Frequently Asked Questions

We've put together answers to several FAQs about DITO Telecommunity.
If you need further assistance, feel free to reach out to us at info@dito.ph

For Handset Retail Partners and DITO Experience Stores, the SIM card is priced at P40.00, inclusive of 1GB of data good for 7 days.
For the DITO Online Store/Lazada, the SIM card comes with the 25GB High Speed Data promo at P199.

You may purchase the DITO SIM Card via the DITO Online Store, DITO Experience Stores, Lazada , and retail partner stores. Access the DITO Online Store via the sign up QR code found in the DITO Telecommunity Website. Check the list of our partner stores here. We do encourage you to make your orders online due to the pandemic.

You can activate your DITO SIM Card in just 3 easy steps!
  • 1) Insert your DITO SIM Card on your mobile phone
  • 2) Access your data or try your first call/text
  • 3) A welcome text and/or email will be sent very shortly once your SIM is already activated

The DITO SIM card comes with 1GB of data valid for 7 days.

You can buy load credits via the DITO App, DITO Experience Stores, and retail partners.

This service is not yet available. Please follow our official DITO Telecommunity Facebook page for updates.

Yes, you may share your load credits via the DITO App for free! You are allowed to share P5.00 - P1,000 per transaction with a maximum of 5 transactions per day. Please take note that a maintaining balance of P1.00 is required and you cannot transfer all of your load credits.

Our regular charges are as follows:

DITO to DITO Text - P1.00/text

DITO to DITO Call - P6.50/minute

DITO Texts to other mobile networks - P1.00/text

DITO Calls to other mobile networks - P7.50/minute

DITO Calls to Landlines - P7.50/minute

For only Php199, you can enjoy 25GB High Speed Data, Unlimited All Net Texts, Unlimited DITO to DITO Calls, and 300 minutes of Calls to other mobile networks valid for 30 days.

Our promo period is from April 16 to 30, 2021.

The promo will be available in the following areas:

Via the DITO Experience Stores/DITO Online Store/Lazada/Retail Partners:

Central Luzon: Baliuag, Capas, Tarlac City, Concepcion, Gerona, Palayan City, Santa Rosa, Science City of Munoz, Talavera
South Luzon: Lipa City, Malvar, Santo Tomas, Tanauan City, Silang, Tagaytay City, Calamba City, Los Banos
Central Visayas: Carcar, Cebu City, Compostela, Consolacion, Cordova, Danao, Liloan, Mandaue, Minglanilla, Naga, San Fernando and Talisay
Davao Region: Panabo, Tagum, Carmen, Davao City and Digos
General Santos City

Via the DITO Online Store/Lazada:

North Luzon: Baliuag, Palayan City, Santa Rosa, Science City of Munoz, Talavera, Cabanatuan
South Luzon: Malvar, Tagaytay City, Silang, Santo Tomas, Los Banos, Lipa City, Tanauan City, Calamba City

Via DITO Experience Stores and Retail Partners:

To avail the promo, you must have a minimum of P199 load in your account and follow these steps:

  1. Purchase a DITO SIM Card and at least P199 worth of load from the DITO Experience Stores or any authorized DITO retail outlet.
  2. Insert the DITO SIM Card and activate it by connecting to data, attempting first call or first text.
  3. Await a WELCOME TEXT which would confirm your DITO SIM Card activation. This WELCOME TEXT will also contain a link to download the DITO App and the INITIAL PASSWORD you can use to log onto it.
  4. Log-in to the DITO App and click BUY PROMO button in the home page to avail of the 25GB High Speed Data promo

Via DITO Online store:

To avail the promo, you must follow these steps:

  1. Purchase a DITO SIM Card in the DITO Website/Online Store
  2. Upon receipt of the DITO SIM Card, insert the SIM in your compatible device.
  3. Promo will automatically be enabled upon activation of the DITO SIM Card. Activate DITO SIM Card by connecting to data, attempting first call or first text.
  4. You will receive a confirmation via the DITO App and Text on the activation of the DITO SIM Card and the 25GB High Speed Data promo.

Via Lazada:

To avail the promo, you must follow these steps:

  1. Open Lazada and search for DITO (DITO Telecommunity) or DITO SIM Card in the Lazada Mall.
  2. Click on the DITO SIM Card product in DITO's shop in Lazada Mall.
  3. Go thru the handset validation using the link displayed in the Product Description section.
  4. Select the DITO SIM Card type compatible exactly to your handset and click Buy Now.

    NOTE:

    Each Lazada account will be limited to purchase only one (1) SIM.

    The promo package shall be delivered to the customer via Lazada partner courier and may be subject to a delivery fee. Delivery is subject to the terms and conditions of Lazada and their partner couriers.

  5. Upon receipt of the DITO SIM Card, insert the SIM in your compatible device.
  6. Promo will automatically be enabled upon activation of the DITO SIM Card. Activate DITO SIM Card by connecting to data, attempting first call or first text.
  7. You will receive a confirmation via the DITO App and Text on the activation of the DITO SIM Card and the 25GB High Speed Data promo.

No, this offer is valid only from April 16-30, 2021. We will be launching our regular offers soon. Please follow our FB page for updates.

From April 16-30, only the 25GB High Speed Data promo will be available. Please follow our FB page for updates.

The 25GB High Speed Data promo is valid for 30 days.

Our estimated delivery lead time is 10 to 12 business days. You may track the status of your order via the link indicated in the confirmation email. Please note that you may experience a slight delay on the delivery of your DITO SIM Card due to the COVID-19 situation.

Cash on Delivery (COD) option is only available for purchases via Lazada.

You can check your order status via the link provided in the confirmation email.

Yes, you can re-subscribe to this promo even if your current subscription has not expired yet. The validity of all remaining data and calls will be extended to the expiry date of the newly subscribed promo.

This just means that DITO subscribers would be able to send and receive calls and texts from other networks and vice versa.

Yes, you may already connect with subscribers from the other networks.

The call will be forwarded to your designated number after 20 seconds of ringing. If your designated number is a DITO number, you will be charged P6.50 per minute. If your designated number is a number from another network, you will be charged P7.50 per minute. The total charge will depend on the duration of the forwarded call.

You can check the list of DITO compatible mobile phones via this link.

The DITO SIM card only works with select DITO compatible VoLTE mobile phones as DITO uses next generation technology. In order to fully maximize the DITO experience, we recommend to use only compatible mobile phones. Kindly check the compatible mobile phones via this link.

DITO uses next generation technology and in order to fully maximize the DITO experience, we recommend to use only compatible mobile phones. Kindly check compatible mobile phones via this link.

VoLTE mobile phones enable subscribers to have a better experience with features such as HD voice quality, faster connection time and simultaneous calling and data browsing.

The DITO SIM card only works with open line mobile phones.

Yes. DITO is using next generation technology. We want to empower the people to experience a new level of digital exploration. To enjoy that type of experience, customers need to have the latest mobile phones technology.

ViLTE (Video over LTE) is the next generation of video calling. It is an extension of VoLTE (Voice over LTE) that allows you to switch your voice calls to video calls without having to use video calling apps.

Video calls are made by selecting the video call icon found in the phone's dial pad, call logs, and address book.

ViLTE calls are charged the same as regular calls. If you have a promo subscription, it will be charged to your unlimited DITO-to-DITO calls. If not, standard rates will apply.

Video calling over LTE is exclusive within the DITO network only.

Both you and the recipient must have a ViLTE-compatible mobile phone to make a video call over LTE. Lower end android phones may use ViLTE through Google Duo, which is charged to mobile data.

Note: At this time, video over LTE is not supported in Huawei devices.

The DITO App link can be found in your confirmation email and welcome text upon purchase of your DITO SIM. Download now so you can manage your account, check your balance, monitor your data usage, calls, texts and purchase load and other exclusive promo packages.

  1. You can download the DITO App via the link indicated in the welcome text and email you will receive upon SIM activation.
  2. You just need to click the link and it will automatically download the APK file of the DITO App. Internet connection is required.
  3. Once done with the download, you can now proceed with the app installation by simply clicking the "Install" option
  4. After completing the installation process, you just need to click the DITO icon from your home-screen and launch the app

Note: The DITO App only works with DITO compatible VoLTE phones with OS (Operating System) Android 6.0 and above. Kindly check the compatible mobile phones via this link.

The DITO App is now available in Google Play Store. You can download the DITO App via the link which is included in the welcome text and/or confirmation email that we will send you once you have successfully activated the SIM.

The DITO App cannot be downloaded from the App store for now as Apple phones are not yet fully compatible with DITO. We are working on phone compatibility and we will announce as soon as Apple phones are DITO compatible already.

Download the DITO App to manage your account and monitor your load balances real time. Make sure that you have activated your new DITO SIM Card so you can log-in to the DITO App.

You can manage your account, check your balance, monitor your data usage, calls, texts and purchase load and other exclusive promo packages using the DITO app.

The use of the DITO App with your DITO SIM card is absolutely free!

We have specific guidelines and policies on site acquisition or land rentals. Click here to find out more.

For more information

Careers:
Join Us in DITO

Corporate Affairs:
info@dito.ph