FAQs: DITO for the Fam

We’ve put together answers to several FAQs about DITO for the Fam.
If you need further assistance, feel free to reach out to us at customerservice@dito.ph

Check out the list of DITO-compatible models here. You can also reach out to us via social media if you want to be sure!

Unfortunately, no. DITO encourages you to use a compatible, non-network-locked modem with your DITO SIM to ensure the best experience. You can find a list of devices that have been tested for compatibility with the DITO network here.

You can check the list of our growing network coverage here. Enable your modem with your DITO SIM in any of these locations across DITO Telecommunity's network! We’re constantly adding new locations as we spread across the Philippines.

We don't have specific broadband promos, but you don’t need them! Our data packages included in our mobile offers will give you enough data to move you at the speed of life—no matter what your passion is. Check out those promos here.

Nope! We currently do not have any data-only promos because we want to simplify your experience. Pick any of our mobile offers to get the data package you need.

Yes, you can! Just check that it is not locked to any existing network. For the best experience, we highly recommend that you use only devices that are certified compatible with the DITO Telecommunity network. You can view that list of compatible devices here.

You may also contact the device supplier/manufacturer for questions about its specific operations and capabilities just to be sure. The device supplier assumes full responsibility for product functionality, quality, pricing and service agreements.

DITO Telecommunity does not guarantee that the certified devices on the compatibility list:

  • Will operate or operate completely without error on the DITO Telecommunity network
  • Will not be negatively affected by network modifications
  • Will be immune to service/network disruptions
  • Will not require routine upgrades or modifications
  • Will operate indefinitely on the DITO Telecommunity network

First, you must familiarize yourself with the important parts of the modem before setting it up with your DITO SIM.

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Below are the number codes to the modem matched with the diagram above:

  1. Power Socket – Where you can plug in the Power adapter
  2. Local Area Network (LAN) Ports – Where you can plug network or RJ-45 cables that provide wired access between the modem and other devices with LAN ports, such as computers and game consoles
  3. Power Button – Turns the device on and off
  4. Reset Button – Refreshes your connection and restores the modem to its factory settings
  5. SIM Card Slot – Where the SIM Card is inserted

You can use your DITO SIM with your modem by following these simple, easy steps: 

STEP 1

Locate the SIM card slot of your modem. Carefully insert the SIM card in the direction shown in your modem’s instruction manual until it clicks or locks into place. Note the size of the SIM card required (check your device manual for this specification).

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STEP 2

Once your SIM is installed, position your modem near a window where it will be able to receive the strongest possible signal from the network.

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STEP 3

Plug in your modem and turn it on.

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STEP 4

Once your modem finishes booting up, check if all the status icons are lit green. Check if the signal indicator (there are usually three to five escalating bars that indicate your signal strength) is also lit. If it is, you may now connect to your modem via LAN or WIFI and access the internet.

***Tip: Some modems will require you to fill in the “APN Setup”, you can use this configuration for the APN settings:

Name: DITO Internet

APN: internet.dito.ph

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STEP 4.1

In case you encounter a problem connecting to the DITO Network, you may need to establish a connection manually.

a. Check your broadband device's manual for the IP address of its device management/ configuration page (it’s usually 192.168.1.1 or a similar format). Access this page via LAN or WiFi.

b. Go to Advance > Network > Internet

c. Create a Profile and fill in the necessary fields with these details:

Profile Name: DITO Internet
APN Type: Static
APN: internet.dito.ph

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  1. Check your modem’s instruction manual for the trigger of the release mechanism and initiate the release (for instance, for most devices, pushing gently against the installed DITO SIM triggers the release mechanism).
  2. Carefully remove the DITO SIM and store it in a safe place.

Step 1
Locate the SIM card slot on the device and install your SIM. Make sure to use only the correct SIM card size (micro, nano, etc).

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Step 2
Replace the battery and cover.

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Step 3
Press and hold the Power Button until the welcome screen of the device appears

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Step 4
Check the status in the welcome screen. Once it shows DITO as the network name and the signal bars appear on the upper left side of the screen, you can now connect to your device and use the internet.

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Step 1
Turn off the device and remove the back cover.

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Step 2
Remove the battery.

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Step 3
Carefully remove the SIM card from the card slot.

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Step 1
Press the Menu button on your mobile WiFi. The Menu button serves as your cursor in navigating the built-in functions of the device while the Power button is used to select functions.

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Step 2
Navigate through to the Device Info function of the device and select.

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Step 3
The Device Info function will display the WiFi log-in details.

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No! We’ve made sure it’s hassle-free. Your DITO SIM will be activated as soon as you insert it into your device and turn it on.

After installing and activating your DITO SIM, connect to your modem or pocket WiFi through the following methods:

Through a LAN port (using a desktop or laptop computer)

  • Using an RJ-45 cable included with your modem, connect one end to the modem’s LAN port and the other end to your computer’s LAN port.
  • Wait for your computer to detect the new connection and check the notification area of your task bar for confirmation that you are now connected to the internet.
  • Once connected, you can start enjoying high-speed internet connectivity via the DITO network!

Through WiFi

  • Set up your wireless connection in your device by navigating to the Settings section
  • Choose WiFi or Wireless & Networks
  • Choose your modem’s wireless network from the list (this is usually your modem’s brand or model number)
  • If prompted for the WiFi name and password,
  •  use the details printed on the product label of your modem (“WiFi Name/SSID” and “WiFi Password”
  • Click Connect
  • Once connected, you can start enjoying high-speed internet connectivity via the DITO network!

You can manage your DITO subscription conveniently in one place by downloading and signing in to the DITO App using your mobile device. Sign in to your number by using the default password sent via the Welcome Message to your broadband device’s inbox. You don’t need to transfer your DITO SIM from the modem to your handset when you sign in.

Here’s how to sign in to the DITO App:

Step 1
Download the DITO App from the Google Play Store, Apple App Store, or Huawei AppGallery to install it onto your mobile device.

Get DITO App

Get DITO App

Get DITO App

Step 2
Check your broadband device's manual for the IP address of its device management/ configuration page (it’s usually 192.168.1.1 or a similar format). Access this page through the WiFi or LAN connection. Look for the SMS/Messaging Application and locate the message that contains your default DITO App password.

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Step 3
Run the DITO App that you installed on your mobile device and follow these steps:

Sign in with your DITO number:

  1. Tap “Sign in with your DITO Number”
  2. Enter the mobile number indicated in your SIM card’s bed. (In this example, there is a 09 already in the query box. Simply omit the first “9” in your DITO number then type in the rest)
  3. Key in the default password that was sent to your broadband device’s SMS/Messaging Application.

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Sign in via SMS:

  1. Tap “Sign with SMS”. 
  2. Enter the mobile number indicated in your SIM card’s bed. (In this example, there is a 09 already in the query box. Simply omit the first “9” in your DITO number then type in the rest).
  3. Click “Get SMS Code”. 
  4. Key in the 6-digit authentication code that was sent to your device’s SMS/Messaging Application.

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Step 4

Once logged in, you will be directed to the DITO App home page where you can see your available data and usage anytime, anywhere.

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SOME BASIC TROUBLESHOOTING:

My signal bar doesn't light up.

Try moving your modem closer to the window to get a better signal reception. Signal can be quite weak if the modem is surrounded by many objects like walls and furniture.

My modem is connected but I cannot access the internet.

Try to do a power cycle by switching your device off and turning it back on after around 10 seconds. Check if the signal bar has lit up. Repeat the process until the issue is resolved.

I’m experiencing slow to no internet connection.

First, check if there are any objects interfering with the device that may cause this issue (e.g. aquariums, microwave ovens, TVs and other radio- emitting devices). Try to do a power cycle by switching your device off and turning it back on. Do this again if the issue is not resolved. You can also try re-positioning your modem closer to a window to get the strongest signal possible.

I forgot my modem’s WiFi password.

Try to do the following:

  1. Check your modem’s manual for the IP address of its device management or configuration page (usually written in this format - 192.168.1.1). Access this page through a LAN connection and locate your WiFi password on the Settings.
  2. Alternatively, you can try pressing the modem’s Reset Button and restore the device to its factory settings. The default password can be found on the product label.
  3. If the product label is no longer found, contact your modem’s manufacturer for technical support.

Some connection problems may be due to a faulty SIM. To check if your SIM is faulty, try to insert it in another device (such as a compatible mobile device) to see if it can receive a signal. If your SIM is not faulty, the problem may be with your broadband device or router. Please reach out to your device manufacturer’s technical support for any hardware-related problems that could possibly be interrupting your service.

How do I access the GUI of the TPLink TL-MR6400 modem?

To access the device’s Graphic User Interface, please do the following:

Step 1
Turn on your modem and connect to it via LAN or WiFi

Wired (LAN), Wireless (WiFi)

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Step 2
Once connected, find the Management IP Address of your device. It is usually printed on the device label along with the default WiFi password.

Wired (LAN), Wireless (WiFi)

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Step 3
With any Web browser, key in the Management IP Address of your device in the address bar (e.g., 192.168.1.1)

Wired (LAN), Wireless (WiFi)

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Step 4
You will now be prompted to the Authentication Page. For some modems, it will require you to set up your own password for first time log-in.

Wired (LAN), Wireless (WiFi)

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Step 5
Once logged in, you will now be able to see the main Graphical User Interface (GUI) of your modem.

Wired (LAN), Wireless (WiFi)

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How do I locate the TPLink TL-MR6400 modem’s SMS Inbox?

To access the device’s Graphic User Interface, please do the following:

Step 1
Log in to your modem's GUI or main menu.

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Step 2
Click on the ADVANCED option in the menu.

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Step 3
You will be routed to a page that shows all ADVANCED functions. Look for the SMS/MESSAGING option.

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Step 4
Select the SMS/MESSAGING option. This will display all related functions under SMS/MESSAGING, such as the Inbox, New Message, Outbox, Drafts, and SMS Settings. Through this, you may check the messages in your DITO SIM.

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How do I change the TPLink TL-MR6400 modem’s WiFi Settings?

To access the device’s Graphic User Interface, please do the following:

Step 1
Log in to your modem's GUI or main menu.

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Step 2
Click on the ADVANCED option in the menu.

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Step 3
Click on the WIRELESS option.

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Step 4
The WIRELESS option displays all related functions such as Wireless Settings, WPS and Wireless Schedule. Click on WIRELESS SETTINGS, which lets you modify your WiFi name and password by following these steps:

a. Look for SSID or Network Name to change your WiFi network’s name.
b. Look for Password if you want to change your WiFi password
c. After changing these settings, Click APPLY.

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Step 5
After making these changes, try to check if you can find your new WiFi network in the list of discoverable networks and try connecting with your new WiFi password. Once successfully logged in, you are now ready to use the internet.

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How do I access the GUI of the TPLink M7350 mobile WiFi?

You’ll need to install the tpMiFi device management app. Please follow the steps below:

Step 1
In the device menu, locate the QR code that will help you download the app after scanning it. Alternatively, you can download the tpMiFi app directly from the Google Play Store or Apple App Store.

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Step 2
Install the tpMiFi app on your device.

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Step 3
After installation, open the app and wait for it to automatically scan for the Pocket WiFi (make sure your mobile device is connected to the M7350).

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Step 4
Once the M7350 is detected, the app will open the device management page (which is its default page).

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How do I locate the TPLink M7350's SMS Inbox?

Step 1
On the M7350's default page on the tpMiFi app, click on SMS.

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Step 2
The SMS Inbox will open and you’ll be able to access your messages.

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For more information

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