mobile networks valid for 30 days.

DITO 99 is extended until January 31, 2022.

You can check the list of DITO-covered areas via this link.

NEW SUBSCRIBERS:

Via DITO Experience Stores and Retail Partners:

  1. Purchase a DITO SIM and at least P99 worth of load from DITO Experience Stores or any authorized DITO retail partner.​
  2. Insert the DITO SIM and activate it by connecting to data, attempting first call or first text.
  3. Await the welcome text which would confirm your DITO SIM activation.​ This WELCOME TEXT will also contain a link to download the DITO App and the INITIAL PASSWORD you can use to log onto it.​
  4. Log-in to the DITO App and click BUY PROMO button in the home page to avail of the DITO 99 promo.

 

EXISTING SUBSCRIBERS:

DITO 99 may be availed via the DITO App, MyDITO, DITO Experience Stores, DITO Retail Partner Stores, GCash, Lazada, LANDBANKPay, Direct Agent 5, WeChat, Alipay, Moneygment, or Sendah Direct

Via your DITO App or MyDITO account:

  1. Log-in to your DITO App or MyDITO account.
  2. Click BUY PROMO button in the home page to avail of the DITO 99 promo.

Via DITO Experience Stores and Retail Partners:

  1. Visit the DITO Experience Store / Retail Partner Store near you.
  2. Purchase DITO 99 promo
  3. Await confirmation message of your successful promo subscription.

 

No, DITO 99 is a limited-time offer and is only available from June 12 to January 31, 2022. We will be launching our regular offers soon. Please follow our FB page for updates.

Yes, you can re-subscribe to this promo even if your current subscription has not expired yet. Consumables from your new subscription will be stacked with the remaining consumables from your current subscription. The validity of all inclusions will be extended to the expiry date of the newly subscribed promo.

Yes, you can subscribe to DITO 99 even if you are currently subscribed to DITO 199. Consumables from your new subscription will be stacked with the remaining consumables from your current subscription. The validity of all inclusions will be extended to the expiry date of the newly subscribed promo.

No, international calls and texts are not included in this promo. You can make international calls or send international texts using our standard IDD rates and will be deducted from your regular load.

For only Php199, you can enjoy 25GB High Speed Data, Unlimited All Net Texts, Unlimited DITO to DITO Calls, and 300 minutes of Calls to other mobile networks valid for 30 days.

The DITO 199 promo is extended until December 31, 2021.

You can check the list of DITO covered areas via this link.

NEW SUBSCRIBERS:

Via DITO Experience Stores and Retail Partners (until December 31, 2021 only): 

To avail the promo, you must have a minimum of P199 load in your account and follow these steps:​

  1. Purchase a DITO SIM Card and at least P199 worth of load from DITO Own Store or any authorized DITO retail outlet.
  2. Insert the DITO SIM Card and activate it by connecting to data, attempting first call or first text.
  3. Await a WELCOME TEXT which would confirm your DITO SIM Card activation.​ This WELCOME TEXT will also contain a link to download the DITO App and the INITIAL PASSWORD you can use to log onto it.​
  4. Log-in to the DITO App and click BUY PROMO button in the home page to avail of the 25GB High Speed Promo.

 

Via DITO eShop/DITO App:

To avail the promo, you must follow these steps:

  1. Purchase a DITO SIM Card in the DITO eShop/DITO App
  2. Upon receipt of the DITO SIM Card, insert the SIM in your compatible device​.
  3. Promo will automatically be enabled upon activation of the DITO SIM​ Card. Activate DITO SIM Card by connecting to data, attempting first call or first text.​
  4. You will receive a confirmation via the DITO App and Text on the activation of the DITO SIM Card and the 25GB High Speed Data promo.

 

Via Lazada:

To avail of the promo, you must follow these steps:

  1. Open Lazada and search for DITO or DITO Telecommunity or DITO SIM Card in the Lazada Mall.
  2. Click on the DITO SIM product in DITO’s Flagship Store in Lazada Mall. ​
  3. Go thru the handset validation using the link displayed in the Product Description section.​
  4. Select the DITO SIM type compatible to your handset and click Buy Now.
    NOTE:
    Each Lazada account will be limited to purchase a maximum of (5) DITO SIM cards.
    The promo package shall be delivered to the customer via Lazada partner courier and may be subject to a delivery fee. Delivery is subject to the terms and conditions of Lazada and their partner couriers. ​
  5. Upon receipt of the DITO SIM. insert the SIM in your compatible device​.
  6. Promo will automatically be enabled upon activation of the DITO SIM​. Activate DITO SIM by connecting to data, attempting first call or first text.​
  7. You will receive a confirmation via the DITO App and Text on the activation of the DITO SIM and the DITO 199 promo. ​

 

Via Shopee:

  1. Open Shopee and search for DITO or DITO Telecommunity account or DITO SIM in the Shopee Mall.
  2. Click on the DITO SIM product in DITO’s shop in Shopee.
  3. Select the SIM type compatible exactly to your handset and click Buy Now.
    NOTE:
    Each Shopee account will be limited to purchase a maximum of (5) DITO SIM Cards.
    The promo package shall be delivered to the customer via Shopee partner courier and may be subject to a delivery fee. Delivery is subject to the terms and conditions of Shopee and their partner couriers.
  4. Upon receipt of the DITO SIM, insert the SIM in your compatible device​.
  5. Promo will automatically be enabled upon activation of the DITO SIM. Activate DITO SIM by connecting to data, attempting first call or first text.​
  6. You will receive a confirmation via the DITO App and Text on the activation of the DITO SIM and the DITO 199 promo. 

 

EXISTING SUBSCRIBERS:

DITO 199 may be availed via the DITO App, MyDITO, DITO Experience Stores, DITO Retail Partner Stores, GCash, Lazada, LANDBANKPay, Direct Agent 5, WeChat, Alipay, Moneygment, or Sendah Direct

Via your DITO App or MyDITO account:

  1. Log-in to your DITO App or MyDITO account
  2. Click BUY PROMO button in the home page to avail of the 25GB High Speed Data promo.
  3. Await confirmation message of your successful promo subscription.

 

Via DITO Experience Stores and Retail Partners:

  1. Visit the DITO Experience Store / Retail Partner Store near you.
  2. Purchase DITO 99 promo
  3. Await confirmation message of your successful promo subscription.

No, this offer is valid only until December 31, 2021. We will be launching our regular offers soon. Please follow our FB page for updates.

The DITO 199 promo is valid for 30 days.

Our estimated delivery lead time:

NCR: 2-4 business days

North Luzon/South Luzon: 3-5 business days

Visayas: 2-5 business days

Mindanao: 2-5 business days

You may track the status of your order via the link indicated in the confirmation email.

Cash on Delivery (COD) option is only available for purchases via Lazada and Shopee.

You can check your order status via the link provided in the confirmation email.

Yes, you can re-subscribe to this promo even if your current subscription has not expired yet. The validity of all remaining data and calls will be extended to the expiry date of the newly subscribed promo.

For the DITO eShop/DITO App, the DITO SIM Card will be delivered via third-party courier and may be subject to a delivery fee depending on your address.

For Lazada/Shopee, the DITO SIM Card will be delivered via Lazada/Shopee partner courier and may be subject to a delivery fee depending on your address. Delivery is subject to the terms and conditions of Lazada/Shopee and their partner couriers.

No, international calls and texts are not included in this promo. You can make international calls or send international texts using our standard IDD rates and will be deducted from your regular load.

Check out the list of DITO-compatible models here. You can also reach out to us via social media if you want to be sure!

Unfortunately, no. DITO encourages you to use a compatible, non-network-locked modem with your DITO SIM to ensure the best experience. You can find a list of devices that have been tested for compatibility with the DITO network here.

You can check the list of our growing network coverage here. Enable your modem with your DITO SIM in any of these locations across DITO Telecommunity's network! We’re constantly adding new locations as we spread across the Philippines.

We don't have specific broadband promos, but you don’t need them! Our data packages included in our mobile offers will give you enough data to move you at the speed of life—no matter what your passion is. Check out those promos here.

Nope! We currently do not have any data-only promos because we want to simplify your experience. Pick any of our mobile offers to get the data package you need.

Yes, you can! Just check that it is not locked to any existing network. For the best experience, we highly recommend that you use only devices that are certified compatible with the DITO Telecommunity network. You can view that list of compatible devices here.

You may also contact the device supplier/manufacturer for questions about its specific operations and capabilities just to be sure. The device supplier assumes full responsibility for product functionality, quality, pricing and service agreements.

DITO Telecommunity does not guarantee that the certified devices on the compatibility list:

  • Will operate or operate completely without error on the DITO Telecommunity network
  • Will not be negatively affected by network modifications
  • Will be immune to service/network disruptions
  • Will not require routine upgrades or modifications
  • Will operate indefinitely on the DITO Telecommunity network

First, you must familiarize yourself with the important parts of the modem before setting it up with your DITO SIM.

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Below are the number codes to the modem matched with the diagram above:

  1. Power Socket – Where you can plug in the Power adapter
  2. Local Area Network (LAN) Ports – Where you can plug network or RJ-45 cables that provide wired access between the modem and other devices with LAN ports, such as computers and game consoles
  3. Power Button – Turns the device on and off
  4. Reset Button – Refreshes your connection and restores the modem to its factory settings
  5. SIM Card Slot – Where the SIM Card is inserted

You can use your DITO SIM with your modem by following these simple, easy steps: 

STEP 1

Locate the SIM card slot of your modem. Carefully insert the SIM card in the direction shown in your modem’s instruction manual until it clicks or locks into place. Note the size of the SIM card required (check your device manual for this specification).

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STEP 2

Once your SIM is installed, position your modem near a window where it will be able to receive the strongest possible signal from the network.

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STEP 3

Plug in your modem and turn it on.

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STEP 4

Once your modem finishes booting up, check if all the status icons are lit green. Check if the signal indicator (there are usually three to five escalating bars that indicate your signal strength) is also lit. If it is, you may now connect to your modem via LAN or WIFI and access the internet.

***Tip: Some modems will require you to fill in the “APN Setup”, you can use this configuration for the APN settings:

Name: DITO Internet

APN: internet.dito.ph

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STEP 4.1

In case you encounter a problem connecting to the DITO Network, you may need to establish a connection manually.

a. Check your broadband device's manual for the IP address of its device management/ configuration page (it’s usually 192.168.1.1 or a similar format). Access this page via LAN or WiFi.

b. Go to Advance > Network > Internet

c. Create a Profile and fill in the necessary fields with these details:

Profile Name: DITO Internet
APN Type: Static
APN: internet.dito.ph

Untitled

 

  1. Check your modem’s instruction manual for the trigger of the release mechanism and initiate the release (for instance, for most devices, pushing gently against the installed DITO SIM triggers the release mechanism).
  2. Carefully remove the DITO SIM and store it in a safe place.

No! We’ve made sure it’s hassle-free. Your DITO SIM will be activated as soon as you insert it into your device and turn it on.

After installing and activating your DITO SIM, connect to your modem or pocket WiFi through the following methods:

Through a LAN port (using a desktop or laptop computer)

  • Using an RJ-45 cable included with your modem, connect one end to the modem’s LAN port and the other end to your computer’s LAN port.
  • Wait for your computer to detect the new connection and check the notification area of your task bar for confirmation that you are now connected to the internet.
  • Once connected, you can start enjoying high-speed internet connectivity via the DITO network!

Through WiFi

  • Set up your wireless connection in your device by navigating to the Settings section
  • Choose WiFi or Wireless & Networks
  • Choose your modem’s wireless network from the list (this is usually your modem’s brand or model number)
  • If prompted for the WiFi name and password,
  •  use the details printed on the product label of your modem (“WiFi Name/SSID” and “WiFi Password”
  • Click Connect
  • Once connected, you can start enjoying high-speed internet connectivity via the DITO network!

You can manage your DITO subscription conveniently in one place by downloading and signing in to the DITO App using your mobile device. Sign in to your number by using the default password sent via the Welcome Message to your broadband device’s inbox. You don’t need to transfer your DITO SIM from the modem to your handset when you sign in.

Here’s how to sign in to the DITO App:

 

 

Step 1

Download the DITO App from the Google Play Store, Apple App Store, or Huawei AppGallery to install it onto your mobile device.

Get DITO App

Get DITO App

Get DITO App

 

Step 2

Check your broadband device's manual for the IP address of its device management/ configuration page (it’s usually 192.168.1.1 or a similar format). Access this page through the WiFi or LAN connection. Look for the SMS/Messaging Application and locate the message that contains your default DITO App password.

image17

 

Step 3

Run the DITO App that you installed on your mobile device and follow these steps:

Sign in with your DITO number:

  1. Tap “Sign in with your DITO Number”
  2. Enter the mobile number indicated in your SIM card’s bed. (In this example, there is a 09 already in the query box. Simply omit the first “9” in your DITO number then type in the rest)
  3. Key in the default password that was sent to your broadband device’s SMS/Messaging Application.

image14 image11


Sign in via SMS:

  1. Tap “Sign with SMS”. 
  2. Enter the mobile number indicated in your SIM card’s bed. (In this example, there is a 09 already in the query box. Simply omit the first “9” in your DITO number then type in the rest).
  3. Click “Get SMS Code”. 
  4. Key in the 6-digit authentication code that was sent to your device’s SMS/Messaging Application.

image14 image12

 

 

Step 4

Once logged in, you will be directed to the DITO App home page where you can see your available data and usage anytime, anywhere.

image15

 

 

 

SOME BASIC TROUBLESHOOTING:

My signal bar doesn't light up.

Try moving your modem closer to the window to get a better signal reception. Signal can be quite weak if the modem is surrounded by many objects like walls and furniture.

My modem is connected but I cannot access the internet.

Try to do a power cycle by switching your device off and turning it back on after around 10 seconds. Check if the signal bar has lit up. Repeat the process until the issue is resolved.

I’m experiencing slow to no internet connection.

First, check if there are any objects interfering with the device that may cause this issue (e.g. aquariums, microwave ovens, TVs and other radio- emitting devices). Try to do a power cycle by switching your device off and turning it back on. Do this again if the issue is not resolved. You can also try re-positioning your modem closer to a window to get the strongest signal possible.

I forgot my modem’s WiFi password.

Try to do the following:

  1. Check your modem’s manual for the IP address of its device management or configuration page (usually written in this format - 192.168.1.1). Access this page through a LAN connection and locate your WiFi password on the Settings.
  2. Alternatively, you can try pressing the modem’s Reset Button and restore the device to its factory settings. The default password can be found on the product label.
  3. If the product label is no longer found, contact your modem’s manufacturer for technical support.

Some connection problems may be due to a faulty SIM. To check if your SIM is faulty, try to insert it in another device (such as a compatible mobile device) to see if it can receive a signal. If your SIM is not faulty, the problem may be with your broadband device or router. Please reach out to your device manufacturer’s technical support for any hardware-related problems that could possibly be interrupting your service.

To access the device’s Graphic User Interface, please do the following:

1. Turn on your modem and connect to it via LAN or WiFi

Wired (LAN), Wireless (WiFi)

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2. Once connected, find the Management IP Address of your device. It is usually printed on the device label along with the default WiFi password.

Wired (LAN), Wireless (WiFi)

image19

3. With any Web browser, key in the Management IP Address of your device in the address bar (e.g., 192.168.1.1)

Wired (LAN), Wireless (WiFi)

image16

4. You will now be prompted to the Authentication Page. For some modems, it will require you to set up your own password for first time log-in.

Wired (LAN), Wireless (WiFi)

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5. Once logged in, you will now be able to see the main Graphical User Interface (GUI) of your modem.

Wired (LAN), Wireless (WiFi)

image20

 

To access the device’s Graphic User Interface, please do the following:

1. Log in to your modem's GUI or main menu.

image20

2. Click on the ADVANCED option in the menu.

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3. You will be routed to a page that shows all ADVANCED functions. Look for the SMS/MESSAGING option.

image26

4. Select the SMS/MESSAGING option. This will display all related functions under SMS/MESSAGING, such as the Inbox, New Message, Outbox, Drafts, and SMS Settings. Through this, you may check the messages in your DITO SIM.

image21

 

To access the device’s Graphic User Interface, please do the following:

1. Log in to your modem's GUI or main menu.

image20

2. Click on the ADVANCED option in the menu.

image22

3. Click on the WIRELESS option.

image23

4. The WIRELESS option displays all related functions such as Wireless Settings, WPS and Wireless Schedule. Click on WIRELESS SETTINGS, which lets you modify your WiFi name and password by following these steps:

a. Look for SSID or Network Name to change your WiFi network’s name.
b. Look for Password if you want to change your WiFi password
c. After changing these settings, Click APPLY.

image27

5. After making these changes, try to check if you can find your new WiFi network in the list of discoverable networks and try connecting with your new WiFi password. Once successfully logged in, you are now ready to use the internet.

image25

 

Our regular charges are as follows:

DITO to DITO Text - P1.00/text

DITO to DITO Call - P6.50/minute

DITO Texts to other mobile networks - P1.00/text

DITO Calls to other mobile networks - P7.50/minute

DITO Calls to Landlines - P7.50/minute

Click here to see our standard rate for International calls.

Our standard rate for International text messages is flat at Php15/text. Click here to see the list of countries where you can send a text using your DITO SIM Card.

Your transaction will be charged to your regular load.​

Yes, IDD & ISMS services are now available.

Click here to see our standard rate for International calls.

Our standard rate for International SMS is flat at Php15 for a 160-character text message. You may visit the DITO website for the list of countries where you can send an international text using your DITO SIM Card.

Your transaction will be charged to your regular load.​

No, international calls and texts are not included in the promos that we currently have. You can make international calls or send international texts using our standard IDD and ISMS rates.​

Currently, IDD & ISMS services are charged at standard rates. Please follow our FB page for updates on promos.

To call an international number, just dial either
<+> <Country Code> <Area Code> <Phone Number>
<00> <Country Code> <Area Code> <Phone Number>

To send a text to an international number, just send a message to either
<+> <Country Code> <Area Code> <Phone Number>
<00> <Country Code> <Area Code> <Phone Number>

This just means that DITO subscribers would be able to send and receive calls and texts from other networks and vice versa.

Yes, you may already connect with subscribers from the other networks.

The call will be forwarded to your designated number after 20 seconds of ringing. If your designated number is a DITO number, you will be charged P6.50 per minute. If your designated number is a number from another network, you will be charged P7.50 per minute. The total charge will depend on the duration of the forwarded call.

You can check the list of DITO compatible mobile phones via this link.

VoLTE stands for Voice over LTE. This technology allows you to make voice calls over LTE connection, instead of older, legacy voice networks.

The DITO SIM card only works with select DITO compatible VoLTE mobile phones as DITO uses next generation technology. In order to fully maximize the DITO experience, we recommend to use only compatible mobile phones.

DITO uses next generation technology and in order to fully maximize the DITO experience, we recommend to use only compatible mobile phones.

VoLTE mobile phones enable subscribers to have a better experience with High-Definition voice quality, faster connection time, longer battery life, and simultaneous calling and data browsing.

Yes. DITO is using next generation technology. We want to empower the people to experience a new level of digital exploration. To enjoy that type of experience, customers need to have the latest mobile phones technology.

ViLTE (Video over LTE) is the next generation of video calling. It is an extension of VoLTE (Voice over LTE) that allows you to switch your voice calls to video calls without having to use video calling apps.

Video calls are made by selecting the video call icon found in the phone’s dial pad, call logs, and address book.

ViLTE calls are charged the same as regular DITO-to-DITO calls at P6.50 / minute. If you have a promo subscription, it will be charged to your unlimited DITO-to-DITO calls. If not, standard rates will apply.

Video calling over LTE is exclusive within the DITO network only.

Both you and the recipient must have a ViLTE-compatible mobile phone to make a video call over LTE. Lower end android phones may use ViLTE through Google Duo, which is charged to mobile data.

Note: At this time, video over LTE is not supported in Huawei devices.

The DITO App lcan be found in your confirmation email and welcome text upon purchase of your DITO SIM. Download now so you can manage your account, check your balance, monitor your data usage, calls, texts and purchase load and other exclusive promo packages.

  1. You can download the DITO App via the link indicated in the welcome text and email that you will receive upon SIM activation.
  2. You may choose to download from Google Play Store, App Store, or Huawei AppGallery
  3. After completing the installation process, you just need to click the DITO icon from your home screen and launch the app.

Note: The DITO App only works with DITO compatible VoLTE phones with OS (Operating System) Android 6.0 and above. Kindly check the compatible mobile phones via this link.

The DITO App is now available in Google Play Store. You can download the DITO App via the link which is included in the welcome text and/or confirmation email that we will send you once you have successfully activated the SIM or you can download here.

The DITO App is now available in the App Store. You can download the DITO App via the link which is included in the welcome text and/or confirmation email that we will send you once you have successfully activated the SIM or you can download here

The DITO App is now available in Huawei AppGallery. You can download the DITO App via the link which is included in the welcome text and/or confirmation email that we will send you once you have successfully activated the SIM or you can download here.

You can manage your account, check your balance, monitor your data usage, calls, texts and purchase load and other exclusive promo packages using the DITO app.

No. The use of the DITO App with your DITO SIM card is absolutely FREE!

Yes, you can download the DITO App using a non-compatible phone via Google Play, App Store, and Huawei AppGallery.

Yes, you can. You may select your preferred number up to seven (7) digits via the DITO App. However, if the number you have selected is not available, you may refer to the options automatically suggested by the DITO App.

This feature is for free when you avail your new DITO Prepaid SIM Card via the DITO App. The DITO SIM is preloaded with 25GB High-Speed Data, Unlimited texts to all networks, Unlimited DITO-to-DITO calls and 300-mins of calls to other mobile networks for only P199 valid for 30 days.

For new customers, you may download the DITO App via Google Playstore or Huawei App Gallery to purchase your DITO Prepaid SIM Card and select your preferred number.

For existing customers, you may access your DITO App. Before signing in, click on the Get DITO Prepaid SIM Card option to purchase your new DITO SIM with your preferred number.

Our estimated delivery lead time:

  • 1) NCR: 2-4 business days
  • 2) North Luzon/South Luzon: 3-5 business days
  • 3) Visayas: 2-5 calendar days
  • 4) Mindanao: 2-5 calendar days
You may track the status of your order via the link indicated in the confirmation email.

 

You can check your order status via the link provided in the confirmation email or just visit the DITO App and track your order.

We have specific guidelines and policies on site acquisition or land rentals. Click here to find out more.

For more information

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Corporate Affairs:
info@dito.ph