Get to Know MNP

Mobile Number Portability (MNP) is a global practice that enables a mobile phone customer to keep their number even when they switch networks or change their subscription from postpaid to prepaid and vice versa, free of charge. This is in compliance with RA 11202 (Mobile Number Portability Act), as part of DITO’s commitment with the government to help improve telco services in the Philippines.

Enjoy all these and more when you switch!

  • Keep your current mobile number when you switch to DITO.
  • You can switch seamlessly to DITO free of charge!

It’s easy to make the switch

Before making the switch to DITO, every subscriber must meet the following qualifications:

  • You must not have any outstanding financial obligation with your Mobile Service Provider
  • Your mobile number is not locked to any Mobile Service Provider
  • You have no other porting request in the last 60 days
  • Your mobile number is not prohibited from porting by a court of law
  • You have not been blacklisted by a Mobile Service Provider due to previous fraudulent activities
  • You must have a DIT0-compatible phone
    (See complete list)
  • You must be within the DIT0-coverage areas
    (See complete list)

Things to remember when you apply for MNP:

  • Your mobile number must be active
  • No unpaid balance from your current network provider
  • Your mobile number must not be linked to a device that’s operator locked
  • Your mobile number must not be part of any product or service bundle
  • You have no other porting requests within the last 60 days
  • No record of fraudulent activities
  • Your mobile number must not be prohibited by law or the NTC

Be empowered with the freedom to choose better.

We can’t wait for you to be part of our TELECOMMUNITY and start enjoying the rewards of high speed data!

Here’s how you can port your mobile number to DITO:

  • Visit any of our DITO Experience Stores or download the DITO App.
  • Sign up for MNP from your current network provider and submit the required documents to receive your Unique Subscriber Code.
  • Sit back and relax while we complete your transfer DITO.

Frequently Asked Questions

Got questions? We’ve put together answers to the FAQs about Mobile Number Portability (MNP).
Check back often for future updates on Mobile Number Portability in the section of the website.

You now have the freedom to choose your network provider while keeping your current mobile number.

Yes, MNP allows you to switch network providers and subscription plans.

You will not be charged when you choose to switch network providers.

You can choose to do number porting in 2 ways: internal and external. Internal porting means going from a prepaid DITO plan to a postpaid DITO plan.

External porting means shifting from your mother network to an outside network or vice versa. Please note that you will be able to keep your current mobile number even when you switch networks.

We are already working together with the other network providers to help making switching to DITO as seamless as possible.

  • Government-issued ID
  • Your Unique Subscriber Code (the 9-digit code that will be issued by your current network provider to start the porting process).
  • Proof of ownership of your mobile number

  • You must have an active mobile number
  • Your mobile number must be part of any product or service bundle
  • You must have no other porting request in the last 60 days
  • No record of fraudulent activity
  • Your mobile number must not be used on a device that is locked with another network provider
  • You must have a DITO-compatible phone (See complete list)
  • You must be within the DITO-coverage areas (See complete list)

  • Apply for MNP from your current network provider and submit the required documents to receive your Unique Subscriber Code
  • You can apply for MNP either through one of our DITO Experience Stores or make an online request through the DITO App

You can only transfer your Prepaid number from your current network provider to DITO at the moment. If you have a Postpaid account with your current operator, kindly settle your remaining balance first. After being cleared by your current operator, DITO will provide you the same number and will have this activated as a Prepaid account for the time being. Once Postpaid is available with DITO, we will give you the option of converting your account to Postpaid.

To switch to DITO, please visit any DITO Store or apply via the DITO Mobile App.

We will provide you with a new SIM card to replace your current SIM. We will then activate your existing mobile number including mobile registration codes specific to DITO Network.

Press Releases

blog placeholder image
1 Apr 2020

MNP work progress in spite of COVID-19

 

Have other questions on your mind?
Ask us DITO

Call 185 using your DITO number to connect to our Customer Care team.​

See the full list of FAQs in our website.​

Check out the help section on the DITO App or message us via the app’s chat portal.