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BOOSTER

BOOSTER PAYMENT REWARDS FAQS

DATA CALL IDD APP SUBSCRIPTION

5 GB ₱ 150 VALID FOR 30 DAYS (No roll-over)

10 GB ₱ 250 VALID FOR 30 DAYS (No roll-over)

20 GB ₱ 500 VALID FOR 30 DAYS (No roll-over)

PAYMENT CHANNELS

DITO Experience Store

Pay in any of the 24 DITO Experience Stores nationwide.Click here to see complete list of stores.

DITO APP

Earn 3% of the paid bill amount as DITO Rewards Points when you pay via the DITO App.

BANK PARTNER

BDO

NON BANK PARTNERS

EC Pay
Pay & Go

Online

DITO App (GCash, Maya, GrabPay, WeChat Pay, Debit/Credit Card)

MORE POINTS, MORE REWARDS WITH YOUR FLEXPLAN!

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Earn 3% of the paid bill amount as rewards points when you pay via the DITO App

Frequently Asked Questions

GENERAL

HOW TO APPLY

BILLING

NETWORK

MOBILE NUMBER
PORTABILITY

REWARDS

BOOSTER

Are Landline calls part of the Unlimited Call inclusion in the monthly plan?

Landline calls are not part of the Unli call promo. You will be charged P7.50/minute for calls to the local landline. However, you may purchase a Landline Booster:

Group 1000006977 (4)

What if I have used up all my data allocation? Can I still access the internet?

You need to purchase a Data Booster via the DITO App to continue enjoying data access

Group 1000006977 (5)

Can I share my additional data boosters? Can they be rolled-over?

No, data sharing is not available for data boosters. They will not be rolled-over as well.

Are there IDD Promos that will be available to purchase in my DITO FLEXPlans?

Yes, you can choose from any of these IDD Promos:

Group 1000006977 (6)

Are App boosters (App Subscriptions) available in the DITO Mobile Postpaid service?

Yes, you can avail different App subscriptions to add on top of your monthly inclusions.

What are the different App Subscriptions that I can avail?

You can choose to avail from any of the following App Subscriptions:

GAMING:
Call of Duty
EA Play
Fortnite
DITO Gamezone
Gameclub
Garena
GoCash Game Card
Growtopia
Heroes Evolved
IMVU
Minecraft
Mobile Legends: Bang Bang
Nintendo eShop
PUBG
RIOT Games
Sausage Man
Steam
Super Sus
UniPin
Xbox

ENTERTAINMENT
HBO Go
Hayu
Jungo Pinoy
Prime Video
Viva Max
WeTV
iTunes Gift Card

LEARING & TOOLS
Luna Academy

How will the my booster purchase (landline, IDD, additional data, App Subscription) be charged?

It will be charged directly to your next bill.

What is DITO Mobile Postpaid FLEXPlan? 

DITO Mobile Postpaid FLEXPlan is the newest mobile service of DITO.   

Customer can choose from:
SIM-Only Plan, with a lock-in period of 6 months
Handset Plan, with a lock-in period of 24 months

Who can avail the product or service?

Anyone with complete requirements can apply for any DITO Mobile Postpaid FLEXPlan.

What are the different DITO Mobile Postpaid FLEXPlans available?

DITO Mobile Postpaid FLEXPlans (SIM-Only)
FLEXPlan 588
- UNLI All-Net Local Mobile Calls and Texts
- Data Inclusion - 16GB
- Prime Video Subscription (Full Edition) for 12 months

FLEXPlan 888
- UNLI All-Net Local Mobile Calls and Texts
- Data Inclusion - 40GB + 20GB 5G Only Data* (*5G Data service is available only for DITO compatible 5G devices and in DITO 5G-covered areas)
- Prime Video Subscription (Full Edition) for 12 months

FLEXPlan 1288
- UNLI All-Net Local Mobile Calls and Texts
- Data Inclusion - 60GB + 30GB 5G Only Data* (*5G Data service is available only for DITO compatible 5G devices and in DITO 5G-covered areas)
- Prime Video Subscription (Full Edition) for 12 months

FLEXPlan 1688
- UNLI All-Net Local Mobile Calls and Texts
- Data Inclusion - 100GB + 50GB 5G Only Data* (*5G Data service is available only for DITO compatible 5G devices and in DITO 5G-covered areas)
- Prime Video Subscription (Full Edition) for 12 months

DITO Mobile Postpaid FLEXPlans (Handset)
FLEXPlan 588
- UNLI All-Net Local Mobile Calls and Texts
- Data Inclusion - 8GB
- Prime Video Subscription (Full Edition) for 12 months

FLEXPlan 888
- UNLI All-Net Local Mobile Calls and Texts
- Data Inclusion - 20GB + 20GB 5G Only Data* (*5G Data service is available only for DITO compatible 5G devices and in DITO 5G-covered areas)
- Prime Video Subscription (Full Edition) for 12 months

FLEXPlan 1288
- UNLI All-Net Local Mobile Calls and Texts
- Data Inclusion - 30GB + 30GB 5G Only Data* (*5G Data service is available only for DITO compatible 5G devices and in DITO 5G-covered areas)
- Prime Video Subscription (Full Edition) for 12 months

FLEXPlan 1688
- UNLI All-Net Local Mobile Calls and Texts
- Data Inclusion - 50GB + 50GB 5G Only Data* (*5G Data service is available only for DITO compatible 5G devices and in DITO 5G-covered areas)
- Prime Video Subscription (Full Edition) for 12 months

Where are the DITO Device Retail Partner Stores located?

We have partnered with Rulls, MemoXpress, and Tech101 and they all have branches in NCR, Cavite, Batangas, Laguna, Bulacan, Pampanga, and Cebu. Click here to see a complete list of the DITO Device Retail Partner stores

What are the plans available in the DITO Device Retail Stores?

You can apply for any of the three DITO Mobile Postpaid SIM-Only FLEXPlans (588, 888, 1288) in our Retail Partner Stores. While there, you may also opt to purchase any DITO-compatible phone to immediately pair with your new DITO Postpaid SIM-only Plan.

What is the Prime Video subscription that comes with the DITO FLEXPlan?

All DITO FLEXPlan mobile subscribers will receive a 12-month Full Edition Prime Video Subscription.

Do your handset plans include iPhone?

We currently offer Seven (7) Samsung models in our Handset FLEXPlans -- Samsung Galaxy Z Flip 4, Samsung Galaxy S23, Samsung Galaxy A54 5G, Samsung Galaxy A23 5G, Samsung Galaxy A14 5G, Samsung Galaxy A04, and Samsung Galaxy A04e. Visit the DITO website for future handset announcements.

What are the requirements needed to apply for a DITO Mobile Postpaid FLEXPlan?

Interested DITO Mobile Postpaid FLEXPlan customers need to bring the following:

For DITO Mobile Postpaid FLEXPlans (SIM-Only Plans 588, 888, and 1288):
- Proof of Identification (At least 1 valid government ID)

For DITO Mobile Postpaid FLEXPlans (SIM-Only Plan 1688, any Handset Plan):
- Proof of Identification (At least 1 valid government ID)
- Proof of Financial Capacity (Example: Certificate of Employment (COE), Credit Card Bill Statement, and the like)
- Proof of Billing that reflects the Customer’s Address. It must be the same as the one on the DITO Application Form. (Example: Meralco bill, Credit Card Bill, and the like) .

Where can I apply for a DITO Mobile Postpaid FLEXPlan?

You can apply for a DITO Mobile Postpaid FLEXPlan via the following:
a. DITO Experience Stores nationwide
b. Device Retail Partner Stores in NCR, Batangas, Bulacan, Cavite, Cebu, Laguna, and Pampanga (Rulls, MemoXpress, Tech 101)
c. DITO APP.

Can I apply for a DITO Mobile Postpaid FLEXPlan online?

Yes. You can apply for a DITO Mobile Postpaid FLEXPlan online by downloading the DITO APP.

What are the different FLEXPlans I can apply for in the DITO APP?

You can choose from any of the following SIM-Only Plans:
- SIM-Only FLEXPlan 588
- SIM-Only FLEXPlan 888
- SIM-Only FLEXPlan 1288
- SIM-Only FLEXPlan 1688

What are the different Handset models available for the DITO Mobile Postpaid FLEXPlans?

You can choose from any of the following Samsung handsets:
- Samsung Galaxy S23
- Samsung Galaxy A14 5G
- Samsung Galaxy A04
- Samsung Galaxy A02

What are the different DITO Mobile Postpaid FLEXPlans available?

SIM-ONLY PLANS

Plan 588
- UNLI All-Net Local Mobile Calls and Texts
- Data Inclusion - 16GB
- Prime Video Subscription (Mobile Edition)

Plan 888
- UNLI All-Net Local Mobile Calls and Texts
- Data Inclusion - 40GB + 20GB 5G Only Data* (*5G Data service is available only for DITO compatible 5G devices and in DITO 5G-covered areas)
- Prime Video Subscription (Full Edition) for 12 months

Plan 1288
- UNLI All-Net Local Mobile Calls and Texts
- Data Inclusion - 60GB + 30GB 5G Only Data* (*5G Data service is available only for DITO compatible 5G devices and in DITO 5G-covered areas)
- Prime Video Subscription (Full Edition) for 12 months

Plan 1688
- UNLI All-Net Local Mobile Calls and Texts
- Data Inclusion - 100GB + 50GB 5G Only Data* (*5G Data service is available only for DITO compatible 5G devices and in DITO 5G-covered areas)
- Prime Video Subscription (Full Edition) for 12 months

HANDSET PLANS

Plan 588
- UNLI All-Net Local Mobile Calls and Texts
- Data Inclusion - 8GB

Plan 888
- UNLI All-Net Local Mobile Calls and Texts
- Data Inclusion - 20GB + 20GB 5G Only Data* (*5G Data service is available only for DITO compatible 5G devices and in DITO 5G-covered areas)

Plan 1288
- UNLI All-Net Local Mobile Calls and Texts
- Data Inclusion - 30GB + 30GB 5G Only Data* (*5G Data service is available only for DITO compatible 5G devices and in DITO 5G-covered areas)

Plan 1688
- UNLI All-Net Local Mobile Calls and Texts
- Data Inclusion - 50GB + 50GB 5G Only Data* (*5G Data service is available only for DITO compatible 5G devices and in DITO 5G-covered areas)

Do I need to pay anything when I apply for a DITO Mobile Postpaid FLEXPlan?

Customers with approved requirements will be advised to pay one month advance Monthly Service Fee (MSF) and a handset cash out, if applicable.

What are the current handsets that are compatible with DITO 5G?

The following handsets are compatible with DITO 5G
(as of July 4, 2023):

Huawei Mate 30 Pro 5G
Huawei Mate 40 Pro 5G
Huawei P40
Huawei P40 Pro
Narzo Narzo 50
Narzo Narzo 50 Pro 5G
Narzo Narzo 50 5G
Nubia Red Magic 8 Pro
Oppo A78 5G
Oppo Reno 8 5G
Oppo Reno 8 Z 5G
Oppo Reno 7 5G
Oppo Reno 7 Z
POCO F3
POCO F4
POCO F4 GT
POCO F5
POCO F5 Pro
POCO M4 Pro 5G
POCO X4 GT
POCO X5 Pro 5G
Realme 9 Pro
Realme 9 Pro+
Samsung A14 5G
Samsung Galaxy S23
Samsung Galaxy A33 5G
Samsung Galaxy 34
Samsung Galaxy A53
Samsung Galaxy A54
vivo V27 5G
Xiaomi 11T Pro
Xiaomi 11T
Xiaomi 11 Lite 5G NE
Xiaomi Note 11 Pro 5G
Xiaomi 12
Xiaomi 12 lite
Xiaomi Redmi 10 5G
ZTE Blade V41 Vita 5G
ZTE Nubia Redmagic 8 Pro

Do I need to pay anything when I apply for a DITO Mobile Postpaid FLEXPlan?

Customers with approved requirements will be advised to pay one month advance Monthly Service Fee (MSF) and a handset cash out, if applicable.

Will my SIM and/or Handset be delivered to me?

You will be able to receive your SIM card and/or handset upon approval of your application. The DITO Experience Store staff will reach out to you once your application has been approved already.

What is the current cash out amount for handsets under the Handset Plans?

You can refer to the chart below for the cashout matrix available for the DITO Mobile Postpaid FLEXPlans:

Handsets Matrix

How much is the exact discount can I get with Advance Pay?

You can refer to the chart below to see the discounted price with Advance Pay.

How can I receive my Statement of Account (SOA)?

It will be sent to the email address indicated in your DITO Mobile Postpaid FLEXPlan Application Form. You may also view their SOA on the DITO APP.

Where can I pay my bill?

You may pay your bills via the DITO APP, DITO Experience Store, or to any DITO Authorized Payment Partner: BDO, EC Pay, Pay and Go.

Once I have my postpaid plan, when do I get my first billing?

Your first bill will be available within the next 15 days. You will be notified via DITO APP, SMS and email.

When can I expect my payment to be posted?

If payment is done via the DITO App, Payment will be posted real time.

If payment is done via any DITO Experience Store, payment will be posted the next business day.

Should the proof of billing be named after the customer?

Yes. Customer's name should appear in the proof of billing.

Can I settle the bill for other Postpaid accounts aside from my own?

Yes. Remember to provide a detailed breakdown of the payment intended for each account when paying for multiple accounts. This is done to ensure that the appropriate amount is credited to the correct account.

What are the possible causes of my line being temporarily disconnected?

Your line may be disconnected if you have unpaid bills or you have exceeded your spending limit.

When can I expect my payment to be posted?

If payment is done via the DITO App, Payment will be posted real time. If payment is done via any DITO Experience Store, payment will be posted the next business day.

How is my first bill computed?

Your first bill shall be computed in proration based on the Monthly Service Fee (MSF). Proration Formula: MSF x (remaining days of the month) / (total days in the current month)

How much is the late payment fee?

We do not charge any late payment fee.

What is a "credit limit"?

Credit Limit is the maximum amount that you can consume within your plan

What happens when I decide to terminate my plan before my contract ends?

You must give DITO at least thirty (30) days’ written notice. The termination shall become effective only upon settlement of all outstanding charges, including the payment of a pre-termination fee equivalent to the monthly service fee multiplied by the number of remaining months under the Agreement.

How can I disconnect/terminate my line?

You can request for a disconnection or termination via the DITO APP or via the DITO Hotline 185.

Can I apply for a temporary disconnection and how?

You can request for a disconnection or termination via the DITO APP or via the DITO Hotline 185.

Can I transfer my existing DITO Mobile Prepaid number to DITO Mobile Postpaid?

Yes. This feature is available for those who will be applying for their Postpaid Plan in the DITO Experience Store.

Can I avail of the Mobile Number Portability (MNP) feature and transfer my existing Prepaid or Postpaid number (from another telco or from DITO Prepaid) to DITO Postpaid?

Yes you may keep your mobile number via the MNP feature. MNP is available for those who will be applying for their DITO Mobile Postpaid FLEXPlan in the DITO Experience Store.

Am I required to avail the Mobile Number Portability service?

No, MNP is an option given to the customer and it's entirely their choice. The MNP feature is not required to apply for a DITO Mobile Postpaid Plan.

When I use MNP to switch to DITO Postpaid and I retain my previous mobile number (from other telcos or DITO Prepaid), will I need to re-register my SIM?

Yes, you will have to register again after doing your Mobile Number Portability.

What happens to my unused monthly plan inclusions?

The remaining regular data allocation will be rolled over until the following billing cycle but has a validity of two months only.

The following will not be rolled over:
- Call minutes
- Bonus 5G data
- Landline Booster
- Add on Data Boosters
- Roaming allocations

Can I share my available data to a DITO Mobile Prepaid number? How about another DITO Postpaid number, or other networks?

Yes, data sharing is available for DITO Mobile Prepaid and DITO Mobile Postpaid:

* You can share up to 1GB per day
* You can share with up to 10 numbers per month
* Data Shared will only have a 2-Day Validity

Only regular data allocation (and not the 5G allocation) may be shared.

Data sharing from DITO Mobile Postpaid to Other Networks is not available.

What is ViLTE?

ViLTE (Video over Long-Term Evolution) allows you to enjoy high-definition video calls without consuming your data allocation because it will instead be charged to your free minutes allocation. Since you have Unli DITO to DITO calls, then it's like having Unli Video calls as well. Another advantage of using ViLTE is that it consumes less battery power as compared to the usual video calls using data.

What happens to my unused data?

The remaining data will be rolled over to the following month. Only the regular data allocation will be rolled over until the following billing cycle. Call minutes and data from 5G only, Landline, Data Boosters, and Roaming allocations will not be rolled over.

Are the handsets SIM locked to DITO only?

For single SIM Samsung handsets availed with a DITO Mobile Postpaid FLEXPlan and under contract will be SIM Locked to DITO Telecommunity.

For DUAL SIM Samsung Handsets availed with a DITO Mobile Postpaid FLEXPlan and under contract will also be locked to DITO telecommunity.

In order to use the dual SIM feature on the handset an Active DITO SIM must always be inserted in any of the SIM slots.

For DITO SIM: SMS, CALL, & DATA Services

For other carriers: You may only use SMS & Call services only, DATA Access will remain locked to DITO for the duration of the lock-in period / contract.

When can I have the Mobile Phone / Device be SIM unlocked?

Device can be SIM unlocked after satisfying the following conditions:
1. Expiration of contracted lock-in period.
2. Settlement of all past and current dues incurred during the contract period.

You may approach any of our DXS Stores for more information.

BOOSTER

IDD Promo Pack 1

Country/Territory:

Inclusion:

Price/Validity:

IDD Promo Pack 2

Country/Territory:

Inclusion:

Price/Validity:

IDD Promo Pack 3

Country/Territory:

Inclusion:

Price/Validity:

IDD Promo Pack 4

Country/Territory:

Inclusion:

Price/Validity:

GAMING

ENTERTAINMENT

TOOLS & LEARNING

Frequently Asked Questions

PAYMENT CHANNELS

DITO Experience Store

DITO APP

BANK PARTNER

NON BANK PARTNERS

Online

MORE POINTS, MORE REWARDS WITH YOUR FLEXPLAN!

Frequently Asked Questions

HOW TO APPLY

ASK US

Browse Frequently
Asked Questions

Connect to Customer Care

Get help on chat
via DITO App

BOOSTER

IDD Promo Pack 1

Country/Territory:

Inclusion:

Price/Validity:

IDD Promo Pack 2

Country/Territory:

Inclusion:

Price/Validity:

IDD Promo Pack 3

Country/Territory:

Inclusion:

Price/Validity:

IDD Promo Pack 4

Country/Territory:

Inclusion:

Price/Validity:

GAMING

ENTERTAINMENT

TOOLS & LEARNING

Frequently Asked Questions

PAYMENT CHANNELS

DITO Experience Store

DITO APP

BANK PARTNER

NON BANK PARTNERS

Online

MORE POINTS, MORE REWARDS WITH YOUR FLEXPLAN!

Frequently Asked Questions

HOW TO APPLY

ASK US

Browse FrequentlyAsked Questions

Connect to Customer Care

Get help on chatvia DITO App

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Asked Questions

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via DITO App