DITO Telecommunity wins Most Innovative Customer Experience Strategy Award

DITO Telecommunity is proud to announce its recognition as the recipient of the Most Innovative Customer Experience Strategy Award at the 2024 CX Asia Excellence Awards. This achievement underscores DITO’s unwavering commitment to redefining connectivity and enhancing customer experiences through groundbreaking innovations, empathetic problem-solving, and forward-thinking solutions.

“This award demonstrates the spirit of collaboration, passion, and ingenuity within our team,” said Eric Alberto, DITO Chief Executive Officer. “We are proud to set new standards for innovation in the telecom industry while keeping our customers at the heart of everything we do.”

DITO continues to raise the bar in the telecommunications industry with its user-centric DITO App, offering features like:

• End-to-end digital experiences for mobile and broadband services, from application to account management.
• SIM registration with advanced Optical Character Recognitionand liveliness checks for secure compliance.
• Exclusive offers via the Just For You section, creating tailored and engaging user experiences.
• Auto Pay for hassle-free renewals and 30-day data rollover, maximizing convenience and value.
• Mobile Number Portability (MNP) and Vanity Number selection for personalized connectivity.
• The DITO Rewards program that lets subscribers earn points when they load, register for promos, or complete select activities in the DITO App—redeemable for discounts, data packages, call and text promos, and more exclusive perks, all seamlessly accessible within the app.

Additionally, the app excels in customer service through its 24/7 Help Center, Live Chat, and CSAT-driven enhancements, ensuring the evolving needs of customers are consistently met.

With this recognition, DITO reaffirms its mission to revolutionize how telecommunications serve Filipinos, delivering seamless and exceptional experiences at every touchpoint.

CX Asia Excellence Awards is Asia's top recognition for exceptional customer experience achievements.

Eric Alberto, DITO Chief Executive Officer

About DITO Telecommunity

DITO Telecommunity Corporation, is the newest major telecommunications provider in the Philippines after it was awarded a Certificate of Public Convenience and Necessity by the National Telecommunications Commission in 2019.

DITO commits to provide world class, fast, affordable, and secure telecommunications services that endeavors to connect and empower Filipino communities wherever they may be and aims to see a day where data access is no longer a privilege, but a right for everyone.

DITO is a Filipino company and is a consortium that includes Udenna Corporation and China Telecommunications Corporation.

DITO Telecommunity Links:

Facebook: https://www.facebook.com/DITOphofficial

Instagram: @ditophofficial

Twitter: @DITOphofficial

Tiktok: @ditophofficial

Viber: @ditophofficial