Frequently Asked Questions

We’ve put together answers to several FAQs about DITO Telecommunity.
If you need further assistance, feel free to reach out to us at info@dito.ph

DITO SIM Card inclusive of 1GB open data valid for 7 days, priced at P40:
- DITO Experience Stores
- Retail Partner Stores
- Lazada
- Shopee

DITO SIM Card with 25GB High Speed Data promo valid for 30 days, priced at P199:
- DITO eShop
- DITO App
- Lazada
- Shopee

DITO SIM card with DITO 99 promo valid for 30 days, priced at P139:
- Lazada
- Shopee

You may buy the DITO SIM Card via the DITO eShop, DITO Experience Stores, DITO App, Lazada, Shopee, and our retail partner stores.

To access the DITO eShop, use the sign up QR code found in the DITO Telecommunity Website.

To check the list of our partner stores, click here.

We encourage you to purchase online to lessen contact with other people during this pandemic.

You can activate your DITO SIM Card in just 3 easy steps!
  • 1) Insert your DITO SIM Card on your mobile phone
  • 2) Access your data or try your first call/text
  • 3) A welcome text and/or email will be sent very shortly once your SIM is already activated

The DITO SIM Card priced at P40 is inclusive of 1GB open data valid for 7 days. This is available in DITO Experience Stores, Retail Partner Stores, Lazada, and Shopee

The DITO SIM Card priced at P199 comes with 25GB High Speed Data, Unlimited All Net SMS, Unlimited DITO-to-DITO Calls, and 300 minutes of calls to other mobile networks valid for 30 days. This is available in DITO eShop, DITO App, Lazada, and Shopee

The DITO SIM Card priced at P139 comes with 10GB High Speed Data, Unlimited All Net SMS, Unlimited DITO-to-DITO Calls, and 300 minutes of calls to other mobile networks valid for 30 days. This is available in Lazada and Shopee.

You can top-up load through the following channels:

ONLINE

  • DITO App
  • MyDITO
  • Lazada
  • GrabPay
  • GCash
  • Paymaya
  • BPI
  • Coins.ph
  • Bayad App
  • WeChat
  • Alipay
  • ML Wallet
  • Load Central

OFFLINE

  • DITO Experience Stores
  • MLhullier
  • Bayad Center
  • 711 / Cliqq
  • Touch Pay
  • Pay & Go
  • FS de Leon
  • Load Central
  • Load Manna
  • Telepreneur
  • Other Retail Partner Stores

Download the DITO App or log in to MyDITO to manage your account and monitor your load balances real time. Make sure that you have activated your new DITO SIM Card so you can log-in to your DITO App or MyDITO account.

This service is not yet available. Please follow our official DITO Telecommunity Facebook page for updates.

Yes, you may share your load credits via your DITO App or MyDITO account for free! You are allowed to share P5.00 - P1,000.00 per transaction with a maximum of 5 transactions per day. Please take note that a maintaining balance of P1.00 is required and you cannot transfer all of your load credits. ​

If you use the DITO SIM card in a non-compatible phone, you may not be able to experience all the features of our service. You can still enjoy our data services and get the same HIGH-SPEED DATA experience if you are within DITO covered areas. However, non-data services like VoLTE calls, regular calls and texts may not work.

You can set-up your DITO SIM card in just 4 easy steps:

1. Insert your new DITO SIM Card on your mobile phone.

2. Go to “Settings” and click “Mobile Network”. Then choose “Access point name”.

3. Click “Add button” and manually type “Internet.dito.ph” on the APN field. After that, click “Save”.

4. Open your “Mobile Data”. You will receive a Welcome SMS once SIM is activated. DITO App Download link and initial password to login is also included.

Yes, you may share data via your DITO App or MyDITO account for free! You are allowed to share a minimum of 50MB per transaction with a maximum of 5 transactions per day.

You may share as much as you want as long as you have enough data.

Shared data is valid for 48 hours.

If you received data from another subscriber while you still have remaining shared data from a previous transaction, the validity of your total shared data will be extended for another 48 hours.

You now have the freedom to choose your network provider while keeping your current mobile number.

Yes, MNP allows you to switch network providers and subscription plans.

You will not be charged when you choose to switch network providers.

You can choose to do number porting in 2 ways: internal and external. Internal porting means going from a prepaid DITO plan to a postpaid DITO plan.

External porting means shifting from your mother network to an outside network or vice versa. Please note that you will be able to keep your current mobile number even when you switch networks.

We are already working together with the other network providers to help making switching to DITO as seamless as possible.

  • Government-issued ID
  • Your Unique Subscriber Code (the 9-digit code that will be issued by your current network provider to start the porting process).
  • Proof of ownership of your mobile number

  • You must have an active mobile number
  • Your mobile number must be part of any product or service bundle
  • You must have no other porting request in the last 60 days
  • No record of fraudulent activity
  • Your mobile number must not be used on a device that is locked with another network provider
  • You must have a DITO-compatible phone (See complete list)
  • You must be within the DITO-coverage areas (See complete list)

  • Apply for MNP from your current network provider and submit the required documents to receive your Unique Subscriber Code
  • You can apply for MNP either through one of our DITO Experience Stores or make an online request through the DITO App

You can only transfer your Prepaid number from your current network provider to DITO at the moment. If you have a Postpaid account with your current operator, kindly settle your remaining balance first. After being cleared by your current operator, DITO will provide you the same number and will have this activated as a Prepaid account for the time being. Once Postpaid is available with DITO, we will give you the option of converting your account to Postpaid.

To switch to DITO, please visit any DITO Store or apply via the DITO Mobile App.

We will provide you with a new SIM card to replace your current SIM. We will then activate your existing mobile number including mobile registration codes specific to DITO Network.

Based on the NTC's mandate, the target launch date is in September 2021. Visit the DITO website and our social media pages for more updates.

Here’s how you can port your mobile number to DITO:

  • Visit any of our DITO Experience Stores or download the DITO App.
  • Sign up for MNP from your current network provider and submit the required documents to receive your Unique Subscriber Code.
  • Sit back and relax while we complete your transfer DITO.

We have crossed our 1 Million Subscribers mark! To celebrate this milestone, we are giving FREE 1GB data to all our first 1 million subscribers.

The first 1 million customers who have activated their DITO SIM Cards are elligible to redeem FREE 1GB data. You will receive a text message or an in-app notification if you are one of the first 1 million subscribers.

Just simply click the ad banner on the DITO App's homepage or access the link via the DITO App push notification to proceed. You can redeem your FREE 1GB data via the DITO App until July 31, 2021.

The FREE 1GB data is valid for 7 days.

No, the FREE 1GB data will only be available for redemption by the first 1 million customers who have activated their DITO SIM Cards.

Yes, you can redeem your FREE 1GB data even if you are currently subscribed to the 25GB High Speed Data promo. Your data with the shortest validity will be consumed first.

Yes, you can redeem your FREE 1GB data even if you are currently subscribed to the DITO 99 promo. Your data with the shortest validity will be consumed first.

If you are currently subscribed to an unlimited data promo, you can only redeem your FREE 1GB data once your promo subscription expires. Redemption of the FREE 1GB data is until July 31, 2021.

You can redeem your FREE 1GB data via the DITO App until July 31, 2021.

No, you can only redeem your FREE 1GB data once. It will automatically disappear from your DITO App once you have successfully redeemed it.

If you buy 4 DITO SIM Cards with P199 load credits in a single transaction, we will give you another one for free!

To get the FREE SIM, you must purchase at least 4 DITO SIM Cards with P199 load each (valued at P239 each)​. ​Total bundle cost is P956. You get to save P239!

The promo period is extended until September 30, 2021

The promo is available in the ff. channels:

DITO Experience Stores
  • SM City Cebu​
  • Robinson’s Galleria Cebu​
  • SM City Lanang​
  • SM Ecoland​
Retail Blitzes
  • Robinson’s Galleria Cebu​
  • Robinson’s Sta Rosa​
  • Robinson’s Galleria South​
  • Robinson’s Lipa​
  • Robinson’s Cainta

For only Php199, you can enjoy 25GB High Speed Data, Unlimited All Net Texts, Unlimited DITO to DITO Calls, and 300 minutes of Calls to other mobile networks valid for 30 days.

25GB High Speed Data promo is extended until September 30, 2021

The promo will be available in the following areas:


LUZON:

NCR: Caloocan, Las Piñas, Makati, Malabon, Mandaluyong, Manila, Marikina, Muntinlupa, Navotas, Parañaque, Pasay, Pasig, Pateros, Quezon City, San Juan, Taguig, Valenzuela

Pangasinan: Aguilar, Alaminos, Bani, Basista, Bautista​, Binalonan, Binmaley, Bolinao, Bugallon, Dagupan, Dasol​, Laoac, Lingayen (Capital), Manaoag, Mangaldan, Mangatarem, San Carlos City, San Jacinto​, San Manuel, San Nicolas, Tayug​, Urbiztondo, Urdaneta

Bulacan: Baliuag, Bocaue, Bulacan, Bustos, Guiginto, Hagonoy, Malolos, Marilao, Meycauayan, Norzagaray, Pandi, Plaridel, Pulilan, San Ildefonso, San Jose del Monte, San Miguel, Santa Maria, San Rafael

Nueva Ecija: Cabanatuan, Gapan City, General Mamerto Natividad, General Tinio, Jaen, Licab, Llanera, Lupao, Palayan City, Quezon, Rizal, San Jose, San Leonardo, Santa Rosa, Santo Domingo, Science City of Muñoz, Talavera, Zaragoza

Nueva Vizcaya: Dupax Del Norte

Pampanga: Angeles, Guagua, Lubao, Mabalacat, Magalang, Mexico, San Fernando, San Simon​

Tarlac: Capas, Concepcion, Gerona, La Paz, Moncada, Pura, Ramos, San Manuel, Tarlac City, Victoria

Zambales: Olongapo, Subic

Bataan: Balanga, Dinalupihan, Orani

Batangas: Agoncillo, Alitagtag, Balayan, Balete, Batangas City, Bauan, Calaca, Calatagan, Cuenca, Ibaan, Laurel, Lemery, Lian, Lipa City, Malvar, Mataas na Kahoy, Padre Garcia, Rosario, San Jose, San Juan, San Luis, San Nicolas​, San Pascual, Santo Tomas, Taal, Talisay, Tanauan City, Taysan, Tuy

Cavite: Alfonso, Amadeo, Bacoor, Carmona, Dasmariñas, General Trias, Imus, Indang, Kawit, Magallanes, Maragondon, Mendez, Naic, Silang, Tagaytay City, Tanza, Trece Martirez

Laguna: Alaminos, Biñan, Cabuyao, Calamba City, Calauan, Los Baños, Luisiana, Majayjay​, Nagcarlan, Rizal, San Pablo, San Pedro, Sta Rosa, Victoria

Rizal: Antipolo, Cainta, Taytay

Quezon: Candelaria, City of Tayabas, Lucban, Pagbilao​, San Antonio, Sariaya


VISAYAS:

Cebu: Alcantara, Balamban, Barili, Bogo City, Carcar, Cebu City, Compostela, Consolacion, Cordova, Daanbantayan, Danao, Dumanjug, Ginatilan, Lapu Lapu, Liloan, Mandaue, Minglanilla, Moalboal, Naga, San Fernando, San Remigio, Santander, Sogod, Talisay, Toledo City

Negros Occidental: Bacolod City, Binalbagan, Kabankalan, Pulupandan, Silay City, Valladolid

Iloilo: Iloilo City, Oton

Negros Oriental: Dumaguete, Valencia (Luzurriaga)


MINDANAO:

Davao del Norte: Braulio E. Dujali, Carmen, Island Garden City of Samal, Panabo, Santo Tomas, Tagum

Davao del Sur: Bansalan, Davao City, Digos, Hagonoy, Santa Cruz

Davao de Oro: Compostela, Maco, Monkayo, Montevista, Nabunturan

Cotabato: Kidapawan, Makilala

Agusan Del Norte: City of Butuan (Capital)

Agusan Del Sur: Bayugan, Rosario, San Francisco, Santa Josefa, Trento

Lanao Del Norte​: Linamon

South Cotabato: General Santos City, Polomolok

Bukidnon: Baungon, City of Valencia, Don Carlos​, Impasug-ong​, Libona, Malaybalay, Manolo Fortich, Maramag, Quezon

Misamis Oriental: Balingasag, Balingoan, Binuangan, Cagayan de Oro, City of El Salvador, City Of Gingoog​, Claveria, Gitagum, Initao, Jasaan, Kinoguitan, Laguindingan, Libertad, Lugait, Manticao, Medina, Naawan, Opol, Sugbongcogon, Tagoloan, Talisayan, Villanueva

Sarangani: Alabel (Capital)

NEW SUBSCRIBERS:

Via DITO Experience Stores and Retail Partners:

To avail the promo, you must have a minimum of P199 load in your account and follow these steps:​

  1. Purchase a DITO SIM Card and at least P199 worth of load from DITO Own Store or any authorized DITO retail outlet.​
  2. Insert the DITO SIM Card and activate it by connecting to data, attempting first call or first text.
  3. Await a WELCOME TEXT which would confirm your DITO SIM Card activation.​ This WELCOME TEXT will also contain a link to download the DITO App and the INITIAL PASSWORD you can use to log onto it.​
  4. Log-in to the DITO App and click BUY PROMO button in the home page to avail of the 25GB High Speed Promo.

Via DITO eShop/DITO App:

To avail the promo, you must follow these steps​:

  1. Purchase a DITO SIM Card in the eShop/DITO App
  2. Upon receipt of the DITO SIM Card, insert the SIM in your compatible device​.
  3. Promo will automatically be enabled upon activation of the DITO SIM​ Card. Activate DITO SIM Card by connecting to data, attempting first call or first text.​
  4. You will receive a confirmation via the DITO App and Text on the activation of the DITO SIM Card and the 25GB High Speed Data promo.

Via Lazada:

To avail the promo, you must follow these steps​:

  1. Open Lazada and search for DITO or DITO Telecommunity or DITO SIM Card in the Lazada Mall.
  2. Click on the DITO SIM Card product in DITO’s Flagship Store in Lazada Mall.
  3. Go thru the handset validation using the link displayed in the Product Description section.​
  4. Select the DITO SIM Card type compatible to your handset and click Buy Now.

NOTE:

Each Lazada account will be limited to purchase a maximum of (5) DITO SIM Cards.

The promo package shall be delivered to the customer via Lazada partner courier and may be subject to a delivery fee. Delivery is subject to the terms and conditions of Lazada and their partner couriers.

  1. Upon receipt of the DITO SIM Card, insert the SIM in your compatible device​.
  2. Promo will automatically be enabled upon activation of the DITO SIM​ Card. Activate DITO SIM Card by connecting to data, attempting first call or first text.​
  3. You will receive a confirmation via the DITO App and Text on the activation of the DITO SIM Card and the 25GB High Speed Data promo.

Via Shopee:

  1. Open Shopee and search for DITO or DITO Telecommunity account or DITO SIM in the Shopee Mall.
  2. Click on the DITO SIM Card product in DITO’s shop in Shopee.
  3. Select the SIM type compatible exactly to your handset and click Buy Now.

NOTE:

Each Shopee account will be limited to purchase a maximum of (5) DITO SIM Cards.

The promo package shall be delivered to the customer via Shopee partner courier and may be subject to a delivery fee. Delivery is subject to the terms and conditions of Shopee and their partner couriers.

  1. Upon receipt of the DITO SIM Card, insert the SIM in your compatible device​.
  2. Promo will automatically be enabled upon activation of the DITO SIM​ Card. Activate DITO SIM Card by connecting to data, attempting first call or first text.​
  3. You will receive a confirmation via the DITO App and Text on the activation of the DITO SIM Card and the 25GB High Speed Data promo.

EXISTING SUBSCRIBERS:

Via your DITO App or MyDITO account:

  1. Log-in to your DITO App or MyDITO account
  2. Click BUY PROMO button in the home page to avail of the 25GB High Speed Data promo.
  3. Await confirmation message of your successful promo subscription.

EXISTING SUBSCRIBERS:

Via DITO Experience Stores and Retail Partners:

  1. Visit the DITO Experience Store / Retail Partner Store near you.
  2. Purchase DITO 99 promo
  3. Await confirmation message of your successful promo subscription.

No, this offer is valid only until September 30, 2021. We will be launching our regular offers soon. Please follow our FB page for updates.

The 25GB High Speed Data promo is valid for 30 days.

Our estimated delivery lead time:


NCR: 2-4 business days

North Luzon/South Luzon: 3-5 business days

Visayas: 2-5 business days

Mindanao: 2-5 business days


You may track the status of your order via the link indicated in the confirmation email.


For the DITO eShop/DITO App, the DITO SIM Card will be delivered via third-party courier and may be subject to a delivery fee depending on your address.


For Lazada/Shopee, the DITO SIM Card will be delivered via Lazada/Shopee partner courier and may be subject to a delivery fee depending on your address. Delivery is subject to the terms and conditions of Lazada/Shopee and their partner couriers.


Cash on Delivery (COD) option is only available for purchases via Lazada and Shopee.

You can check your order status via the link provided in the confirmation email.

Yes, you can re-subscribe to this promo even if your current subscription has not expired yet. The validity of all remaining data and calls will be extended to the expiry date of the newly subscribed promo.

You can subscribe to the same promos available via the DITO App even if you have a non-compatible phone, but you will not be able to receive or make calls and text messages which are included in the promo.

No, international calls and texts are not included in this promo. You can make international calls or send international texts using our regular rates.​

For only P99, you can enjoy 10GB of high-speed data, Unlimited texts to all networks, Unlimited DITO-to-DITO calls, and 300 minutes of calls to other mobile networks valid for 30 days.

DITO 99 is extended until September 30, 2021

The promo will be available in the following areas:


LUZON:

NCR: Caloocan, Las Piñas, Makati, Malabon, Mandaluyong, Manila, Marikina, Muntinlupa, Navotas, Parañaque, Pasay, Pasig, Pateros, Quezon City, San Juan, Taguig, Valenzuela

Pangasinan: Aguilar, Alaminos, Bani, Basista, Bautista​, Binalonan, Binmaley, Bolinao, Bugallon, Dagupan, Dasol​, Laoac, Lingayen (Capital), Manaoag, Mangaldan, Mangatarem, San Carlos City, San Jacinto​, San Manuel, San Nicolas, Tayug​, Urbiztondo, Urdaneta

Bulacan: Baliuag, Bocaue, Bulacan, Bustos, Guiginto, Hagonoy, Malolos, Marilao, Meycauayan, Norzagaray, Pandi, Plaridel, Pulilan, San Ildefonso, San Jose del Monte, San Miguel, Santa Maria, San Rafael

Nueva Ecija: Cabanatuan, Gapan City, General Mamerto Natividad, General Tinio, Jaen, Licab, Llanera, Lupao, Palayan City, Quezon, Rizal, San Jose, San Leonardo, Santa Rosa, Santo Domingo, Science City of Muñoz, Talavera, Zaragoza

Nueva Vizcaya: Dupax Del Norte

Pampanga: Angeles, Guagua, Lubao, Mabalacat, Magalang, Mexico, San Fernando, San Simon​

Tarlac: Capas, Concepcion, Gerona, La Paz, Moncada, Pura, Ramos, San Manuel, Tarlac City, Victoria

Zambales: Olongapo, Subic

Bataan: Balanga, Dinalupihan, Orani

Batangas: Agoncillo, Alitagtag, Balayan, Balete, Batangas City, Bauan, Calaca, Calatagan, Cuenca, Ibaan, Laurel, Lemery, Lian, Lipa City, Malvar, Mataas na Kahoy, Padre Garcia, Rosario, San Jose, San Juan, San Luis, San Nicolas​, San Pascual, Santo Tomas, Taal, Talisay, Tanauan City, Taysan, Tuy

Cavite: Alfonso, Amadeo, Bacoor, Carmona, Dasmariñas, General Trias, Imus, Indang, Kawit, Magallanes, Maragondon, Mendez, Naic, Silang, Tagaytay City, Tanza, Trece Martirez

Laguna: Alaminos, Biñan, Cabuyao, Calamba City, Calauan, Los Baños, Luisiana, Majayjay​, Nagcarlan, Rizal, San Pablo, San Pedro, Sta Rosa, Victoria

Rizal: Antipolo, Cainta, Taytay

Quezon: Candelaria, City of Tayabas, Lucban, Pagbilao​, San Antonio, Sariaya


VISAYAS:

Cebu: Alcantara, Balamban, Barili, Bogo City, Carcar, Cebu City, Compostela, Consolacion, Cordova, Daanbantayan, Danao, Dumanjug, Ginatilan, Lapu Lapu, Liloan, Mandaue, Minglanilla, Moalboal, Naga, San Fernando, San Remigio, Santander, Sogod, Talisay, Toledo City

Negros Occidental: Bacolod City, Binalbagan, Kabankalan, Pulupandan, Silay City, Valladolid

Iloilo: Iloilo City, Oton

Negros Oriental: Dumaguete, Valencia (Luzurriaga)


MINDANAO:

Davao del Norte: Braulio E. Dujali, Carmen, Island Garden City of Samal, Panabo, Santo Tomas, Tagum

Davao del Sur: Bansalan, Davao City, Digos, Hagonoy, Santa Cruz

Davao de Oro: Compostela, Maco, Monkayo, Montevista, Nabunturan

Cotabato: Kidapawan, Makilala

Agusan Del Norte: City of Butuan (Capital)

Agusan Del Sur: Bayugan, Rosario, San Francisco, Santa Josefa, Trento

Lanao Del Norte​: Linamon

South Cotabato: General Santos City, Polomolok

Bukidnon: Baungon, City of Valencia, Don Carlos​, Impasug-ong​, Libona, Malaybalay, Manolo Fortich, Maramag, Quezon

Misamis Oriental: Balingasag, Balingoan, Binuangan, Cagayan de Oro, City of El Salvador, City Of Gingoog​, Claveria, Gitagum, Initao, Jasaan, Kinoguitan, Laguindingan, Libertad, Lugait, Manticao, Medina, Naawan, Opol, Sugbongcogon, Tagoloan, Talisayan, Villanueva

Sarangani: Alabel (Capital)

NEW SUBSCRIBERS:

Via DITO Experience Stores and Retail Partners:

  1. Purchase a DITO SIM Card and at least P99 worth of load from DITO Experience Stores or any authorized DITO retail partner.​
  2. Insert the DITO SIM Card and activate it by connecting to data, attempting first call or first text.
  3. Await the welcome text which would confirm your DITO SIM Card activation.​ This WELCOME TEXT will also contain a link to download the DITO App and the INITIAL PASSWORD you can use to log onto it.​
  4. Log-in to the DITO App and click BUY PROMO button in the home page to avail of the DITO 99 promo.

EXISTING SUBSCRIBERS:

Via your DITO App or MyDITO account:

  1. Log-in to your DITO App or MyDITO account.
  2. Click BUY PROMO button in the home page to avail of the DITO 99 promo.
  3. Await confirmation message of your successful promo subscription.

Via DITO Experience Stores and Retail Partners:

  1. Visit the DITO Experience Store / Retail Partner Store near you.
  2. Purchase DITO 99 promo
  3. Await confirmation message of your successful promo subscription.

No, DITO 99 is a limited time offer and is only available from June 12 to September 30, 2021. We will be launching our regular offers soon. Please follow our FB page for updates.

Yes, you can re-subscribe to this promo even if your current subscription has not expired yet. Consumables from your new subscription will be stacked with the remaining consumables from your current subscription. The validity of all inclusions will be extended to the expiry date of the newly subscribed promo.

Yes, you can subscribe to DITO 99 even if you are currently subscribed to 25GB High Speed Data. Consumables from your new subscription will be stacked with the remaining consumables from your current subscription. The validity of all inclusions will be extended to the expiry date of the newly subscribed promo.

No, international calls and texts are not included in this promo. You can make international calls or send international texts using our standard IDD rates.​

Our regular charges are as follows:

DITO to DITO Text - P1.00/text

DITO to DITO Call - P6.50/minute

DITO Texts to other mobile networks - P1.00/text

DITO Calls to other mobile networks - P7.50/minute

DITO Calls to Landlines - P7.50/minute

Click here to see our standard rate for International calls.

Our standard rate for International text messages is flat at Php 15/text. Click here to see the list of countries where you can send a text using your DITO SIM Card.

Your transaction will be charged to your regular load.​

Yes, IDD & ISMS services are now available. 

Click here to see our standard rate for International calls.

Our standard rate for International SMS is flat at Php15 for a 160-character text message. You may visit the DITO website for the list of countries where you can send an international text using your DITO SIM Card.

Your transaction will be charged to your regular load.​ 

No, international calls and texts are not included in the promos that we currently have. You can make international calls or send international texts using our standard IDD and ISMS rates.​

Currently, IDD & ISMS services are charged at standard rates. Please follow our FB page for updates on promos.

To call an international number, just dial either
<+> <Country Code> <Area Code> <Phone Number>
<00> <Country Code> <Area Code> <Phone Number>

To send a text to an international number, just send a message to either
<+> <Country Code> <Area Code> <Phone Number>
<00> <Country Code> <Area Code> <Phone Number>

This just means that DITO subscribers would be able to send and receive calls and texts from other networks and vice versa.

Yes, you may already connect with subscribers from the other networks.

The call will be forwarded to your designated number after 20 seconds of ringing. If your designated number is a DITO number, you will be charged P6.50 per minute. If your designated number is a number from another network, you will be charged P7.50 per minute. The total charge will depend on the duration of the forwarded call.

You can check the list of DITO compatible mobile phones via this link.

VoLTE stands for Voice over LTE. This technology allows you to make voice calls over LTE connection, instead of older, legacy voice networks.

The DITO SIM card only works with select DITO compatible VoLTE mobile phones as DITO uses next generation technology. In order to fully maximize the DITO experience, we recommend to use only compatible mobile phones.

DITO uses next generation technology and in order to fully maximize the DITO experience, we recommend to use only compatible mobile phones.

VoLTE mobile phones enable subscribers to have a better experience with High-Definition voice quality, faster connection time, longer battery life, and simultaneous calling and data browsing.

Yes. DITO is using next generation technology. We want to empower the people to experience a new level of digital exploration. To enjoy that type of experience, customers need to have the latest mobile phones technology.

ViLTE (Video over LTE) is the next generation of video calling. It is an extension of VoLTE (Voice over LTE) that allows you to switch your voice calls to video calls without having to use video calling apps.

Video calls are made by selecting the video call icon found in the phone’s dial pad, call logs, and address book.

ViLTE calls are charged the same as regular DITO-to-DITO calls at P6.50 / minute. If you have a promo subscription, it will be charged to your unlimited DITO-to-DITO calls. If not, standard rates will apply.

Video calling over LTE is exclusive within the DITO network only.

Both you and the recipient must have a ViLTE-compatible mobile phone to make a video call over LTE. Lower end android phones may use ViLTE through Google Duo, which is charged to mobile data.

Note: At this time, video over LTE is not supported in Huawei devices.

The DITO App link can be found in your confirmation email and welcome text upon purchase of your DITO SIM. Download now so you can manage your account, check your balance, monitor your data usage, calls, texts and purchase load and other exclusive promo packages.

  1. You can download the DITO App via the link indicated in the welcome text and email that you will receive upon SIM activation.
  2. You may choose to download from Google Play Store, App Store, or Huawei AppGallery
  3. After completing the installation process, you just need to click the DITO icon from your home screen and launch the app.

Note: The DITO App only works with DITO compatible VoLTE phones with OS (Operating System) Android 6.0 and above. Kindly check the compatible mobile phones via this link.

The DITO App is now available in Google Play Store. You can download the DITO App via the link which is included in the welcome text and/or confirmation email that we will send you once you have successfully activated the SIM or you can download here.

The DITO App is now available in the App Store. You can download the DITO App via the link which is included in the welcome text and/or confirmation email that we will send you once you have successfully activated the SIM or you can download here

The DITO App is now available in Huawei AppGallery. You can download the DITO App via the link which is included in the welcome text and/or confirmation email that we will send you once you have successfully activated the SIM or you can download here.

You can manage your account, check your balance, monitor your data usage, calls, texts and purchase load and other exclusive promo packages using the DITO app.

No. The use of the DITO App with your DITO SIM card is absolutely FREE!

Yes, you can download the DITO App using a non-compatible phone via Google Play, App Store, and Huawei AppGallery.

Yes, you can. You may select your preferred number up to seven (7) digits via the DITO App. However, if the number you have selected is not available, you may refer to the options automatically suggested by the DITO App.

This feature is for free when you avail your new DITO Prepaid SIM Card via the DITO App. The DITO SIM is preloaded with 25GB High-Speed Data, Unlimited texts to all networks, Unlimited DITO-to-DITO calls and 300-mins of calls to other mobile networks for only P199 valid for 30 days.

For new customers, you may download the DITO App via Google Playstore or Huawei App Gallery to purchase your DITO Prepaid SIM Card and select your preferred number.

For existing customers, you may access your DITO App. Before signing in, click on the Get DITO Prepaid SIM Card option to purchase your new DITO SIM with your preferred number.

Our estimated delivery lead time:

  • 1) NCR: 2-4 business days
  • 2) North Luzon/South Luzon: 3-5 business days
  • 3) Visayas: 2-5 calendar days
  • 4) Mindanao: 2-5 calendar days
You may track the status of your order via the link indicated in the confirmation email.

You can check your order status via the link provided in the confirmation email or just visit the DITO App and track your order.

We have specific guidelines and policies on site acquisition or land rentals. Click here to find out more.

For more information

Careers:
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Corporate Affairs:
info@dito.ph