Applicants interested in the DITO Mobile Postpaid FLEXPlan 388 must bring the following:

1. Completed DITO Mobile Postpaid Subscriber Application Form (SAF).
2. One-month advance payment of the Monthly Service Fee (MSF).
3. Proof of Identification (at least 1 valid government ID with signature or 2 secondary IDs).
4. Proof of Billing bearing the same address indicated on the DITO Mobile Postpaid Subscriber Application Form (Example: Meralco bill, Credit Card Bill, and the like).

For customers applying for Plan 1688 or those with an existing DITO Mobile Postpaid line, you’ll need to provide additional Proof of Financial Capacity (Example: Certificate of Employment (COE), Credit Card Bill Statement, and the like). It should be the most recent one, dated within the last 30 days from the application date.

The approval lead time will take approximately 30 minutes.

Interested customers should apply for a DITO Mobile Postpaid FLEXPlan SIM-Only with Rebate after purchasing a DITO compatible 4G / 5G handset from RULLs stores nationwide:
a. Accomplish online application form (e-saf)
b. Upload necessary requirements (e.g. selfie, proof of identification, proof of billing and if necessary, proof of financial capacity)
c. Pay One (1) month Advance Monthly Service Fee

FLEXPlan 388 (SIM-ONLY)

FLEXPlan 388 is available via the DITO App, DITO website, DITO Experience Stores, and participating Device Retail Partner stores nationwide.

UNLI 5G FLEXPlans  (SIM-ONLY)

DITO Mobile Postpaid UNLI 5G SIM-Only FLEXPlans are available via the DITO APP, DITO Website, and DITO Experience Stores nationwide.

FLEXPLan 588,888,1288 and 1688 (HANDSET)

Available via the DITO App, DITO website, DITO Experience Stores nationwide.

See the list of branches here.

*Please revisit this FAQ page for an updated list of Device Retail Partners (DRPs) and DITO Experience Store.

1. Completed DITO Mobile Postpaid Subscriber Application Form (SAF).
2. One-month advance payment of the Monthly Service Fee (MSF).
3. Proof of Identification (at least 1 valid government ID with signature or 2 secondary IDs).
4. Selfie (for applications done via the DITO App and Device Partner Stores)

Customers applying for an additional line or availing of multiple lines with an aggregated total plan of 1500 above and FLEXPlans (Handset) shall be subject to credit validation.

Additional requirements are needed such as Proof of Billing and Proof of Financial Capacity.

Proof of Billing bearing the same address indicated on the DITO Mobile Postpaid Subscribe. Application Form (Example: Meralco bill, Credit Card Bill, and the like).

Proof of billing must be the most recent, issued within the last 60 days from the application date, and should be either paid or not overdue by more than 5 days at the time of application (applicable only for new applications)

Proof of Financial Capacity (Example: Certificate of Employment (COE), Credit Card Bill Statement, and the like). It should be the most recent one, dated within the last 30 days from the application date.

Yes. You can apply for a DITO Mobile Postpaid FLEXPlan online by downloading the DITO App. Except for FLEXPlans (Handset) with cashback which is only available at selected Rulls Stores. 

You can choose from any of the following Samsung handsets:

• Samsung Galaxy A07 5G
• Samsung Galaxy A17 5G

Customers with approved requirements will be advised to pay one month advance Monthly Service Fee (MSF) and a handset cash out, if applicable.

The additional handsets are compatible with DITO 5G (as of August 7, 2023)

Huawei Mate 30 Pro 5G
Huawei Mate 40 Pro 5G
Huawei P40
Huawei P40 Pro
Narzo Narzo 50
Narzo Narzo 50 Pro 5G
Narzo Narzo 50 5G
Nubia Red Magic 8 Pro
Oppo A78 5G
Oppo Reno 8 5G
Oppo Reno 8 Z 5G
Oppo Reno 7 5G
Oppo Reno 7 Z
POCO F4
POCO F4 GT
POCO F5
POCO F5 Pro
POCO M4 Pro 5G
POCO X5 Pro 5G
POCO X4 GT
Realme 9 Pro
Realme 9 Pro+
Realme 10 Pro+ 5G
Realme 10 Pro 5G
Realme PAD X
Samsung Galaxy A34
Samsung Galaxy A14 5G
Samsung Galaxy A23 5G
Samsung Galaxy A54
Samsung Galaxy S23
Samsung Galaxy Z Flip 4
vivo V27 5G
vivo Y36 5G
Xiaomi 11T Pro
Xiaomi 11T
Xiaomi 11 Lite 5G NE
Xiaomi Note 11 Pro 5G
Xiaomi 12
Xiaomi 12 lite
Xiaomi Redmi 10 5G
Xiaomi Redmi 12 5G
ZTE A73 5G
ZTE Blade V41 Vita 5G
ZTE Nubia Redmagic 8 Pro

You will be able to receive your SIM card and/or handset upon approval of your application. The DITO Experience Store staff will reach out to you once your application has been approved already.

You can refer to the chart below for the cashout matrix available for the DITO Mobile Postpaid FLEXPlans:

Flexplan 588
Samsung Galaxy A07 5G - ₱5,600.00

Flexplan 888
Samsung Galaxy A07 5G - ₱4,200.00

Flexplan 1288
Samsung Galaxy A17 5G - ₱1,000.00

Flexplan 1688
Samsung Galaxy A17 5G - ₱1,000.00

*With 24 Months Lock-In period

The Statement of Account (SOA) will be sent to the email address you provided in your DITO Mobile Postpaid FLEXPlan Application Form. Alternatively, you may check your Statement of Account (SOA) on the DITO App.

You can pay your bills using the DITO APP, at a DITO Experience Store, or through any of our authorized payment partners like BDO, EC Pay, and Pay and Go.

Payments made through the DITO App will be posted in real time.

For payments made at the DITO Experience Store (over the counter) or through other approved channels, please allow 1 to 5 banking days for the payment to be processed.

You will receive your first billing statement in the next 15 days. You will be notified through the DITO App, SMS, and email.

After the 3rd billing cycle, your monthly service fee will change from Php288 to Php388.

Yes. All applications approved until the last day of the promo period qualify for the P288 offer.

Promo Starts March 31, 2025 - May 31, 2025.

Yes, you can still enjoy the montlhly rebate should you miss paying your previous bill. Only when the plan is disconnected will you pay the full MSF plus outstanding fees.

Yes you can pre-terminate your FLEXPlan with Rebate Service within 18 months BUT you SHOULD SETTLE PRE TERMINATION FEES and OUTSTANDING CHARGES.

ViLTE (Video over Long-Term Evolution) allows you to enjoy high-definition video calls without consuming your data allocation because it will instead be charged to your free minutes allocation. Since you have Unli DITO to DITO calls, then it's like having Unli Video calls as well. Another advantage of using ViLTE is that it consumes less battery power as compared to the usual video calls using data.

Your first bill will be available within the next 15 days. You will be notified via DITO APP, SMS and email.

The first bill of the subscriber shall be calculated in proration based on this Monthly Service Fee (MSF). Proration Formula: MSF x (remaining days of the month) / (total days in the current month)

Your line may be disconnected if you have unpaid bills or have exceeded your spending limit.

Payments made through the DITO App will be posted in real time.

For payments made at the DITO Experience Store (over the counter) or through other approved channels, please allow 1 to 5 banking days for the payment to be processed.

Yes. Sharing of unused data is possible.

The remaining regular data allocation will be rolled over until the following billing cycle but has a validity of two months only.

The following will not be rolled over: 
- Call minutes
- Bonus 5G data
- Landline Booster
- Add on Data Boosters
- Roaming allocations

For single SIM Samsung handsets availed with a DITO Mobile Postpaid FLEXPlan and under contract will be SIM Locked to DITO Telecommunity.

For DUAL SIM Samsung Handsets availed with a DITO Mobile Postpaid FLEXPlan and under contract will also be locked to DITO telecommunity.

In order to use the dual SIM feature on the handset an Active DITO SIM must always be inserted in any of the SIM slots.

For DITO SIM: SMS, CALL, & DATA Services

For other carriers: You may only use SMS & Call services only, DATA Access will remain locked to DITO for the duration of the lock-in period / contract.

Device can be SIM unlocked after satisfying the following conditions:
1. Expiration of contracted lock-in period.
2. Settlement of all past and current dues incurred during the contract period.

You may approach any of our DXS Stores for more information.

Yes. This feature is available for those who will be applying for their Postpaid Plan in the DITO Experience Store. However, the MNP feature via the DITO App is currently not available but will be offered in the future.

Yes, you will have to register again after doing your Mobile Number Portability.

Yes. This feature is available for those who will be applying for their Postpaid Plan in the DITO Experience Store and DITO App.

The duration of the porting process will depend on where the porting application was requested:

If requested via DITO Experience Stores:

Upon submission of the application via DITO Experience stores, our store specialists will verify eligibility and ensure submission of complete requirements.

Once confirmed, our store specialists will hand over a free DITO SIM Card where your current mobile number will be activated once the port-in application is completed. A bonus DITO SIM Card to be provided for use while waiting for the porting application to be competed.

The SIM activation process will take about 24 to 48 hours. Within the period of the activation process, there might be minimal service interruption. You will not be able to call, text, or use data. However, the service interruption should take no longer than four (4) hours.

To give you a hassle-free and seamless porting-in experience, you may use your DITO Bonus SIM Card to continuously access calls, texts, and data during the potential downtime upon port-in.

Once the porting process is done, you will receive the onboarding email for the DITO SIM Card and service activation steps.

** Please note that once the port request is initiated, we will not be able to withdraw the port request. We are still working on making this option available.

No. The Mobile Number Portability feature is not required for DITO Mobile Postpaid users.

You will not be charged when you choose to switch network providers. You can switch seamlessly to DITO free of charge!

Yes. If paid via the DITO App, you will earn 3% of the paid bill amount as DITO Rewards Points.
If payment is made via other channels, you will earn 1% of the paid bill amount as DITO Rewards Points.

You can go to the DITO App to check and redeem various rewards.

The service is currently unavailable; this feature will be offered at a later time.

To continue enjoying data access, you will need to buy a Data Booster through the DITO App.

No, Data boosters cannot be shared and will not carry over to the next period.

Yes, you can avail of different app subscriptions to add on top of your monthly inclusions.

Landline calls are not part of the UNLI ALL Net Calls promo. You will be charged P7.50/minute for calls to the local landline. However, you may purchase a Landline Booster to save on costs:

You can choose to avail from any of the following App Subscriptions:

• GAMING
• Call of Duty
• EA Play
• Fortnite
• DITO Gamezone
• Gameclub
• Garena
• GoCash Game Card
  Growtopia
• Heroes Evolved
• IMVU
  Minecraft
• Mobile Legends: Bang Bang
• Nintendo eShop
• PUBG
• RIOT Games
• Sausage Man
• Steam
• Super Sus
• UniPin
• Xbox

• ENTERTAINMENT
• HBO Go
• Hayu
• Jungo Pinoy
• Prime Video
• Viva Max
• WeTV
• iTunes Gift Card

• LEARING & TOOLS
• Luna Academy

It will be charged directly to your next bill.   

Yes, you can avail of different app subscriptions to add on top of your monthly inclusions.

An eSIM (embedded SIM) is a digital SIM that’s already built into your phone. With an eSIM, you can activate your DITO Postpaid Mobile plan without needing to insert a physical SIM card—it’s all done digitally.

A regular SIM is a small, removable card that you insert into your phone. An eSIM, on the other hand, is already built into your device and gets activated digitally using a QR code—no physical card needed.

Switching to eSIM comes with a lot of benefits:

• Faster activation – no need to wait for a SIM card delivery, you can go digital right away.
• More flexibility – depending on your phone, you can store multiple numbers or plans on just one device.
• Eco-friendly – helps reduce plastic waste since there’s no physical SIM card.

Once your plan is approved, we’ll send you a secure QR code—either through email or by scanning it in-store. Just open your phone’s settings, scan the QR code with your eSIM-capable device, and your DITO Postpaid eSIM will be activated.

Yes, it is. Since an eSIM is built directly into your device, it’s much harder to steal or duplicate compared to a physical SIM card. It also requires secure digital activation (provisioning), which adds another layer of protection for your account.

No, there aren’t. Choosing an eSIM for your DITO Postpaid Mobile plan is completely free—there are no additional fees.

Yes, you can! If your phone supports Dual SIM, you’ll be able to use one eSIM and one physical SIM at the same time. This means you can manage two numbers or plans on a single device.

works with DITO’s international roaming service, so you can stay connected while overseas. Plus, if your phone supports it, you can also store a foreign carrier’s eSIM profile—perfect for using a local plan when you travel.

You can check if your phone is eSIM-ready by referring to our list of DITO-supported devices. If your handset is on the list, it means you can use a DITO Postpaid Mobile eSIM with it.

• Apple: iPhone XS, iPhone XR, iPhone 11 series or later, iPad Pro (3rd Gen and up), iPad Mini (5th Gen and up), iPad Air (3rd Gen and up)
  Google: Pixel 3 or later
• Honor: Magic 4 Pro or later, Honor 90 series
• Huawei: P40, P40 Pro, Mate 40 Pro
  Motorola: Razr 2019 or later, Edge series, Moto G Stylus 5G 2024
• Nokia: XR21, X30, G60 5G
  Oppo: Find series, Reno 5A, Reno 9A
  Samsung: S20 series or later, Z series, Note 20 and Note 20 Ultra 5G
• Sharp: Aquos Sense 6s or later, Aquos R7, R8, R8 Pro
• Sony: Xperia 10 III Lite or later
• Xiaomi: 12T Pro or later, Blackshark 3, Note 13 Pro+.

Yes, you can—but only one device at a time. If you want to move your DITO eSIM to a new phone, just delete the eSIM profile from your current device and then install it on your new one. If it still doesn’t work, you can request re-provisioning or a replacement through our DITO Self-Service channels.

Yes, you can! As long as your phone supports dual eSIM or eSIM + physical SIM, you’ll be able to use your DITO Prepaid eSIM and your Postpaid FlexPlan eSIM on the same device. This lets you enjoy both services without needing two phones.

Yes, you can! If you've been actively using your plan and have a good payment record for the past 6 months, you're eligible to request a retention offer that includes a handset.

Good payment record means you haven’t been suspended for missed or late payments during that time.

If you meet these requirements, feel free to reach out to us and we’ll assist you with your upgrade!

You can apply for the retention offer with a free handset once you’ve been active and in good payment standing for at least 6 months.

Good payment standing means you haven’t been suspended for missed or late payments.

To apply, just visit the nearest DITO Store and request for the retention plan with handset.

Take note:
You’ll need to settle any outstanding balance and pay the advanced Monthly Service Fee (MSF) for your new plan during the processing.

We’re here to help make the switch easy—see you at the store!

If you’re getting a DITO FLEXPlan with a handset, the plan comes with a 24-month lock-in period.

This means you’ll need to stay on the plan for 2 years before you can cancel or change it without any penalties.

Don’t worry—during this period, you’ll enjoy your plan’s data, calls, texts, and your brand-new handset!

Your new plan will start on your next bill cut-off or billing cycle date.

It depends on your request:

· If you're keeping your current monthly service fee (MSF):
Just submit your latest valid ID and proof of billing (POB).

· If you're upgrading to a higher plan than your current one:
You'll need to submit your latest valid ID, proof of billing (POB), and a financial document.

Note for agents: Please refer to the list of accepted IDs, POBs, and financial documents.

You can choose from the following handsets:
· Samsung Galaxy A07 5G
· Samsung Galaxy A17 5G

Please note that handset approval is subject to credit review.

The Postpaid Plan Retention Offer is a special or personalized plan exclusively for existing DITO Mobile Postpaid subscribers like you. It’s our way of thanking you for being with us and encouraging you to continue enjoying the benefits of staying with DITO.

The processing time may vary depending on how complete your information and documents are. But don’t worry—once you talk to our Customer Service Specialist, they’ll help you gather everything you need and submit your application.

Once submitted, processing usually takes around 15 minutes. Your Customer Service Specialist will update you with the result as soon as it's available.

You can inquire through any of the following channels:
· Call our Customer Service Hotline at 185
· Visit any DITO Experience Store near you

We're happy to assist you!

Yes, you can keep your existing Postpaid number.
As for your plan, it can either stay the same or be changed depending on the retention offer you choose.

Your current details in your previous application will suffice, although you might be required to send additional support documents depending on the retention offer you choose.

Not necessarily. We can use the details from your previous application. However, depending on the retention offer you choose, we might ask for a few additional supporting documents.

Retention offers may include a free or discounted handset, depending on your eligibility and chosen plan.

Yes! You can renew your plan early. When you recontract, any remaining months from your current plan will simply be added to your new contract term.

Your new contract will include the remaining months from your current plan plus the full term of your new plan.

For example, if you still have 3 months left and you choose a 24-month plan, your new contract will be for a total of 27 months.

Yes, an advance payment is still required when you recontract early.

Don’t worry—this amount will appear on your next bill and will be credited toward your future monthly service fees.

Yes, you’ll need to pay your outstanding balance in full before we can process your recontract request.

You can request a higher handset model under your current DITO Mobile Postpaid Plan. Based on your credit standing and the results of our credit review, we’ll let you know if you're eligible to get it for free or if a cashout will be needed.