DITO HOME 5G Postpaid Plans - DITO Telecommunity

Enjoy up to 500Mbps+ internet speed for less than P1,000 monthly!
Go for an UNLIMITED DATA plan or a data-capped plan with 200GB monthly! Plus, get a bonus 30-day subscription to Prime Video!
5G modem/router bundled into your monthly fee!
Up to 500+ Mbps with average broadband speed of 55Mbps and minimum speed of 3Mbps at 80% reliability

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FAQs: All about DITO Home 5G Postpaid

GENERAL
INQUIRIES

USER GUIDE

BILLING &
PAYMENT

DITO
REWARDS

Where can I download the Subscriber Application Form (SAF) and view the Terms and Conditions?

Click here to download the Subscriber Application Form and view the Terms and Conditions.

What is DITO Home 5G Postpaid?

It’s the postpaid broadband subscription service of DITO Telecommunity that delivers up to 500Mbps+ 5G-fast internet speeds straight to your home!

Aside from being postpaid, what’s the difference between this and your prepaid service?

The biggest difference is that, with the postpaid service, you don’t have to buy the DITO Home 5G modem/router separately. It’s included with your postpaid plan.

Where is the DITO Home 5G Postpaid service available?

DITO Home 5G Postpaid is available in Cavite, Davao, Laguna, 490 Barangays across NCR, 50 Barangays in Cebu and 11 Barangays in Mandaue!

Do I need to provide any documents if I sign up?

Yes, you just need to provide us with the following:

1) One valid ID
2) A proof of billing

Proof of billing includes the following:

1. Utility bills (i.e. water, electricity, internet, landline, mobile phone, association dues)
2. Bank-issued documents (bank statements, credit card bills)
3. Others: Club membership SOA, insurance premium SOA, barangay certificate of residence, notarized lease of contract, Pag-Ibig Housing SOA, airway bill/proof of shipping

What are the DITO Home 5G Postpaid offers?

There are two DITO Home 5G monthly plans -- one is a data-capped plan and the other delivers UNLIMITED DATA!

Group 19080-2

Both plans include a 30-day Prime Video subscription (Forsubscriptions January 26, 2023 onwards)
Both plans earn DITO Rewards points whenever you pay your bill – which you can redeem for other goodies!
The data-capped plan (Plan 990) supports data rollover - Leftover data from the previous billing cycle can be carried over to the next billing cycle, but not beyond that.

Where can I apply and avail of the DITO Home 5G Postpaid service?

Here are the DXS stores:

NCR

Glorietta
Greenhills
Robinsons Galleria
SM Manila
SM Megamall
SM North EDSA
SM Southmall
Udenna Tower

Metro Cebu

Robinsons Galleria Cebu
SM City Cebu

South Luzon

Robinsons Galleria South
SM City Bacoor

Davao

SM City Ecoland
SM City Lanang

* You can visit the DITO Home website and sign up
* You can call the 185 hotline
* You can approach the DITO booth in your community

How to set up and activate your DITO Home 5G Modem/Router?

Carefully unbox your DITO Home 5G Modem/Router and connect the power adapter to the device.
Plugin the power adapter into your electric outlet. Your DITO Home 5G Modem/Router should automatically power up with the power indicator lighting up.
If your DITO Home 5G Modem/Router does not automatically turn on, locate the power button on the device and manually switch it on.
Please wait for your DITO Home 5G Modem/Router to finish powering up and for the 5G signal indicator LED to turn green.

How to download the DITO APP?

Connect your mobile device to your DITO Home 5G Modem/Router network using the default username and password printed on the product label of the device.
Download the DITO APP on your mobile device from this link (https://bit.ly/getDITOApp) or via the Apple App Store, the Google Play Store, or Huawei AppGallery.
Sign in to the DITO APP using the initial credentials that were sent to you via SMS and email.
Use the DITO APP to track your data usage and to contact our Customer Service team in case you encounter any problems.

Download your Modem/Router’s Quick Start Guide

MC801A
Unilink 200
ZLT X21

How to change the WiFi password on your DITO Home 5G Modem/Router

Wired method: Connect your computer to the DITO Home 5G Modem/Router via LAN (RJ-45) cable while the modem is on.
Open your web browser and enter 192.168.8.1 on the address bar to connect to the DITO Home 5G Modem/Router's device management page.
If you do not have a LAN cable, you may also reach the device management page wirelessly through your mobile device’s web browser, while connected to your DITO Home 5G Modem/Router.
Log in using the username and password printed on the modem’s product label.
Locate the WiFi settings and change the password or the network name (SSID) as desired.
Save your settings and exit.
Reconnect to your modem and log in with your new password.
You have successfully connected to your modem using your new password.

When do I pay the 1 month service fee upfront charge?

You can pay your 1 month service fee after the DITO Home 5G is installed at your installation address. The amount will be deducted from your first bill.

Can I pay the upfront fee before the DITO Home 5G is installed at my installation address?

No, you may pay only after the DITO Home 5G is installed at your installation address.

When does the data allocation on the data-capped DITO Home 5G Postpaid 990 Plan replenish?

Your monthly data allocation replenishes during your billing cycle (for example every 10th of the month).

What if I run out of data between my billing cycles for the data-capped DITO Home 5G Postpaid 990 Plan?

If you run out of data between your billing cycles, you can get more by availing of the Booster Promo on the DITO APP, which will be charged to your next bill directly. You can find out more about the Booster Promo below:

Postpaid Booster Promo (with DITO Rewards & data rollover)

The Booster Promo is valid for 30 days
Multiple Boosters can be availed as long as these are supported by your credit limit
If multiple Booster Promos are availed, the data validity of the older Booster Promo will extend to the end of the validity of the newer Booster Promo

What if I don’t subscribe to a Booster Promo after running out of data on the data-capped DITO Home 5G Postpaid 990 Plan?

Once you use up your monthly data allocation, you'll no longer be able to enjoy our high-speed data. But you'll be able to enjoy high-speed data again once you top up with a Booster Promo or when your data refreshes during your next billing cycle.

What if I have data from both my data-capped DITO Home 5G Postpaid 990 Plan and my Booster Promo, which one gets used up first?

The data from your Booster Promo will always be used up first.

What happens if I terminate my postpaid subscription before the end of my contract period?

If you cancel with us before your contract period is up, you'll have to pay a pre-termination fee based on our policy:

Pre-termination Fee (PTF) = MSF x remaining number of months

What happens if I complete my 24-month contract period?

Once your contract ends, you can choose to voluntarily terminate your service without penalty, or you could continue to use the DITO Home 5G Postpaid service at the same quality and at the same monthly rate.

Where can I monitor my data usage for the data-capped DITO Home 5G Postpaid 990 Plan?

You can monitor your data and usage via the DITO APP.

Where can I pay my bill, and how?

You can pay your bill using the following payment channels:
1. DITO Experience Stores
2. Via DITO APP online payment

Debit or Credit Card (Visa, Mastercard and JCB)
GCash
Maya
GrabPay
ShopeePay
WeChat Pay

3. Pay & Go payment kiosk

What is my bill due date?

Your due date is every 25th day from your cut-off date.

How do I view and download my bill on the DITO APP?

Log-in to the DITO App and select "VIEW PDF BILL". You will be able to view your current month's bill and your previous months' bill - up to 12 months back.

My account was disconnected while I still had some data left on my data-capped DITO Home 5G Postpaid 990 Plan -- will my data still be there once I’m reconnected?

Yes, your unused data will be waiting for you once you're reconnected.

Can I switch from DITO Home 5G Postpaid to Prepaid or vice versa?

No, that isn't allowed at the moment.

How will I receive my bill?

You will be receiving your Statement of Account electronically via email. We’ll also be sending you a notification once your bill is ready.

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DITO Home 5G Postpaid

FAQs: All about DITO Home 5G Postpaid

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