DITO Mobile Postpaid Supplemental Terms and Conditions:
- Introduction
1.1. This Supplemental Terms and Condition for DITO Mobile Postpaid (the “Agreement”), together with the Subscription Terms and Conditions (https://dito.ph/terms-and-conditions), contains the most current and applicable terms and conditions that apply to the subscription of the DITO Mobile Postpaid (the “Service”).
1.2. Subscriber acknowledges that he/she is fully aware of this Agreement and, on placing any subscription for the Service, Subscriber agrees to be bound by and accept this Agreement.
1.3. DITO Telecommunity Corporation (“DITO”) may amend the Agreement from time to time. Any changes shall take effect when they are posted. As Subscriber is bound by the Agreement, Subscriber should periodically review the contents of the Agreement. - I confirm that all information and supporting documents that I voluntarily provided to DITO Corporation are true and correct, for the purpose of evaluating my application to the DITO Mobile Postpaid Service.
- I acknowledge that there will be instances where in DITO may be required to disclose my personal data as part of its business operations and for future products and services. I understand that it may be disclosed to:
3.1. DITO subsidiaries and affiliates with whom I have also signed up with, given that this will be done only for the improvement of their respective business and operations.
3.2. Other companies to whom I may have also given consent my consent for DITO to share my information with. As an example, signing up for products and services for other companies that may request information from DITO to validate my identity. - Product Warranty
4.1. If applicable, all devices purchased through the DITO Mobile Postpaid will be subject to the warranty terms and conditions of the device manufacturer. Any liabilities related to the device shall be handled by the device manufacturer.
4.2. I acknowledge that the handset device provided by DITO for my subscription remains to be owned by DITO until such time that the Subscriber’s subscription contract has been completed and the handset has been fully paid. - Term
5.1. The Agreement shall take effect from the date the Service is activated by DITO and shall be effective throughout the Contract Period as stated in the DITO Mobile Postpaid Service Application Form. Upon lapse of the Contract Period, this Agreement shall be deemed automatically renewed on a monthly basis until terminated in accordance with this Agreement.
5.2. Unless otherwise provided in this Agreement, Subscriber shall not terminate the Service before the end of the Contract Period nor downgrade to a lower plan during the same period without the prior approval of DITO. In case of pre-termination, Subscriber shall pay all outstanding charges and the pre-termination fee equivalent to the monthly service fee multiplied by the number of remaining months under the Agreement. - Plan Upgrade/Downgrade
6.1. DITO shall have sole discretion in approving any request for upgrade or downgrade of the Subscriber’s Postpaid Plan.
6.2. If Subscriber’s plan upgrade/downgrade is approved by DITO, the corresponding adjustment in rates and fees shall take effect in the subsequent billing cycle. - Deposit
7.1. DITO may require the Subscriber to pay a deposit of such amount as may be determined by DITO as a guarantee for the payments in relation to the Service. The deposit shall not bear any interest.
7.2.Without prejudice to DITO’s rights to recover amounts due from the Subscriber, DITO may, at its sole discretion, offset the deposit against any amount payable by the Subscriber in relation to the Service, or forfeit the deposit if the Subscriber is in breach of the Agreement.
7.3. After deduction of all amounts due from the Subscriber, DITO shall refund the remaining deposit, if any, to the Subscriber within sixty (60) days from Subscriber’s written request. Any unclaimed deposit for period of one (1) year from the termination of this Agreement shall be forfeited in favor of DITO. - Credit Limit
8.1. Subscriber shall be assigned a credit limit by DITO. This credit limit shall be the basis for the maximum recurring and additional charges for the Service.
8.2. DITO shall have the sole discretion in revising Subscriber’s credit limit. DITO may, from time to time, review Subscriber’s credit limit and revise the same subject to further terms and conditions as DITO deems fit. In such case, DITO shall notify Subscriber of such change. If Subscriber refuses an increase in the credit limit, Subscriber shall inform DITO immediately, otherwise, Subscriber shall be deemed to have accepted the same. - Billing
9.1. Subscriber agrees to receive the Electronic Statement of Account (eSOA) at the e-mail address indicated in the DITO Mobile Postpaid Service Application Form. If Subscriber wishes to request for paper billing, Subscriber may do so by informing DITO of the request via the DITO Experience Store.
9.2. The Subscriber may view, download, and save the eSOA using a phone, tablet, or computer (PC / laptop). Should there be any changes on the Subscriber’s email address, Subscriber shall promptly notify DITO thereof by calling the 185 DITO hotline or filing a Help Ticket on the DITO App Using the DITO App, the Subscriber may also view, download, and save the eSOA using a compatible phone or tablet. To enable this feature, the Subscriber must register his/her account in the DITO App.
9.3. As soon as the SOA is available, DITO shall send a notification to the DITO App, and via SMS to the registered mobile number of the Subscriber. For security purposes, the eSOA is password protected. The instruction on how to input the password shall be included in the e-mail sent by DITO. A link will be provided in the SMS. Clicking the link on the SMS will open a page on the phone or tablet of the Subscriber. A one-time PIN (OTP) shall be sent via After entering the OTP, the Subscriber will be able to view, download and save the eSOA. Should there be any changes on the Subscriber’s mobile number, Subscriber shall notify DITO thereof by calling the 185 DITO hotline or by filing a help ticket on the DITO App.
9.4. For billing-related inquiries or complaints, Subscriber may contact DITO via the 185 DITO hotline, DITO Experience Stores, or file a help ticket on the DITO App within thirty (30) days from receipt of the relevant SOA. Subscriber’s failure to file an inquiry or complaint within said period shall be deemed an acceptance of the accuracy and correctness of the bill, making it final and conclusive on the Subscriber. DITO shall respond to Subscriber’s billing queries or resolve Subscriber’s billing complaint within reasonable time. Subscriber understands and agrees that DITO, in responding to such queries and in resolving complaints, DITO relies on its records which Subscriber acknowledges and agrees to be correct and conclusive. - Payment
10.1. Subscriber shall pay the entire amount billed on or before the due date specified in any payment notification, bill or any other notice sent by DITO. Subscriber’s failure or refusal to pay, in whole or in part, any outstanding charges by due date shall entitle DITO to exercise the right to suspend or terminate the Service.
10.2. Subscriber may pay his/her bill through any DITO accredited payment channels or through any DITO Experience Stores. DITO is not bound to honor payments made to persons or entities or at places not authorized by DITO to receive payments on its behalf. If Subscriber opts to pay his/her bill via direct debit from an identified account, by credit card, or by check, and the payment is not fulfilled or honored for any reason not attributable to DITO, DITO may charge Subscriber a penalty fee and/or a late payment fee.
10.2.1. Subscriber’s payments shall be applied as follows: late payment fee, billings in arrears, if any, and current billing.
10.2.2. In case of overpayment, the excess amount shall be used to offset any outstanding charges, fees, costs, or any other sum due from the Subscriber. If the Service has been terminated in accordance with the terms of this Agreement, Subscriber must notify DITO of the overpayment and the refund for such overpayment shall be in accordance with DITO policies.
10.2.3. Any deficiency in the payment made by Subscriber, whether in full or in part, shall not affect the right of DITO to impose and collect penalties or pursue legal remedies as a result of Subscriber’s late payment, incomplete payment, or non-payment of the Subscriber’s bill. In the event Subscriber fails and continues to fail to pay the outstanding bill, DITO may engage the services of a collection agency or institute legal proceedings against Subscriber to recover the money owed by Subscriber, and DITO may seek to collect recovery fee and/or other reasonable costs and legal fees.
- Termination or Disconnection of the Service
11.1. Without prejudice to the Subscription Terms and Conditions, DITO may suspend or terminate this Agreement for any of the following reasons:
11.1.1. Subscriber breaches any of its obligations under this Agreement.
11.1.2. Subscriber fails to promptly pay any of the amounts due under this Agreement. If the Subscriber has more than one account, DITO shall have the right to terminate any or all accounts of the Subscriber.
11.1.3. Subscriber provides incorrect, false, or incomplete information.
11.1.4. Subscriber exceeds the credit limit.
11.2. After the lapse of the Contract Period, Subscriber may terminate the Agreement by giving DITO at least thirty (30) days’ written notice prior to the intended date of termination, and upon payment of all outstanding charges.
11.3. During the Contract Period, the Subscriber may also terminate this Agreement at any time by giving DITO at least thirty (30) days’ written notice. The termination shall become effective only upon settlement of all outstanding charges, including the payment of a pre-termination fee equivalent to the monthly service fee multiplied by the number of remaining months under the Agreement.
11.4. Depending on the circumstances, the Service may be extended upon Subscriber account reconnection after temporary disconnection, based on the number of days the account was temporarily disconnected. - Assignment
12.1. Subscriber shall not transfer his/her rights and obligations under this Agreement without DITO’s prior written consent.
12.2. DITO may assign, novate, or transfer all or part of its rights and obligations under this Agreement upon notice to Subscriber (which may include advertisements, statements, letters, by posting on our website or such other forms as DITO deems appropriate).
GET APP
GET SIM