Apply now for a DITO Home Postpaid Plans WiFi service for as low as P990/ month and get a SECRETLAB discount voucher worth P1,500!

ALL THE DATA YOU NEED AND MORE!

Get connection speed of up to 500Mbps+*

Plans include a DITO Home 5G Modem.

Includes a bonus 30-day Prime Video subscription

24-month contract

For the data-capped plan, any unused data is rolled over to the next month

Get 3% DITO Rewards that you can redeem for more data and other goodies each time you pay your Postpaid Bill

PROMO MECHANICS

Apply now for a DITO Home Postpaid Plans WiFi service for as low as P990/ month and get a SECRETLAB discount voucher worth P1,500!

Available in the following DITO Experience Stores:

Glorietta Ayala Makati
SM Manila
SM North Edsa QC
SM Megamall
Greenhills San Juan

Glorietta Ayala Makati
SM Manila
SM North Edsa QC
SM Megamall
Greenhills San Juan

Only one voucher for every DITO Home Postpaid Plans WiFi subscription

*Terms and conditions apply

Frequently Asked Questions

SECRETLAB

DITO

What is Secretlab?

An award-winning ergonomic gaming chair - the idea for Secretlab sprang from a simple reason. Secretlab founders Ian and Alaric had become frustrated by their neverending search for a gaming chair that they were satisfied with. So they decided to develop their own. They had big ambitions — to change the gaming chair industry with a seat that brought together gorgeous aesthetics with only the finest materials

The Secretlab TITAN Evo is Secretlab's most technologically advanced gaming chair to date, incorporating everything that has been learned over the years about what makes a supportive chair. But the growing team of engineers and researchers are never standing still — they’re back in the lab, working to bring you tomorrow’s groundbreaking technologies, today.

How much does a Secretlab chair cost?

Secretlab chairs and accessories ranges from ₱1,000 to ₱36,450.

What are the different Secretlab products?

For the full range of products available in Philippines, please check out Secretlab's Official ShopeeMall and LazMall pages:
 Lazada - https://bit.ly/SECRETLABLazada-DITOfaq Shopee - https://bit.ly/SECRETLABShopee-DITOfaq

Where can I use my discount vouchers?

The discount vouchers can be used on Secretlab's chairs only upon your checkout via Secretlab's Official ShopeeMall and LazMall pages:
 Lazada - https://bit.ly/SECRETLABLazada-DITOfaq Shopee - https://bit.ly/SECRETLABShopee-DITOfaq

What does your warranty cover?

Our warranty policy can be summarized as follows:

Up to 5 years warranty on all functionality portions of the chair. Aesthetic defects and damage due to misuse of the chair are not covered.
Submit a warranty claim via our Contact Form with image/video attachments of relevant affected area.
Secretlab reserves the final right in determining if a benefit under the warranty can be claimed.

Read our full warranty statement here: https://secretlab.sg/pages/warranty-terms#warranty

How long does it takes before my order arrives?

We deliver your order straight to your doorstep by local courier. You’ll get to pick your preferred delivery date and time slot when checking out, and you’ll need to sign for the delivery.
 We aim to deliver all orders within the selected date and time slot. Should there be any changes, we’ll do our best to let you know at least 1 working day in advance.  Additional delivery charges may also apply for certain areas, such as restricted zones, islands, Central Business District towers, and no-lift areas. Please check with us if you’re unsure about the additional costs  Accessories will be delivered by registered mail and should reach you in about 2 to 3 working days.

How long are the discount vouchers valid?

The Secretlab discount voucher are valid for 60 days upon receipt via email.

How will I receive my Secretlab discount voucher?

You will receive your Secretlab discount voucher once your DITO Home Postpaid Plan Starter Kit is successfully installed.
 A DITO representative will send your Secretlab discount voucher via the email address you provided during your application. Kindly make sure that your email address is active and you check your inbox regularly.

What If I didn't receive any email about my discount voucher?

You may request for support at any time through the following channels:
 • Live chat support via the DITO App • Dial 185 on the DITO App • Filing a Help Ticket via the DITO App.  • Send an e-mail to customerservice@dito.ph   Please take note that the discount voucher validity is only 60 days upon sending of the email, so kindly report or seek assistance the soonest.

Are the voucher codes transferable?

No, the discount voucher codes are not transferable.

What is DITO Home?

It’s the postpaid broadband subscription service of DITO Telecommunity that delivers up to 500Mbps+ 5G-fast internet speeds straight to your home!

Aside from being postpaid, what’s the difference between this and your prepaid service?

The biggest difference is that, with the postpaid service, you don’t have to buy the DITO Home 5G modem/router separately. It’s included with your postpaid plan.

Where is the DITO Home 5G Postpaid service available?

DITO Home 5G Postpaid is available in 490 Barangays across NCR and 50 Barangays in Cebu!
https://dito.ph/5g-homewifi-network-coverage

Do I need to provide any documents when I sign up?

Yes, you just need to provide us with the following:
1. One valid ID

2. Proof of billing

Proof of billing include the following:

1. Utility bills (i.e. water, electricity, internet, landline, mobile phone, association dues)

2. Bank-issued documents (bank statements, credit card bills)

3. Others: Club membership SOA, insurance premium SOA, barangay certificate of residence, notarized lease of contract, Pag-
Ibig Housing SOA, airway bill/proof of shipping

Where can I apply and avail of the DITO Home 5G Postpaid service?

You can apply through the following channels:
 1. Any of these (8) DITO Experience Stores in NCR:
Glorietta
Greenhills
Robinsons Galleria
SM Manila
SM Megamall
SM North EDSA
SM Southmall
Udenna Tower

2. Either of these 2 DITO Experience Stores in Cebu City:
SM City Cebu
Robinsons Galleria Cebu

3. Via the DITO Home website
4. Via the 185 Hotline
5. Through the DITO booth in your community

What are the DITO Home 5G Postpaid offers?

There are two DITO Home 5G monthly plans -- one is a data-capped plan and the other delivers UNLIMITED DATA!

Group 19080-3

Both plans include a 30-day Prime Video subscription (For subscriptions starting January 26, 2023 onwards).

Both plans earn DITO Rewards Points whenever you pay your bill – which you can redeem for other goodies!

The data-capped plan (Plan 990) supports data rollover - Leftover data from the previous billing cycle can be carried over to the next billing cycle, but not beyond that.

Where can I pay my bill, and how?

You can pay your bill using the following payment channels:
1. Via DITO Experience Stores  2. Via DITO App online payment such as:

Debit or Credit Card (Visa, Mastercard, and JCB)
GCash
Maya
GrabPay
WeChat Pay

3. Via Pay & Go payment kiosk

What is my bill due date?

Your due date is every 25th day from your cut-off date.

How will I receive my bill?

You will receive your Statement of Account electronically via email.A notification will be sent once your bill is ready.

Where should I call or message if I have any concerns or questions regarding my plan?

You may request for support at any time through the following channels:
 • Live chat support via the DITO App • Dial 185 on the DITO App • File a Help Ticket via the DITO App.  • Send an e-mail to customerservice@dito.ph