SUBSCRIPTION TERMS AND CONDITIONS

Summary

As a DITO Subscriber, remember:

  • use your mobile device, DITO SIM card, and the DITO Network responsibly

  • the DITO App will enhance your experience

  • the DITO Network is offered for use "as is"

  • these Terms and Conditions will update regularly

  • read the DITO Privacy Statement and other documents

These Subscription Terms and Conditions stand as the agreement between DITO Telecommunity Corporation ("we" or "us") and you, the DITO Network User (the "Subscriber"), regarding and throughout your use of the DITO Network (the "Subscription"). Other documents issued by DITO as part of the Subscription, such as Frequently Asked Questions (FAQs), Promo Mechanics, and the Privacy Statement (www.dito.ph/privacy-policy), also form part of this agreement.

These Terms and Conditions take effect from the date of your first use of a DITO SIM Card.

You may check the DITO website (www.dito.ph) from time to time for any changes to these Terms and Conditions (which we may make at any time, with or without prior notice).

These Terms and Conditions are divided into several parts:

  • 1) Your DITO Journey

  • 2) You, the Subscriber

  • 3) The DITO Network

  • 4) The DITO SIM Card

  • 5) The DITO App

  • 6) DITO Products and Services

  • 7) Mobile devices

  • 8) General Terms and Conditions

  • 9) Getting support and further information

Please read these Terms and Conditions carefully, as your continued use of the DITO Network will mean you fully agree to these Terms and Conditions (and any subsequent changes). If you have questions or need help in any way, you may reach out to us through the channels listed at the end of these Terms and Conditions.

  1. 1) Your DITO Journey

    In general, you will need these basic requirements for your DITO journey:

    1. A) The DITO SIM Card

      • 1.1

        Your DITO SIM Card enables you to access the DITO Network and to create a DITO Account on the DITO App.

      • 1.2

        You may order your DITO SIM Card from within the DITO App, or you may purchase your DITO SIM Card from the DITO Store, accredited device retailers, online channels, or from any DITO-accredited sales channel.

      • 1.3

        You may choose from two types of DITO SIM Cards: (a) Pre-numbered DITO SIM Card which comes with a pre-assigned mobile number that is printed on the DITO SIM Card envelope; and (b) Dynamic DITO SIM Card that you can assign a mobile number to from a list of available mobile numbers.

      • 1.4

        Your DITO SIM Card comes pre-loaded with a data pack that you can use for seven (7) days from activation. You can activate the DITO SIM Card by using it on a compatible mobile device and powering it on.

      • 1.5

        Be sure to activate your DITO SIM Card immediately to enjoy your Subscription right away, and to check for any problems or issues.

      • 1.6

        Your DITO SIM Card may only be used on a compatible mobile device that can make voice calls and send SMSs (such as mobile phones or some SIM-ready tablets) and within the areas covered by the DITO Network. The DITO SIM Card is never intended to be used on any other device designed to or capable of hosting multiple wireless or wired connections all at the same time (for example: routers, repeaters, MU-MIMO, or portable or 'nomadic' Wi-Fi or LTE devices).

    2. B) The DITO App

      • 1.7

        To maximize the use of the features of your Subscription, you will need to download and install the DITO App into your mobile device. The installation file is accessible from a download site privately managed by DITO and accessible via a Quick Response (QR) Code.

      • 1.8

        When you create an account in the DITO App, you may be asked to enter personal details and go through a verification process (through one-time PIN sent through a text message). This will enable you to create your DITO Account which comprises of: your mobile number, your personal details, and the Load and Promos you choose.

      • 1.9

        Your DITO Account will be your key to the entire DITO customer journey and will be necessary at some points (for example: buying Load and availing of promos).

      • 1.10

        Remember your mobile number and your sign in password-we do not keep a record of such information as they are personal to you.

      • 1.11

        Content on the DITO App can be accessed using data on your DITO SIM Card or using your trusted Wi-Fi connection.

    3. C) DITO Load and Promos

      • 1.12

        You will need Load for your Subscription. Load is available Online, such as e-payments on the DITO website or the DITO App, or purchases on e-commerce platforms.

      • 1.13

        In most cases, you will need to subscribe to a "Basic Pack" which will give you allocation for calls, text messages, and data.

      • 1.14

        Promos, on the other hand, will enable you to enjoy value-added services specific to certain mobile apps, such as additional data for use in social media apps.

      • 1.15

        Note that all your activities on the DITO Network (including, but not limited to, calls or messages to wrong numbers, fax tones, or answering machines; use of mobile apps; use of the mobile device as a Wi-Fi hotspot; making video calls; or registration to content promos) will be automatically charged against your Load or against any standing promo you register to. More specifically, calls will be charged against your "Available Calls" allowance, text messages sent will be charged against your "Available SMS" allowance, mobile data used up will be charged against your "Available Data" allowance, and so on.

      • 1.16

        You can also transfer Load or even share data allocation to other Subscribers, subject to the published mechanics.

  2. 2) You, the Subscriber

    • 2.1

      By your Subscription, we assume that you are of legal age and can consent to these Terms and Conditions, or that you are a person of legal age supervising a minor or incapacitated person in his/her Subscription.

    • 2.2

      Your Subscription is personal to you, and our obligations under these Terms and Conditions shall only be to you and not your family, relatives, or friends.

    • 2.3

      Every now and then, we may request for your participation in surveys or studies aimed at improving our service.

    • 2.4

      We expect that you are aware of the consents you have given or will give under these Terms and Conditions and throughout your Subscription (such as for: collection of personal information, processing of your survey responses, and sending you notices).

    • 2.5

      Please be courteous to our staff and representatives, including support agents. We reserve the right to disconnect or ban your mobile devices from the DITO Network (apart from filing the appropriate legal action and charging the appropriate fees) if you, or any other person using your name or account, use abusive or indecent language to other Subscribers or our staff and representatives, or, in general, if you use the DITO Network for any fraudulent purpose or illegal activities as enumerated in these Terms and Conditions.

  3. 3) The DITO Network

    • 3.1

      On the DITO Network, you can make and receive calls and text messages (SMSs) as well as access the Internet using mobile data (for example, you can use mobile apps, go on social media, or visit websites).

    • 3.2

      To ensure continued access to the DITO Network, make sure your DITO SIM Card is properly installed into your mobile device and that your mobile device is Voice Over LTE (VoLTE)-enabled, not locked to other networks, is not blacklisted (as in the case of reported theft), and has the necessary over-the-air (OTA) update installed.

    • 3.3

      We will assume that you made or did all activities passing through the DITO Network that are tagged to your DITO Account, your DITO SIM Card, or your mobile device (if registered). Contact us if you suspect somebody else is using your account.

    • 3.4

       As with all telecommunications networks, the DITO Network is a scarce resource. Please use it responsibly. We may, from time to time, monitor Subscribers' compliance with these Terms and Conditions. To ensure proper use and efficient utilization of the DITO Network, we shall be implementing some measures, such as but not limited to the following:

      1. Acts justifying a Network Response. Any or a combination of these acts will justify a Network Response from us, depending on the severity of the impact and on the frequency of recurrence of the offending act(s):

        1. use of the DITO SIM Card or the DITO Network on uses contrary to these Terms and Conditions;

        2. use of the DITO SIM Card or of the DITO Network for non-personal purposes-for example: use in business (whether solo effort or in an establishment), or use in routers in order to host multiple connections at once even if for home, neighborhood, charitable, or religious purposes;

        3. reconfiguration or modification of the DITO SIM Card or of the relevant mobile device in order to override or suppress default settings or limitations (for example: overriding data caps [if any] or resetting built-in network settings);

        4. tampering with the DITO App;

        5. unauthorized resale of the DITO SIM Card, DITO App, or of DITO Products and Services;

        6. violation of mechanics or of terms and conditions published with or for specific Products and Services or promos;

        7. intervening with, tampering with, or blocking other Subscriptions;

        8. committing fraudulent or illegal activity using or through the DITO SIM Card, the DITO App, or the DITO Network; and

        9. allowing or enabling another Subscriber to commit or assist in the commission of any of the foregoing acts.

      2. Possible Network Responses. We reserve the right to impose any or a combination of the following restrictions or remedies on a case-to-case or a per Subscriber basis, and on an escalating manner:

        1. notify (or attempt to notify) the Subscriber of an Act or Acts justifying a Network Response and request the Subscriber to cease such Act or Acts;

        2. issue a warning that any repetition of the Act or Acts will result in us taking further Network Response/s as warranted;

        3. manage the Subscriber's access to the DITO Network or to the relevant Product, Service, or Promo;

        4. suspend or terminate the Subscriber's DITO Account, if any;

        5. interrupt the Subscriber's access to the DITO Network or to the relevant Product or Service for a short period (example: one hour);

        6. suspend the Subscriber's access to the DITO Network or to the relevant Product or Service for at least 24 hours;

        7. temporarily suspend delivery of services to the Subscriber's DITO SIM Card;

        8. permanently block or disable the Subscriber's DITO SIM Card;

        9. report the Subscriber and the Subscriber's Account to government authorities, supply the necessary information to them, and cooperate with them as may be required; and

        10. other remedies available under law or regulation.

      3. Your remedies. When subjected to any Network Response, you may:

        1. check the cause for the Network Response and adjust or correct accordingly;

        2. request for support through any of our support channels listed at the end of these Terms and Conditions; or

        3. cooperate with our Legal team through the details also listed at the end of these Terms and Conditions.

      4. We reserve the right to update or revise the foregoing measures and other policies from time to time, and updates will be published on the DITO website and the DITO App.

    • 3.5

      Remember that all activities on the DITO Network are subject to all laws, rules, orders, and circulars issued by the National Telecommunications Commission (NTC), among others. You are expected NOT to use the DITO Network to access or distribute restricted, illegal, unlawful, fraudulent, malicious, or abusive content or material, or perform any activity that is contrary to morals or public policy, or which violates any ordinance, law, decree, order, regulation, or treaty, including those penalizing identity theft or usurpation, and violations of the Cybercrime Law, Data Privacy Act, Intellectual Property Code, and Anti-Child Pornography Act, among others.

    • 3.6

      We will cooperate with authorities in case the DITO Network is shown to have been used for criminal activity, but we shall only provide call details or itemized bills for calls and text messages made or received by any Subscriber in case of a duly issued court order. We also reserve the right to bring legal action to remedy violations and to collect damages, if any, caused by such violations; or report a Subscriber's activity to law enforcement or to any relevant government authority, and to charge the Subscriber for appropriate administrative costs.

    • 3.7

      Ethical use of the DITO Network is also your responsibility. Do not transmit any material (by sending, uploading, posting, e-mail or otherwise): that is unlawful, threatening, abusive, harassing, defamatory, obscene, libelous, invasive of another's privacy, hateful or racially, ethnically or otherwise objectionable; or that is fraudulent, unsolicited, or unauthorized, such as advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation; that contains malware, viruses, Trojans, worms, bots, or any other code, file, or program designed to interrupt, destroy, or limit the functionality of any software, hardware, or telecommunications equipment; that interferes with or disrupts the DITO Network or servers or networks connected to the DITO Network, or disobey any requirements, procedures, policies or regulations of networks connected to DITO; or that may not be ordinarily used or distributed for commercial or lawful purposes. You agree to indemnify and hold DITO and injured third parties free and harmless from any liability, suit, or damage arising from or connected with your breach of these Terms and Conditions.

    • 3.8

      The DITO Network is accessible on an "as is" and "as available" bases. As with any telecommunications network, there is a risk that the DITO Network will not work uninterruptedly or that it could be susceptible to errors, harmful elements, or to security or privacy threats, despite our best-in-class information security and other safeguards. Also, signal strength may vary per area or may fail altogether due to certain factors which are not within our control, including but not limited to building structure and material, natural or artificial barriers (such as walls and clutter), radio or electrical interference, and/or unfavorable weather conditions. We will not be responsible to anyone for any loss or damage that may be caused by fluctuations, interference, or occasional non-performance of the DITO Network.

    • 3.9

      We do not warrant that any information accessible on or transmitted through the DITO Network or on the Internet through the DITO Network is accurate, complete, current, or safe. You assume all the risks associated with your use of the DITO Network to access the Internet or any information available thereon. You shall be responsible for using your own security when accessing the Internet and for ensuring that your data is properly backed-up and stored in a secure location. Also, we shall not be responsible for any problem, malfunction, injury, or damage related to or resulting from transmission or communication of harmful materials through the DITO Network.

  4. 4) The DITO SIM Card and Load

    • 4.1

      Take care of your DITO SIM Card. We cannot replace your DITO SIM Card if it becomes lost or damaged. It is possible, though, for you to transfer your DITO mobile number to another DITO SIM Card.

    • 4.2

      You may have a defective DITO SIM Card replaced, free of charge, within seven (7) days from date of delivery or on-site purchase, but only if the packaging is still intact (for example, the PIN and PUK codes are not missing, incomplete, or unclear). We reserve the right to double-check the condition of the DITO SIM Card before issuing a replacement.

    • 4.3

      You must secure your PIN (personal identification number) and PUK (personal unlocking key) codes as we do not keep backup copies. These are unique and assigned specifically to the DITO SIM Card they came with.

    • 4.4

      Your DITO SIM Card shall be serviceable as long as it has Load. Your Subscription will be temporarily disconnected once your Load falls below one peso (Php1.00), unless if you are subscribed to a promo that allows continuous use of some services. Your Subscription will be reactivated upon Load top-up. If the temporary disconnection lasts for 90 days or more, your Subscription will be permanently disconnected, your DITO SIM Card will be permanently disabled, and your DITO mobile number will be blocked and blacklisted.

    • 4.5

      We shall not reconnect permanently disconnected Subscriptions or replace permanently disabled DITO SIM Cards. A blocked and blacklisted DITO mobile number can no longer be reissued, even when a new DITO SIM Card is purchased. A new DITO SIM Card must be purchased and a new DITO Account must be created to enjoy a new Subscription.

    • 4.6

      Be careful when purchasing Load as all Load sales are final and non-refundable (except in the remote event that the online store encountered an error).

    • 4.7

      We shall not replace or refund any Load left in a DITO Account in case of loss, theft, or damage due to misuse, mishandling, or neglect.

    • 4.8

      We reserve the right, at any time and without prior notice, to modify or update the specifications of SIM Cards that could access and use the DITO Network.

    • 4.9

      Do not use counterfeit or refurbished SIM Cards. These are illegal and cannot access the DITO Network. We shall be pursuing the necessary legal action against users or distributors of these fraudulent SIM Cards.

    • 4.10

      We reserve the right to update the pricing and distribution channels of DITO SIM Cards and Load.

  5. 5) The DITO App

    • 5.1

      You need to secure your sign in details for the DITO App and not share them with any other person. We do not keep copies of any Subscriber's sign in details and we will not be liable for any loss or damage incurred by any Subscriber because of unauthorized use of DITO sign in details.

    • 5.2

      Features of the DITO App may also be accessed via Unstructured Supplementary Service Data (USSD) or quick codes using the phone call dialer on a mobile device.

    • 5.3

      We reserve the right to collect, use, store, or process any information submitted or stored in the DITO App for purposes of providing you and improving our services, subject to the limits imposed by the DITO Privacy Statement (https://dito.ph/privacy-policy.html). Some of the data we may collect include details of the mobile device on which the DITO App is used.

    • 5.4

      The DITO App is developed for, operated by, and licensed to DITO. We reserve the right to update the DITO App at any time and without prior notice.

    • 5.5

      Use of the DITO App is governed by a separate Terms of Use.

  6. 6) DITO Products and Services

    • 6.1

      Our latest product offerings, services, and promos shall always be available on the DITO App. We may also offer special promos on the DITO website or through campaign tie-ups with various partners-online or offline-subject to the approval by relevant government agencies or governing bodies (for example, the Department of Trade and Industry (DTI), the National Telecommunications Commission (NTC), and the Ads Standards Council (ASC)).

    • 6.2

      Our promos and product offerings are priced separately and have their respective validity periods and terms and conditions of use. As service provider, we reserve the right to update our product offerings and promos from time to time.

    • 6.3

      Published rates for all DITO product offerings and promos are inclusive of taxes, charges, and other applicable fees. We may update these rates from time to time without notice or as may be necessary to comply with law or regulation, but only upon approval by the relevant government agencies or governing bodies.

    • 6.4

      If available, international voice, text, and data roaming services shall be charged at the exchange rate prevailing at the time that such calls are made or received, text messages are sent or received, or mobile data is used.

    • 6.5

      We have partnered with several third-party service providers to ensure maximum ease in loading or reloading your DITO Account, among others. Some of these providers might publish their own terms and conditions-you should decide whether those terms and conditions are acceptable to you. Refunds, rebates, or fund returns arising from errors should be taken up with the service provider/s concerned. Intellectual property rights held or owned by these third-party service providers remain theirs.

    • 6.6

      We shall be sending government-mandated alerts as may be necessary, such as mobile disaster alerts in times of impending tropical storm, typhoon, tsunami, or other calamities. We shall also provide government-mandated services, such as the emergency hotline number (911) and the public complaints hotline (8888).

  7. 7) Mobile devices

    • 7.1

      To ensure continued access to the DITO Network, your mobile device must be Voice Over LTE (VoLTE)-enabled, not locked to other networks, not blacklisted (as in the case of reported theft) and has the necessary over-the-air (OTA) update installed. Use the DITO App or contact your mobile device manufacturer or distributor to check if your mobile device has all these qualifications.

    • 7.2

      As part of our sales campaign, we have cooperated with several manufacturers and distributors to make sure mobile devices in the market today are compatible with the DITO Network. Some of these mobile devices come as part of bundle packages (DITO SIM Card sold with mobile devices) available at the DITO Stores, retailer stores, and other sales channels. Familiarize yourself with the terms and conditions of these retailers or sales channels, especially their product warranty and terms on refund, replacement, or exchange on the mobile device. The DITO SIM Card may be replaced or exchanged as described in these Terms and Conditions.

    • 7.3

      Some mobile device handsets are SIM-locked to the DITO Network. We may reverse the SIM-lock upon request, but only after 24 months from the date of purchase (or acquisition) and upon presentation of the Official Receipt for the phone bundle and the device's IMEI number. We may refuse the request if it appears that unlocking was already attempted on the mobile device by an unauthorized person.

    • 7.4

       The following terms shall apply in the case of DITO-issued or loaned mobile devices:

      1. Even if unmarked or not bearing the DITO branding, the issued or loaned mobile device remains DITO property. DITO will collect, and the receiver or borrower must voluntarily return, all DITO-issued mobile devices at the end of the event for which they were issued or loaned, unless DITO announces otherwise.

      2. The DITO-issued or loaned mobile device is the receiver or borrower's personal responsibility and accountability to DITO. Any legal liability shall be personal to the receiver or borrower.

      3. The borrower or receiver shall take care of and protect the DITO-issued or loaned mobile device. DITO will not replace it if it becomes lost or irreparably damaged in the borrower's or receiver's possession.

      4. If the borrower or receiver loses the DITO-issued or loaned mobile device, or it is damaged beyond repair due to the borrower's or receiver's fault or negligence, DITO will charge the borrower or receiver for its cost. If it gets broken due to normal wear and tear, without any fault or negligence on the borrower's or receiver's part, the borrower or receiver must inform DITO immediately and allow DITO to inspect it and conduct its own investigation.

    • 7.5

       The following terms apply in the case of bundled mobile device packages sold by DITO:

      1. Delivered in-Store: Subscriber confirms that he/she has inspected the mobile device and DITO SIM Card and found it to be in good order and working condition.

      2. Delivered off-site: Subscriber shall be solely responsible for the inspection of the mobile device and DITO SIM Card upon its delivery to him/her. If Subscriber does not call DITO or file any report or notice of defect with DITO within seven calendar (7) days from delivery of the bundled mobile device to the Subscriber, DITO shall assume that the Subscriber is satisfied and found the bundled mobile device in good order and working condition.

      3. DITO shall only honor requests for refund, exchange, or return within 30 calendar days from the date of purchase. After this period, requests for return or exchange may be entertained but only in case of hidden defects.

      4. Subscriber shall bear the loss of or damage to the bundled mobile device, but this does not constitute a valid ground not to pay any amount due to DITO, whether for the purchase of the bundled mobile device or for recurring Subscription fees. Neither does this loss or damage constitute a valid ground for Subscriber to terminate the Subscription without settling the applicable Pre-Termination Fee.

      5. Subscriber should immediately notify DITO, whether through its Customer Service Hotline (185), its Stores, or Subscriber's DITO account manager of any loss or damage to the bundled mobile device. At Subscriber's request, DITO may temporarily disconnect or suspend the Subscription and reconnect it later on, also upon Subscriber's request. The loss or damage notwithstanding, Subscriber shall pay for all usage charges prior to the time that the loss or damage is reported to DITO. Moreover, Subscriber remains liable for the payment of amounts due to DITO (whether for the purchase of the bundled mobile device or for recurring Subscription fees) during the period of temporary disconnection or suspension of the Subscription.

      6. DITO does not have the capability to repair mobile devices. DITO does not carry any warranty whatsoever over the bundled mobile device-any product warranty shall be directly handled by the mobile device manufacturer or distributor. DITO shall have no responsibility whatsoever to repair or replace any lost or damaged bundled mobile device.

  8. 8) General Terms and Conditions

    • 8.1

       Data Privacy.

      1. Per the Data Privacy Act and related regulations, you have the right, as a Data Subject, to at any time amend, update, revise, or delete certain parts of your personal data that you provided to us or that we collected from you through various means throughout your Subscription (for example: the DITO App, e-mails, phone calls, or visits to the DITO stores). You may also take with you all your personal data details you provided to us or consented to be collected by us when you terminate your Subscription. Your personal data shall be provided to you via a PDF file upon your request. Further details may be found at the DITO Privacy Statement (https://dito.ph/privacy-policy.html).

      2. As a Subscriber, you agree and consent to the collection, use, disclosure, processing, or analysis, either by us or by third parties acting on our behalf, of your personal data, including your network use, location profiling, and interest profiling based on sites visited, and other commercial activity data for marketing and other purposes such as improving our products and services. Specifically, you agree and consent that DITO, its affiliates in the Udenna Group of Companies, and accredited vendors or partners may access, process, or use your personal information to: a) manage your subscriber account, carry out customer-care activities and train staff, including monitoring calls, e-mails, or text messages that you shall send to DITO, and to perform after-sales transactions; b) monitor the quality and security of the DITO Network and test and maintain DITO's IT systems; c) analyze your use of our services, for marketing purposes; d) determine your approximate location and send this information to emergency services (in case of emergencies); e) contact you with marketing messages such as cross-sell or upsell of current and new products/services, commercial and promotional advertisements, loyalty and rewards programs, and other broadcast push messages, which may include marketing and market research surveys; f) perform credit scoring; and g) provide statistics for government research and other social studies.

      3. Where necessary and appropriate, we shall aggregate and anonymize data prior to sharing to protect your privacy.

    • 8.2

      Intellectual Property Rights. The mere publication of DITO's branding, logo, trademark, trade name, or other Intellectual Property assets, including those which are licensed to DITO, (collectively, the "DITO IP") along with these Terms and Conditions does not authorize any person to appropriate for themselves or otherwise use the DITO IP for any purpose without DITO's knowledge or written consent. There is no intention, explicitly or impliedly, on the part of DITO to facilitate or effect a transfer of or grant a license (of whatever nature) over the DITO IP to any party. DITO reserves all its rights over all DITO IP and over these Terms and Conditions.

    • 8.3

      Non-representation. DITO does not represent or act on behalf of its partners, vendors, or service providers.

    • 8.4

      Force Majeure. We shall not be liable for any delay, interruption, error, inaccuracy, loss, damage, or injury resulting from acts or technical, mechanical, electrical, or electronic fault or difficulty, or any other reason or circumstances beyond our control (including, but not limited to, acts of God, acts of third parties, sabotage, strike, labor disputes, fire, disturbance, action of government, atmospheric conditions, lightning, interference or damage by third parties or any change in legislation, theft or unauthorized use of your DITO SIM Card, transmission by any person of any illegal, false, misleading, derogatory, libelous, obscene, or vulgar messages or information).

    • 8.5

      General Limits of Liability. We shall not be liable to you or to any third party, directly or indirectly, for any loss, liability, costs, or any direct, indirect, consequential or other damages (whether in tort or in law) resulting from your acts, omissions, failures, errors, use, misuse, or abuse of your Subscription, the DITO Network, the DITO SIM Card, the DITO App, or any related elements, or for any loss, damage, theft, neglect, mishandling or misuse/abuse of your own mobile device(s).

    • 8.6

      Governing Law and Dispute Resolution. These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute, controversy, or claim arising out of or relating to this Agreement shall be filed exclusively with the proper court in Taguig City.

  9. 9) Getting Support and Further Information

    You may request for support at any time through the following:

    • you may access the DITO App for live chat support

    • you may dial 185 on the DITO App

    • you may send an e-mail to customerservice@dito.ph

    Legal notices may be sent to:

    The Legal Department DITO Telecommunity Corporation 11/F Udenna Tower, Rizal Drive corner 4th Avenue Bonifacio Global City, Taguig City 1634 legal.department@dito.ph

    [Updated as of March 30, 2021]