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DATA CALL IDD APP SUBSCRIPTION

5 GB

150

VALID FOR 30 DAYS (No roll-over)

10 GB

250

VALID FOR 30 DAYS (No roll-over)

25 GB

500

VALID FOR 30 DAYS (No roll-over)

PAYMENT CHANNELS

DITO Experience Store

Pay in any of the 24 DITO Experience Stores nationwide.Click here to see complete list of stores.

DITO APP

Earn 3% of the paid bill amount as DITO Rewards Points when you pay via the DITO APP.

BANK PARTNER

BDO

NON BANK PARTNERS

EC Pay
Pay & Go

Online

DITO APP (GCash, Maya, GrabPay, WeChat Pay, Debit/Credit Card)

MORE POINTS, MORE REWARDS WITH YOUR FLEXPLAN!

Earn 3% of the paid bill amount as rewards points when you pay via the DITO APP

Frequently Asked Questions

GENERAL

HOW TO APPLY

BILLING

NETWORK

MOBILE NUMBER
PORTABILITY

REWARDS

BOOSTER

What if I have used up all my data allocation? Can I still access the internet?

To continue enjoying data access, you will need to buy a Data Booster through the DITO App.

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Can I share my additional data boosters? Can it be rolled over?

No, Data boosters cannot be shared and will not carry over to the next period.

Are Landline calls part of the Unlimited Call inclusion in the monthly plan?

Landline calls are not part of the UNLI ALL Net Calls promo. You will be charged P7.50/minute for calls to the local landline. However, you may purchase a Landline Booster to save on costs:

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Are App boosters (App Subscriptions) available in the DITO Mobile Postpaid service?

Yes, you can avail different App subscriptions to add on top of your monthly inclusions.

What are the different App Subscriptions that I can avail?

You can choose to avail from any of the following App Subscriptions:

GAMING
Call of Duty
EA Play
Fortnite
DITO Gamezone
Gameclub
Garena
GoCash Game Card
Growtopia
Heroes Evolved
IMVU
Minecraft
Mobile Legends: Bang Bang
Nintendo eShop
PUBG
RIOT Games
Sausage Man
Steam
Super Sus
UniPin
Xbox
ENTERTAINMENT
HBO Go
Hayu
Jungo Pinoy
Prime Video
Viva Max
WeTV
iTunes Gift Card
LEARING & TOOLS
Luna Academy

How will the my booster purchase (landline, IDD, additional data, App Subscription) be charged?

It will be charged directly to your next bill.

Are there IDD Promos that will be available to purchase in my DITO FLEXPlans with Cashback?

Yes, you can choose from any of these IDD Promos:

IDD Promos

Are App boosters (App Subscriptions) available in the DITO Mobile Postpaid service?

Yes, you can avail of different app subscriptions to add on top of your monthly inclusions.

What are DITO Mobile Postpaid FLEXPlans?

The DITO Mobile Postpaid FLEXPlan 388 (SIM-ONLY) is a Mobile Postpaid Starter plan for those who want to try or switch to DITO Mobile Postpaid at a very affordable price with no lock-in period and with high-value data.

The DITO Mobile Postpaid UNLI 5GFLEXPlans (SIM-ONLY) are enhanced versions of the current SIM-Only FLEXPlans. It offers UNLI 5G DATA for high-data users who like to stream or use social apps. The UNLI 5G SIM-Only FLEXPlans start at an affordable price of P888 to P1688 with no lock-in period.

DITO FLEXPlans (SIM-ONLY)

FLEXPlan 388

FLEXPlan UNLI5G 888

FLEXPlan UNLI5G 1288

FLEXPlan UNLI5G 1688

*NO-LOCK IN PERIOD

DITO FLEXPlans (Handset) & DITO FLEXPlans (Handset ) with Cashback

FLEXPlan 588

FLEXPlan 888

FLEXPlan 1288

FLEXPlan 1688

*24 MONTHS LOCK IN PERIOD

Who are eligible to apply?

All customers who submit the necessary requirements and have passed validation are eligible to apply for the DITO Mobile Postpaid FLEXPlans.

What are the inclusions for FLEXPlan 388 (SIM-Only)?

Inclusive of a twelve (12)-months Prime Video subscription (full version)
Inclusive of DITO Rewards
With data rollover

Subscribers can get a limited-time discount on their monthly service fee from January 25 to April 25, 2024, only.

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What are the inclusions of the DITO Mobile Postpaid UNLI 5G FLEXPlans (SIM-ONLY)?

Up to 500 Mbps for the first 15Gb per day and up to 25Mbps data thereafter at 80% reliability. 5G speed will be refreshed at 12:00am the next day. Signal strength may affect connectivity. **

• Inclusive of twelve (12) months Prime Video full version subscription.
• Inclusive of DITO Rewards.
• Data rollover and sharing apply.

Where can I check my remaining DATA inclusions?

You can check your remaining DATA inclusions on the DITO APP by selecting 'View Details' on the dashboard.

Does DITO have a 5G Network nationwide?

The 5G network is available in selected and 5G-covered areas in the NCR, Cebu City, Mandaue City, Davao City, Laguna, Cavite, Pampanga, and Negros Occidental.

What if I am not on a 5G network? Can I still use my FLEXplan? How does my Data usage and consumption work?

Yes, your DATA will automatically switch to 4G. (4G Data is not UNLIMITED)
- If the subscriber is in the DITO 5G area, the wallet to be consumed should be the 5G Unlimited data.
- If the subscriber is in the DITO 4G area, the wallet to be consumed should be the allotted High-speed data.

If I am a current DITO FLEXPlan SIM-Only subscriber, can I upgrade my plan?

Starting January 30, 2024, all existing DITO FLEXPlan SIM-Only 888, 1288, and 1688 subscribers will enjoy the plan inclusions of the new SIM-Only Plan with UNLI 5G for 12 months. Their existing plan will also have no lock-in period. There is no need to request a change in your plan, and an sms / in-app / web notification will be sent.

If I am current DITO FLEXPlan Handset subscriber, can I upgrade my plan?

Starting March 13, 2024, all existing DITO FLEXPlans (Handset) 588, 888, 1288, and 1688 subscribers will enjoy the plan inclusions of the Handset Plan. There is no need to request a change in your plan, an sms / in-app/ web notification will be sent.

Can I downgrade my current FLEXPlan?

You can easily downgrade your plan by going to the nearest DITO Experience Store. Please be aware that the plan downgrade is subject to pre-termination conditions.

What are the different DITO Mobile Postpaid FLEXPlans available?

DITO FlexPlans (SIM-Only)
FLEXPlan 388
- UNLI All-Net Local Mobile Calls and Texts
- Data Inclusion - 25GB
- Prime Video Subscription (Full Edition) for 12 months

FLEXPlan 888
- UNLI All-Net Local Mobile Calls and Texts
- Data Inclusion - 40GB + 20GB 5G Only Data* (*5G Data service is available only for DITO compatible 5G devices and in DITO 5G-covered areas)
- Prime Video Subscription (Full Edition) for 12 months

FLEXPlan 1288
- UNLI All-Net Local Mobile Calls and Texts
- Data Inclusion - 60GB + 30GB 5G Only Data* (*5G Data service is available only for DITO compatible 5G devices and in DITO 5G-covered areas)
- Prime Video Subscription (Full Edition) for 12 months

FLEXPlan 1688
- UNLI All-Net Local Mobile Calls and Texts
- Data Inclusion - 100GB + 50GB 5G Only Data* (*5G Data service is available only for DITO compatible 5G devices and in DITO 5G-covered areas)
- Prime Video Subscription (Full Edition) for 12 months

DITO FlexPlans (Handsets) and DITO FLEXplans (Handsets ) with Cashback

FLEXPlan 588

- UNLI All-Net Local Mobile Calls and Texts

- Data Inclusion – 15GB + 15GB 5G Only Data * (*5G Data service is available only for DITO compatible 5G devices and in DITO 5G-covered areas)

- Prime Video Subscription (Full Edition) for 12 months

FLEXPlan 888

- UNLI All-Net Local Mobile Calls and Texts

- Data Inclusion - 25GB + 25GB 5G Only Data* (*5G Data service is available only for DITO compatible 5G devices and in DITO 5G-covered areas)

- Prime Video Subscription (Full Edition) for 12 months

FLEXPlan 1288

- UNLI All-Net Local Mobile Calls and Texts

- Data Inclusion - 45GB + 45GB 5G Only Data* (*5G Data service is available only for DITO compatible 5G devices and in DITO 5G-covered areas)

- Prime Video Subscription (Full Edition) for 12 months

FLEXPlan 1688

- UNLI All-Net Local Mobile Calls and Texts

- Data Inclusion - 75GB + 75GB 5G Only Data* (*5G Data service is available only for DITO compatible 5G devices and in DITO 5G-covered areas)

- Prime Video Subscription (Full Edition) for 12 months

Where are the DITO Device Retail Partner Stores located?

We have partnered with Rulls, MemoXpress, and Tech101 and they all have branches in NCR, Cavite, Batangas, Laguna, Bulacan, Pampanga, and Cebu. Click here to see a complete list of the DITO Device Retail Partner stores

What are the plans available in the DITO Device Retail Stores?

You can apply for DITO Mobile Postpaid FLEXPlan 388 (SIM-Only) in our Retail Partner Stores. While there, you may also opt to purchase any DITO-compatible phone to immediately pair with your new DITO Postpaid SIM-only Plan.

What is the Prime Video subscription that comes with the DITO FLEXPlan?

All DITO FLEXPlan mobile subscribers will receive a 12-month Full Edition Prime Video Subscription.

Do your handset plans include iPhone?

We currently offer Four (4) Samsung models in our Handset FLEXPlans – Samsung Galaxy A05, Samsung Galaxy A05s, Samsung Galaxy A15 5G, and Samsung Galaxy A25 5G. Visit the DITO website for future handset announcements.

Where can I apply?

FLEXPlan 388 (SIM-ONLY)
FLEXPlan 388 is available via the DITO App, DITO website, DITO Experience Stores, and participating Device Retail Partner stores nationwide.

UNLI 5G FLEXPlans (SIM-ONLY)
DITO Mobile Postpaid UNLI 5G SIM-Only FLEXPlans are available via the DITO APP, DITO Website, and DITO Experience Stores nationwide.

FLEXPLan 588, 888, 1288 and 1688 (HANDSET)
Available via the DITO App, DITO website, DITO Experience Stores nationwide
See the list of branches here.
*Please revisit this FAQ page for an updated list of Device Retail Partners (DRPs) and DITO Experience Store.

FLEXPlan 588, 888, 1288 and 1688 (HANDSET) with Cashback
Available at Selected Rulls Stores.

What are the requirements needed to apply?

1. Completed DITO Mobile Postpaid Subscriber Application Form (SAF).
2. One-month advance payment of the Monthly Service Fee (MSF).
3. Proof of Identification (at least 1 valid government ID with signature or 2 secondary IDs).
4. Selfie (for applications done via the DITO App and Device Partner Stores)

Customers applying for an additional line or availing of multiple lines with an aggregated total plan of 1500 above and FLEXPlans (Handset) shall be subject to credit validation.

Additional requirements are needed such as Proof of Billing and Proof of Financial Capacity.

Proof of Billing bearing the same address indicated on the DITO Mobile Postpaid Subscribe. Application Form (Example: Meralco bill, Credit Card Bill, and the like).

Proof of billing must be the most recent, issued within the last 60 days from the application date, and should be either paid or not overdue by more than 5 days at the time of application (applicable only for new applications)

Proof of Financial Capacity (Example: Certificate of Employment (COE), Credit Card Bill Statement, and the like). It should be the most recent one, dated within the last 30 days from the application date.

FOR FLEXPlans (Handset) with cashback plans

Purchases of handsets via Home Credit will be required to give a copy of their Home Credit Approval as part of the application process.

Can I apply for a DITO Mobile Postpaid FLEXPlan online?

Yes. You can apply for a DITO Mobile Postpaid FLEXPlan online by downloading the DITO App. Except for FLEXPlans (Handset) with cashback which is only available at selected Rulls Stores.

What are the different handset models available for the DITO Mobile Postpaid FLEXPlans?

You can choose from any of the following Samsung handsets:

Samsung Galaxy A25 5G
Samsung Galaxy A15 5G
Samsung Galaxy A05s
Samsung Galaxy A05

Do I need to pay anything when I apply for a DITO Mobile Postpaid FLEXPlan?

Customers with approved requirements will be advised to pay one month advance Monthly Service Fee (MSF) and a handset cash out, if applicable.

What are the current handsets that are compatible with DITO 5G?

The additional handsets are compatible with DITO 5G (as of August 7, 2023)

Huawei Mate 30 Pro 5G
Huawei Mate 40 Pro 5G
Huawei P40
Huawei P40 Pro
Narzo Narzo 50
Narzo Narzo 50 Pro 5G
Narzo Narzo 50 5G
Nubia Red Magic 8 Pro
Oppo A78 5G
Oppo Reno 8 5G
Oppo Reno 8 Z 5G
Oppo Reno 7 5G
Oppo Reno 7 Z
POCO F4
POCO F4 GT
POCO F5
POCO F5 Pro
POCO M4 Pro 5G
POCO X5 Pro 5G
POCO X4 GT
Realme 9 Pro
Realme 9 Pro+
Realme 10 Pro+ 5G
Realme 10 Pro 5G
Realme PAD X
Samsung Galaxy A34
Samsung Galaxy A14 5G
Samsung Galaxy A23 5G
Samsung Galaxy A54
Samsung Galaxy S23
Samsung Galaxy Z Flip 4
vivo V27 5G
vivo Y36 5G
Xiaomi 11T Pro
Xiaomi 11T
Xiaomi 11 Lite 5G NE
Xiaomi Note 11 Pro 5G
Xiaomi 12
Xiaomi 12 lite
Xiaomi Redmi 10 5G
Xiaomi Redmi 12 5G
ZTE A73 5G
ZTE Blade V41 Vita 5G
ZTE Nubia Redmagic 8 Pro

Will my SIM and/or Handset be delivered to me?

You will be able to receive your SIM card and/or handset upon approval of your application. The DITO Experience Store staff will reach out to you once your application has been approved already.

What is the current cash out amount for handsets under the Handset Plans?

You can refer to the chart below for the cashout matrix available for the DITO Mobile Postpaid FLEXPlans:

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*With 24 Months Lock-In period

Where can I pay my monthly bill?

You can pay your bills using the DITO APP, by visiting a DITO Experience Store, or through any of our authorized payment partners like BDO, EC Pay, and Pay and Go.

What is ViLTE?

ViLTE (Video over Long-Term Evolution) allows you to enjoy high-definition video calls without consuming your data allocation because it will instead be charged to your free minutes allocation. Since you have Unli DITO to DITO calls, then it's like having Unli Video calls as well. Another advantage of using ViLTE is that it consumes less battery power as compared to the usual video calls using data.

Once I have my postpaid plan, when do I get my first billing?

Your first bill will be available within the next 15 days. You will be notified via DITO APP, SMS and email.

When can I expect my payment to be posted?

If payment is done via the DITO App, Payment will be posted real time.
If payment is done via any DITO Experience Store, payment will be posted the next business day.

How is my first bill computed?

The first bill of the subscriber shall be calculated in proration based on this Monthly Service Fee (MSF). Proration Formula: MSF x (remaining days of the month) / (total days in the current month)

What are the possible causes of my line being temporarily disconnected?

Your line may be disconnected if you have unpaid bills or have exceeded your spending limit.

How will I receive my Statement of Account (SOA)?

The Statement of Account (SOA) will be sent to the email address you provided in your DITO Mobile Postpaid FLEXPlan Application Form. Alternatively, you may check your Statement of Account (SOA) on the DITO App.

After getting my postpaid plan, when can I expect to receive my first billing statement?

You will receive your first billing statement/ SOA within 15 days. You will be notified through the DITO App, SMS, and email.

When can I expect my payment to be posted?

Payments made through the DITO App will be posted in real time.

For payments made at the DITO Experience Store (over the counter) or through other approved channels, please allow 1 to 5 banking days for the payment to be processed.

For FLEXPlan 388, how much will I need to pay after the 3- month discount is over?

After the 3rd billing cycle, your monthly service fee will change from Php288 to Php388.

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What if I apply on the last day of the promo period of FLEXPlan 388, do I still qualify for the P288 promo offer?

Yes. All applications for FLEXPlan 388 approved until the last day of the promo period qualify for the P288 offer.

Can I share my unused data?

FLEXPlan 388 (SIM-ONLY)

No. Sharing of unused data is currently not possible. Stay tuned for updates as we continue to improve our service offerings in the future.

UNLI 5G FLEXPlans (SIM-ONLY) & FLEXPlans (HANDSET)

Yes, data sharing is available to a DITO Mobile Prepaid and DITO Mobile Postpaid

You can share up to 1GB per day
You can share with up to 10 numbers per month
Data shared will only have a 2- Day Validity

Only regular data allocation (and not the 5G allocation) may be shared.

Data sharing from DITO Mobile Postpaid to Other Networks is not available.

What happens to my unused monthly plan inclusions?

The remaining regular data allocation will be rolled over until the following billing cycle but has a validity of two months only.

The following will not be rolled over:
- Call minutes
- Bonus 5G data
- Landline Booster
- Add on Data Boosters
- Roaming allocations

Are the handsets SIM locked to DITO only?

For single SIM Samsung handsets availed with a DITO Mobile Postpaid FLEXPlan and under contract will be SIM Locked to DITO Telecommunity.

For DUAL SIM Samsung Handsets availed with a DITO Mobile Postpaid FLEXPlan and under contract will also be locked to DITO telecommunity.

In order to use the dual SIM feature on the handset an Active DITO SIM must always be inserted in any of the SIM slots.

For DITO SIM: SMS, CALL, & DATA Services

For other carriers: You may only use SMS & Call services only, DATA Access will remain locked to DITO for the duration of the lock-in period / contract.

When can I have the Mobile Phone / Device be SIM unlocked?

Device can be SIM unlocked after satisfying the following conditions:
1. Expiration of contracted lock-in period.
2. Settlement of all past and current dues incurred during the contract period.

You may approach any of our DXS Stores for more information.

Can I avail of the Mobile Number Portability (MNP) and switch my existing Prepaid or Postpaid number (from another telco) to DITO Postpaid?

Yes. This feature is available for those who will be applying for their Postpaid Plan in the DITO Experience Store. However, the MNP feature via the DITO App is currently not available but will be offered in the future.

When I use MNP to switch to DITO Postpaid and I retain my previous mobile number (from other telcos or DITO Prepaid), will I need to re-register my SIM?

Yes, you will have to register again after doing your Mobile Number Portability.

Can I switch my existing DITO Mobile Prepaid number to DITO Mobile Postpaid?

Yes. This feature is available for those who will be applying for their Postpaid Plan in the DITO Experience Store.

How long is the Mobile Number Portability process?

The duration of the porting process will depend on where the porting application was requested:

If requested via DITO Experience Stores:

Upon submission of the application via DITO Experience stores, our store specialists will verify eligibility and ensure submission of complete requirements.

Once confirmed, our store specialists will hand over a free DITO SIM Card where your current mobile number will be activated once the port-in application is completed. A bonus DITO SIM Card to be provided for use while waiting for the porting application to be competed.

The SIM activation process will take about 24 to 48 hours. Within the period of the activation process, there might be minimal service interruption. You will not be able to call, text, or use data. However, the service interruption should take no longer than four (4) hours.

To give you a hassle-free and seamless porting-in experience, you may use your DITO Bonus SIM Card to continuously access calls, texts, and data during the potential downtime upon port-in.

Once the porting process is done, you will receive the onboarding email for the DITO SIM Card and service activation steps.

** Please note that once the port request is initiated, we will not be able to withdraw the port request. We are still working on making this option available.

Am I required to avail of the Mobile Number Portability service?

No. The Mobile Number Portability feature is not required for DITO Mobile Postpaid users.

How much do I need to pay for the Mobile Number Portability service?

You will not be charged when you choose to switch network providers. You can switch seamlessly to DITO free of charge!

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