Promo Mechanics

  1. Overview

    "DITO Rewards Program" is a loyalty program of DITO Telecommunity that grants rewards, discounts, and privileges to its subscribers in accordance with their value, tenure, and membership. (“Program”)

    Active subscribers of DITO Telecommunity are entitled to receive reward points and, all of the benefits and privileges pursuant to this program.

    DITO reserves the right to deny, suspend, or terminate membership in the program for [i] unauthorized, improper, or illegal use of the discounts and privileges under the program; [ii] unauthorized, improper, or illegal use of the products and services covered by the program (“Products”); and [iii] breach by a subscriber of his/her obligations
    in connection with the use or availment of the Products, at any given time without notice and without incurring any liability to the subscribers.

    The subscribers agree to be bound by these mechanics. DITO reserves the right to modify or terminate the program, or the subscriber’s membership to the Program for any reason without notice, at any time without any liability to the subscribers. DITO reserves the right in its sole discretion, to change these mechanics from time-to-time, which DITO may post in the mobile app and portal. The subscriber’s availment of the program after the effective date of the updated mechanics will constitute the subscribers’ agreement to the updated mechanics.

  2. Program Membership

    All DITO subscribers are automatically enrolled in the program upon activation of their DITO SIM card or any DITO service. No registration or application is required.

    Upon activation of any DITO service, subscribers will receive a text message welcoming them to the program. The subscriber’s mobile number will serve as his/her unique membership ID.

    In cases of SIM replacement via the DITO Experience Stores, points earned may be carried over to the new SIM as long as the mobile number is retained.

    Subscribers can perform the following transactions with DITO Rewards:

    1. Query of points balance,
    2. Check of points history such as earning and usage,
    3. View the rewards catalog and redeemable items using the DITO App,
    4. Use of points-as-cash to purchase rewards offers, and
    5. Gifting points to another DITO subscriber.
  3. Earning of Points

    Active DITO subscribers can earn points in different methods across the customer journey. Points crediting will be done in real-time. The following earning point methods are available on November 30, 2021.

    3.1 Earn Points by Buying Load and Promo

    1. Active subscribers shall earn points when they buy load for their DITO Prepaid SIM.
      1. Earn 3% DITO points when they buy load via DITO App and MyDITO.
      2. Earn 1% DITO points when they buy load via other channels such as but not limited to: DITO Experience Store, retail partner, Lazada, Shopee, and other digital partners.

        Load Amount Points Earning DITO Points Earned Top-up Channel
        100 3% 3.00 DITO points DITO App / MyDITO web
        100 1% 1.00 DITO points Other channels
    2. Active subscribers shall earn points when they buy promo for their DITO Prepaid SIM. Purchasing a promo using DITO Load will not earn DITO points.

      1. Earn 3% DITO points when they buy promo via DITO App and MyDITO.
      2. Earn 1% DITO points when they buy promo via other channels such as but not limited to: DITO Experience Store, retail partner, Lazada, Shopee, and other digital partners.

        Load Amount Points Earning DITO Points Earned Top-up Channel
        199 3% 5.97 DITO points DITO App / MyDITO web
        199 1% 1.19 DITO points Other channels

      The points earning rules mentioned above is the minimum points calculation that a subscriber will be able to earn. DITO reserves the right to increase the points earning rules in cases such as but not limited to business and campaign strategies, tactical, seasonal, and targeted offers.

    3.2 Earn Points by Updating Rewards Profile

    Subscribers can also earn 5 points when they update their Rewards Profile for the first time. Updating of Rewards Profile is optional. Subscribers need to input the following in Rewards Profile:

    1. Birth Year
    2. Gender
    3. Marital Status
    4. Occupation
    5. Hobbies and Interests
  4. Information on Points Balance

    Subscribers can monitor their points history, such as earning, usage, and expiration details on the following channels:

    Method Process
    Check points balance via DITO App Subscribers need to download the app via Google
    Playstore, App Store, and Huawei Gallery Store. Subscribers
    need to be logged in to view their available points.
    Check points balance via DITO Experience Store Subscribers can check their balance by visiting the DITO Experience Store.
    Check points balance via Customer Care Hotline Subscribers can check their points balance by contacting the Customer Care team:
    • Call 185 using DITO mobile number,
    • Chat with us via DITO App help center, and
    • Email customerservice@dito.ph
  5. Spending of Points

    A DITO point is equivalent to P1.00. Subscribers can use their points on the following method:
    • Redeem items from the Rewards Catalog, and
    • Peer-to-peer transfer.
    DITO reserves the right to deny the granting of rewards to subscribers in cases such as but not limited to: sending invalid OTP, sending the wrong information, choosing a product that is not part of the rewards list, unregistered mobile number, disqualified mobile number, and if with insufficient points balance.

    5.2 Redeem items on Rewards Catalog

    Subscribers can use points to redeem items available in the Rewards Catalog. They can redeem rewards at any time as long as subscriber’s points meet the minimum requirement for the chosen reward. Subscribers can redeem rewards via the DITO App. Follow this step to redeem a reward:

    1. Download the app via Google Play, App Store and Huawei AppGallery.
    2. Log in to the DITO App using DITO mobile number and password.
    3. On the homepage, tap “Rewards” to open the DITO Rewards Catalog.
    4. Scroll through the available rewards in the catalog.
    5. Choose reward and tap “Redeem”.
    6. Input One-Time PIN sent to your DITO mobile number.
    7. A text and app notification will be sent to confirm successful redemption.

    Subscribers can redeem the following Rewards Offers

    • Data Offers - Data access to all sites. “Sites” in this context refers to as ‘an area on the internet’, meaning a webpage.
    • Data Packs (OTT packs) - Data access bundled to a specific OTT service (eg 500MB, 1GB, 3GB, 5GB for chosen OTT that is available in Rewards Catalog).

    5.2.1 Data Offers

    Data Allocation Validity Points Requirement
    500MB 30 days 15 DITO points
    1GB 30 days 30 DITO points
    3GB 30 days 90 DITO points
    5GB 30 days 150 DITO points

    Subscribers can redeem open access data following these business rules:

    1. Open access data is valid for 30 days upon redemption.
    2. No minimum load or promo subscription required before consumption of redeemed data.
    3. Subscriber can redeem multiple reward data offer. The validity of the same data offer will extend following the longest expiration.
    4. If the subscriber is subscribed to a regular promo, data with shorter validity will be consumed first.
    5. If the subscriber is currently subscribed to an unlimited promo, redeemed rewards data will only be consumed after upon expiration of your unlimited promo.
    6. Redeemed rewards data is not shareable to other DITO subscribers.
    7. Subscriber can check the breakdown of their data allowances including redeemed rewards data via the DITO App.
    8. Successful transactions may not be cancelled. There will be no points reversal upon successful redemption.

    5.2.2 Data Packs (OTT)

    Data Allocation Data Pack Validity Points Requirement
    500MB OTT of your choice (available in the roster of OTT partners in Rewards Catalog) 30 days 10 DITO points
    1GB   30 days 20 DITO points
    3GB   30 days 60 DITO points

    Subscribers can redeem open access data following these business rules:

    1. Exclusive data for your chosen apps is valid for 30 days upon redemption.
    2. No minimum load or promo subscription required before consumption of redeemed data.
    3. OTT Reward Data Pack is only accessible via the OTT chosen app.
    4. Subscriber can redeem multiple OTT rewards data pack. The validity of the same OTT pack will extend following the longest expiration.
    5. If the subscriber has an active data subscription, redeemed rewards data will be consumed first when subscriber accesses the chosen app.
    6. If the subscriber has no active data subscription, only the chosen app will be accessible aside from calls & texts at standard rates.
    7. If the subscriber is currently subscribed to an unlimited promo, redeemed rewards data will only be consumed after upon expiration of your unlimited promo.
    8. Redeemed rewards data is not shareable to other DITO subscribers.
    9. Subscribers can check the breakdown of their data allowances including redeemed data via the DITO App.
    10. Successful transactions may not be cancelled. There will be no points reversal upon successful redemption.

    5.3 Peer-to-Peer Transfer or Gifting of Points

    Subscribers can share points with another DITO subscriber. They can share a minimum of 1 point to any valid and active DITO subscriber. Note the following sharing business rules:
    1. Subscribers can share a minimum of 1 point and no maximum limit.
    2. Sharing of non-integer point is not allowed.
    3. No transaction fee per share will be charge to the sender.
    4. No limit on the number of sharing transaction.
    5. Sender can only transfer a point to an active DITO subscriber.
    6. Points with shorter validity will be shared first when a subscriber share a point.
    7. Points expiration date shall follow the original expiration date.

    Subscribers can share DITO points to another DITO subscriber/s via DITO App only. Follow this step to share DITO points:
    1. Download the app via Google Play, App Store and Huawei AppGallery.
    2. Log in to the DITO App using DITO mobile number and password.
    3. On the homepage, tap “Rewards”. Scroll down to see DITO Share points and tap “Share points now”
    4. Input the receiver’s DITO mobile number and points you would like to share.
    5. A text and app notification will be sent to confirm successful sharing transaction.
  6. Expiration of Points

    All earned points are valid for 12 months upon credit. Points with shorter validity will be consumed first when a subscriber redeems a reward or shares a point. Points will expire on the last day of the month.

    Example:
    1. Earn the points on November 1, 2021 → Expires November 30, 2022.
    2. Earn the points November 16, 2021 → Expires November 30, 2022.

    Subscribers can monitor the points expiration details via the DITO App on the Rewards Page Points History. They need to be logged in to view their points expiration details. Subscribers will also receive a notification through SMS and app notification for the expiring points.
  7. Program Coverage and Validity

    This program and the Redeem Items on the Rewards Catalog will be available NATIONWIDE (Luzon, Visayas, and Mindanao).

    The program will be enjoyed by DITO subscribers at any time.

    The Data Offers (5.2.1) and Data packs (5.2.2) under Redeem Items on Rewards Catalog is valid for the period, 30 November 2021 to 30 May 2022.