Frequently Asked Questions

The DITO Shopee Welcome Promo is a promo that entitles customers to a FREE P50 Voucher on Shopee when they purchase a NEW DITO SIM. The discount is applicable to the customer's first Shopee purchase upon creating a NEW Shopee account using the NEW DITO number.

Subscribers just need to create a NEW Shopee Account using their newly activated DITO SIM. Vouchers will be preloaded on the new user's voucher wallet within 1-2 days upon Shopee account creation.

Promo runs from November 10 - December 15, 2021.

The voucher is valid for one-time use only.

Subscribers may use the voucher code on their first purchase (minimum purchase of P50 is required). Voucher will be preloaded on their voucher wallet within 1-2 days upon Shopee account creation.

No, this promo is ONLY applicable on the first purchase/transaction only.

  1. Try to restart the phone and complete the account creation process.
  2. If restoring the phone does not work, try reinstalling the Shopee App and create your new account using your DITO number.

No, only one voucher per new Shopee account is valid and redeemable on the first purchase.

Possible Reasons:

  • The New User Voucher has already expired.
  • Transaction was not the user's first order on Shopee.
  • Products in the shopping cart are not eligible for the discount.
  • Terms and Conditions are not met
  • The user's phone number is on our fraudulent blacklist.

Subscribers may contact Shopee Customer Support at (02) 88805200 or email

The voucher is valid for 60 days from the issue date.

Yes, purchase at least P50 to meet the minimum spend.

The voucher will be preloaded on the Shopee user's voucher wallet. Read More

Customer Support

For any questions or clarifications, please contact Shopee’s Customer Service at

Have other questions on your mind? Ask us DITO


Call 185 using your DITO number to connect to our Customer Care team.​


See the full list of FAQs in our website.​


Check out the help section on the DITO App or message us via the app’s chat portal.